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January 2024 by Michael Wilson
I am so grateful to have been given a chance to work here with an amazing family who works hard every day keeping Florida fed with all their propane needs. If I moved back to the area I wouldn't hesitate to drop by and say hi again! I hope this place sticks around forever with the new generation taking over.
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January 2024 by Robin Hardy
Russell did a fantastic job installing a 50 gallon propane tank and running the gas line under the pavered patio in preparation of a fire pit. He was on time, and did a very professional job! Kudos to Russell and Discount Propane!!Mike and Robin
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December 2023 by James Buchanan
Terrible company. Charged $55 for "Labor - Service" and "Fuel Recovery" after a tech showed up unannounced and didn't provide any service. He came to "collect an unpaid bill" that I provided him with proof of payment for, and then left after without providing any service to charge for.They were very rude when calling to ask about the charges stating "if a tech arrived at your house, then you have to pay".Unfortunately, their tank was on our property when we purchased. They charge a fee to remove their tank from your property so we left it but now are regretting it. Avoid this company if at all possible.
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October 2023 by Oscar Yamil
It has been a terrible experience. In four months I ended up paying $489, and they still demanded an additional $130.57 to connect the service again. They never knew how to explain the details of my invoice properly. Lisa was always very kind to me on the phone, and I give credit to that. They have very high prices. I never thought propane was so expensive. Yes. In four months I paid $489. One of the supervisors was very rude when assisting me. I am not recommend this company!!! Get an electrical water heater.
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October 2023 by William Shafer
These folks were amazing. Swappd my existing tank in record time and there prices are phenomenal. Michelle in the office was the best. She helped me with all the online registration and worry free refills. This business is second to none. I hghly recommend them and if you choose any other, you're missing out on the best.
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June 2023 by jill weging
Contacted discount propane over a month ago took them 2 weeks to return my phone call. It took additional month before they could come out to give me a quote they canceled that 2 hours before they were supposed to come. Rescheduled it for the following week came out when I wasn't here after a phone call saying that they were in the area and then it took. An additional 2 weeks with no return phone calls multiple phone calls from myself for them to now. Tell me I was they were not willing. To do my hook up and deliver me gas with no explanation of why I would never ever ever in my life. Recommend discount propane to anyone. Very very poor customer service from Jasmine the woman I was working with.
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June 2023 by Ed Ustanik
Very disappointing today when I called to get our tank refilled. I understand she needed information I didn't have which I was willing to call back but very rude. She shouldn't be in customer service if she is going to act that way. Get another job if you don't like yours.
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May 2023 by Louis S.
Thought I had ordered a fill up. 2 weeks till they could come. They had a service charge as well as a (high) per gallon rate. I found faster service(cheeper too) and when I called to cancel their delivery I was told I wasn't scheduled for a delivery just a "safety check". So I was scheduled for a 2 week wait for no propane and a pricy safety check. Only Discount I was getting was in service.
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May 2023 by Shanna Gatton
Not a customer of their and I never will be. Driver parked in the very middle of the street so no one could get around. Refused to move and when the company was called there was no accountability or apology. The woman put me on hold to connect me to the field managers, then got back on the phone to tell me she was hanging up so she could call the driver. In what world is this ever appropriate?
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March 2023 by Lou R.
Always excellent service. Delivered on time without any issues. Staff handling calls and services all very professional and knowledgeable. Highly recommended.
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January 2023 by Tyler Vanek
I have had several issues since using this company. First off this company has a huge disconnect between their front office and field employees. The delivery technicians will just show up to your home with no prior notice from the front office. This has happened numerous times, even after specifically requesting they call before hand.Another issue I have had with them has to do with a leak repair. The technician would refill our in ground tank every so often, even though we were not using our hot tub. I decided to inspect the tank myself and found bubbles coming from the regulator, which had a water pooled around it from the rain. I contacted the front office to advise them of the bubbles. I informed them that there was no smell of gas, but that I would still like it to be checked. She said not to worry as there was no smell of gas and that it may have been air bubbles. Fast forward a few weeks and a technician knocks on my door saying he was there to replace the regulator which was leaking. Not once did the front office call me to tell me there was a confirmed leak, or that they were coming out to replace it. As it pertains to the first complaint, I was told by the technician that this was probably the cause of my tank depleting without use. I called the front office to inform them of what the technician had told me. They refused to offer any discount for the leaked gas and ended up charging me more money for the regulator replacement. When questioned as to why my concern over a leak was written off over the phone. They stated that they had no record of this conversation. I COULD NOT BELIEVE WHAT I WAS HEARING! Not only did they explain to me that I need not be concerned, they obviously thought it was an issue as the sent someone out to replace a pivotal piece of the system. I will be switching companies asap, as I hate to feel like I am being cheated. Shame on this companies front office and how they run this company. Remember who pays your salaries, your customers! Treat them better and your company will thrive.
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February 2022 by Kim W.
Worst service ever. Billed for time the driver sat in his truck when he left. When I called they claimed he did work he didn't do and the office said it's his word against mine and my wife's. Please avoid this company. If I didn't have a tankful of propane I'd have it hauled out today.
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January 2022 by Christine Gervais
Having been with this company for 16 years, I would give this company 0 stars. The communication is very poor along with their service. I only stayed with them that long because changing companies would have been more of a hassle. After making an appointment to have my heater serviced, took the day off work only to have them not show up or even give me the courtesy of a phone call (the serviceman even told the office he was not going to make it). When I sold my house in August 2021 I put in a work order to have my rental tank shut off. Not only did they not shut it off, but sent me a bill for the next 3 months for tank rental instead of sending me a credit. The woman on the phone when I called about this told me the shut off was rescheduled for November 12th. Now I haven't owned the house since August 16th. And was then told I will have to wait till after that to get my refund. Overall, this is not a reputable company to work with. Their lack of communication and poor work ethics makes this a very poor company to do business with.
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December 2021 by Ron P.
I would give them negative stars if I could. Renting a tank from them and noticed it was leaking, so I called them to help. It's now been over 3 weeks and the tank is completely empty, so not only have they not fixed their tank, I lost over $300 of gas. Told me they would be out last week, never showed, called and was told they would call me back today twice, and they did. These people are horrible customer service. Stay away from doing anything with them. They can't be trusted. Anyone saying different is lying to you.
