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January 2024 by Alejandro Sanchez
Aloha Always, best place ever.... so clean, very safe. Professional experience ?. Highly recommended Always....... you won't be disappointed EVER......
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January 2024 by Hilda Rivera
I will never use this location again. Lets start off with management......rude and its time for her to retire dealing with the public! They make up numbers for your mileage and also the gas and how much you put into the truck. They return the trucks when they want even though as the customer you know you returned it on the day you had planned. This location has not only charged me an extra day without me knowing but also said I had not placed back the gas that was used. Mind you I have rented from U-Haul for years (from a different location) and have NEVER ran into these type of issues. I only went to the this location because the one I normally used did not have any trucks available in the size I needed. Again I would NEVER do business with this location again and will NEVER suggest for anyone I know to use it either!
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November 2023 by M L
Millie was the best! I had not had a good start to my day due to imbeciles that can’t respect speed limits inside a 20 MPH HOA community, so I was super frustrated to say the least. As soon as I walked in the office, she felt my frustration through my tone of voice and comment and reminded me that it was a good day, because at least, we were alive. She made a very good point, so that helped me shift my demeanor to a less frustrated one. She then told me about how someone had rear ended her car the night before and that it could have been worse, so that definitely put my problem into a different category. The no problem category. ?. Needless to say, Millie was super cordial and very accommodating, because I was 30 minutes late due to my early morning incident. She gave me plenty of time to bring back the cargo van and even after bringing it back 25 minutes late, due to another issue we had with the appliance we were picking up, she was super chill. I was very happy with the entire experience, from making the reservation to my interaction with Millie, so I’m definitely renting again from this location. Thank you Millie! You are DA BEST!
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July 2023 by Andrew Heiland
Wonderful service, highly recommend going and seeing Millie at Uhaul in Debary.
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January 2023 by Julianne Marquez
great customer service, unfortunately the key drop off box is severely damaged and it’s impossible to fit anything in there. spent 40 minutes on the phone for the simple answer of “silver slot on the right of the building next to the mailboxes”. i don’t blame the cust. rep. she was great, the directions she was given were incorrect and confusing. so if anyone struggles with that as well here’s the answer.
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October 2022 by Charles Calabritto
After completing my check-in online earlier in the morning, I was just over an hour late to pick up my truck, and it was gone. The owner attempted to reach me by phone, but I didn’t receive the call as I was preparing for my move. Online check-in is meaningless—if you expect to rent a vehicle, be right on-time, or answer your phone.
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July 2022 by Cheri L
I had a very trying experience with getting my curbside pickup of furniture in a timely manner so I was trying to coordinating the U-Haul and the pickup. Unfortunately the notification was taking much longer to get and I didn't want to rent the truck unless I had some confirmation. Then when I did get the notification it was 20 minutes to closing at U-Haul. I felt so bad having to go in there right before closing but the woman manager was great and was able to route me down to Orange City quickly to get the truck I needed. Thank you!
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May 2022 by Kitti D.
The workers were very nice and helpful, however the owner was rude to her own workers and was very sassy and passive aggressive to us. I could not recommend coming to this location as there are so many others. The owner needs an attitude adjustment, especially to her own employees.
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November 2021 by Monique
Manager is awesome. I believe her name is Millie. She was very helpful, kind, and great with problem solving. Thank you once again for all your help today!
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June 2021 by Gihan
I'm giving 5 stars for truly great van/truck rental services provided at this location, and I'm a fourth time returning customer.Not sure what the other low ratings are reflecting...I've been to other stores where you wait without even being greeted; not the case here. The general manager is very courteous, and works with you to make the rental experience exceptional. She is wonderful to deal with and very pleasant in general. I've never had a problem with rental charges or equipment. I enjoy doing business here.
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February 2021 by Neil Valois
Tried to over charge me $50 and didn't want to return my deposit this place is a scam be careful if you go to this location
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September 2020 by Reearranged 18
My service was absolutely horrible. The staff is NOT lgbt friendly, especially Melinda who was the employee who gave us the most issues. She called my wife a "Sir" (which she isn't either way) and when she politely said actually I'm a women, Melinda proceeded to laugh in her face for the rest of the service, didn't apologize, shrugged and left it at that. She had us pay for the wrong truck, then refunded us and was told there were no other trucks and left with nothing. Whether that was true or not the service is terrible and she needs to be fired. All customer should feel safe and comfortable.
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February 2020 by Laura H.
I rented a u-haul cargo van for a quick move on a Sunday. Millie took such good care of me, so personable and friendly, also very professional. The van was super clean and I'm great condition. You could tell that Millie really knew about the products and services she was responsible for and she truly takes pride in running a quality and successful small business. I did not go back into the storage facility but if they storage units are anything like the moving vehicles she offers, you won't be disappointed. I will definitely be back for any moving and storage needs I have in the future. Thank you!!!
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January 2020 by Daniel
The staff was unkind to us as we attempted to load up furniture from two storage units. They would not allow some us to park new storage to load up. They purposely pulled big box Van's and their personal cars in the way. Shame on them.
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August 2019 by Tracie Humphrey
Do NOT EVER pay these people in advance for a unit! I had gotten a free month AND payed for two months in advance on a unit here. I actually only needed the unit for a little over a month. I called the location and they said they may be able to do the refund over the phone. The lady came back on the line after a bit and said a manager would have to be present to do the refund. I asked if I could just go to the location and get the refund. She said yes.
