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June 2023 by Amanda C.
I accidentally pressed 2 on my survey when it should have been a 5 Danielle helped me super quick and had such a positive attitude. She took her time to help even when it was hard to find a truck on short notice.
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June 2023 by Alex P.
I rented a convertible to surprise my wife for an anniversary beach trip. Two weeks before the pick up I had my confirmation which specified Ford Mustang or similar. When I got to the counter, I was told all they had was a Toyota Corolla. I spent an hour and a half waiting on some apathetic, completely detached reps who clearly couldn't care less about the situation I was thrown into. "It's very hard to get a convertible and your rate was really low" is what they kept repeating. Which is the point of a RESERVATION I thought. So they were either saying that 1) enterprise flat out lies to get you in the door or 2) they lamented the rate they offered online in retrospect and changed their minds. Next I called the 800 customer service number and spoke to a woman there while I was standing at the counter. This proved an effort in maintaining sanity as this woman was also not interested in what was happening while superficially apologizing multiple times but actually doing nothing. She spoke very little English so that was not helpful. I told her several times that I was standing at the counter at the actual location. At one point she said, please let me know when you get there. I said I have been here, as I have mentioned several times. Then she said she is sending a message to the manager. I said he's right in front of me. Then she asked to talk to him. I gave him the phone, and he became even more confused than I had been, while the woman on the phone still could not figure out what was happening. So the enterprise representative just hung up the phone and gave it back to me. He told me he was still working on it and disappeared. I never heard from him again and walked out after an hour and a half. Pathetic. Unacceptable. I knew customer service was getting bad, but this is communist country bad. It's a shame to see an American company like this behaving like a third world country company. Never enterprise rent a car for me or my family again (and some of my friends with whom I've shared the experience).Added 6/17 in response to enterprise: you have my reservation number. You have all the information. Your response is not sincere and I am not going to spend yet more time emailing you information you already have. There was no attempt to make this right.
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February 2023 by Annie T.
hate this loction everyone need be fired they lie so much nobody help correctly they don't even pick up the phone I been in a car for months try get out of it because it needs be serviced
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October 2022 by Desire' H.
The people at the Deerfield location on Hillsboro Blvd are LIARS. I spoke to Briar at 1:16pm yesterday, and he said he'd have a car ready for me at 4:30. When I left work early (because he lied and said the branch closes at 5, when the website says they close at 6), he told me they didn't have ANY vehicle available. When asked if another location had one, he said, "No, because of the hurricane, no branch has any cars right now." I went to the Pompano location, and they had MANY available cars, and I got one through them. Kyle was super cool and helpful.
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March 2022 by Bette M.
Booked a car on line, as any car. Called for a pick up and asked for a cute small car.Had to call an hour after pick up time, as I was not picked up. Got to the office only to be shown an 8 passenger SUV, I could not see over the dash. TOO big. Asked them to call another location to request a small car, which they did begrudgingly. They would NOT drive me to the location, or have the location pick me up. I asked them which location had the small car, and they would not tell me.WORST CUSTOMER SERVICE EVER. NO STARS
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January 2022 by Wendy K.
Eric was very nice and easy to work with. The rental process was quick and seamless. I told them what time I would be picking the car up and it was washed, filled, and ready to go! Returned it to the airport without a hitch. Would definitely use them again the next time I'm in town!
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July 2021 by Mary F.
Rented a car with my sister in law, did not want to get one at the airport and drive in. The men working there were wonderful and helped the two of us get the car and explained everything we needed to know for the rental.Kelly and his co-worker were just wonderful and made this a very pleasant experience for two women! It was very easy to return as well.Thank you workers!!
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July 2021 by Curtis G.
Imagine coming from out of town, trying to rent a car and told you can't, simply because you want to pay instantly with a debit card instead of borrowing on a credit card at 23% interest.Tried renting from Enterprise previously, they tried to force me into an "upgrade" after reassuring me multiple times over several days (they kept calling to "confirm") that my reserved car would be waiting.Today was me picking up that ball they dropped, handing it back to them on a silver platter, only to watch them fumble and drop it again.With so many alternatives, how do they stay in business? Airports?
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December 2020 by Grandpa M.
Shittty service. Gave us a broken cap from gas tank on expensive Mercedes Benz car. And are now trying to charge us for no reason from our insurance whether we did it or not. Do not go here or rent from Enterprise in Florida.
