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November 2023 by Bradford C.
Frank is the one of the worse retail employees I have ever encounter in my life. I believe he is the owner/operator of the franchise! The man refused to entertain the qualification of my Stihl tools under the warranty program on several occassions. After provoking an argument with me, he requested his hired security guard to escort me to the front door and then the came out of the store to call me an "ass" to my face. I have read several others reviews of the same nature. The man is a should read all the 1 Star Yelp Reviews and consider participating in an intervention theraphy session for anger management. All of his employees live in fear an therefore either support or mimic his behavior. If you personally read all of the 1 Star Reviews -- you will better understand my comments because my experience is echoed and reiterated on multiple occassions throughout the years. It is amazing that Frank is able to meet the criteria to work in an ACE franchise __ much less own one! And trust me _ I will make my opinion clearly understood publicly far beyond the Yelp Community. As a matter of interest _ i brought my Stihl equipment to a legimate 5-Star Stihl Certificed Distributor and kthe unit was repair on the same day with no charge - as it qualified under the warranty service. This specific ACE franchaise is not interested in customer satisfaction!
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November 2023 by Jennie H
Very friendly and helpful! For a small store, they have a lot of help and a great focus on customer service!! :)
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November 2023 by Gisela Gilbert
I had an amazing experience with this store! Everyone is very friendly and Bill was super helpful and really knowledgeable he make the whole process of choosing my Big Green Egg very easy! Delivery was really fast and Jim and Patrick were so nice and helpful too! Thank you so much!! This will be my go to store for now on!
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November 2023 by Don B.
They had the specialty Refrigerator water filter I needed. No one else had any in this entire area.
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November 2023 by Alyssa Nickel
I was pleasantly surprised on the knowledge and amount of supplies they had in this store. I was immediately assisted and and was able to get plumbing parts that were not available at other hardware stores. They also took the time to help me detach plumbing pieces that were rusted together which I was not able to have done at other hardware stores.I highly recommend coming here, if not for the reasonable prices the incredible kind service and helpful attitude of the staff.
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October 2023 by Michael Jeffers
The cashier was rude, short and wouldn’t look up from her phone.I’ve been coming to Ace hardware since I was a kid. And never had a bad experience. This store needs better management. Or should it be affiliated with the Ace Hardware name. Disgraceful
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October 2023 by Amy F.
I went to go return an item and the cashier lady was very rude and gave a lot of attitude. Would not want to go back here at all.
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September 2023 by Captain Willie
First time at Deerfield Ace Hardware. Needed to have my eGo lawn mower repaired. Simply…just a great business. The people were professional, courteous, knew their stuff and just simply nice (how often can you say that these days going into a store). The repairs was done quickly even though it needed allot of TLC and they took care of everything including the warranty stuff. I also had a chance to look around the store. This store rivals any Home Depot or Lowe’s. It’s got everything I would need and combined with the great people, this is my go to store. My review in a word….AWESOME!!! This was great find for me.
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September 2023 by Wayne U.S.A.
I wanted to add a second review to the one I posted about 7 months ago. If you are looking for a pizza oven go see these guys they sure know what they are talking about. Also they don't try to sell you something you don't need. I bought a ALFA and love it. I cook everything in it. My Weber must be feeling rejected. From pizzas to steaks to bread it is great. Thanks guys for all the advise.
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September 2023 by janyce corso
This ace is simply amazingThey go above and beyond for their clients. they know the job they get it done and get it done right fast in with a smile. I never go anywhere else but that Ace Hardware they’re worth it so if you all out there aren’t using Deerfield beach ace hardware around here than you are missing out.These guys know their stuff ?
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September 2023 by John Guelde
It was a great shopping experience ? Bill and Tracy answered all my questions and were both overly pleasant. We will be making this our go-to store for all of our hardware needs.
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September 2023 by Mike Fanelli
I called Ace Hardware Deerfield to get my Traeger Pellet Grill fixed.. Bill answered the phone and told me sir why pay for this when you’re under Traeger Warranty.. Not only did this Man save me a few hundred dollars he had my Traeger Ready and fixed on Labor Day Today… For no out of cost $$$ I live 30 mins away and will only shop at Ace Hardware in Deerfield because of Bill and the other amazing folks over there. We need more people like Bill.
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August 2023 by John M.
It is nice to have a local business that provides a high level if customer service. Every time I have gone there I have been helped by knowledgeable staff.
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July 2023 by Mal H.
I cannot say enough good things about this place. What a great store !Excellent customer service. This was my first time using them. I dealt with Bill , the manager. Very quick, polite & efficient. I most certainlywill be back. Thanks again helping me with my bbq grill.
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July 2023 by Jaci Muzamel
What a fantastic find. Not only are we supporting local by coming to this Ace, but you couldn't ask for a nicer more well staffed hardware store. We've been here a couple of times and enjoyed the experience of just looking around, but today, it was a MUST! Our AC died and while looking up places that might have what we needed, we realized that they might. We called to be sure it was in stock since we live almost an hour away and once on the phone the cashier knew instantly what we were looking for, went to check to be sure it was in stock and held it aside for us until we could get there. Thank you SOOOO much! Our AC is back up and running, we're cooler and we're grateful!
