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February 2024 by Junior Pinto pacheco
It was a wonderful experience, from the moment I received the attention it was pleasant, they always looked for a solution for me since I speak Spanish.
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January 2024 by Robert Starling
One teller only at 12:30pm on a Friday? Poorly staffed, meanwhile there were five customer service people comfortably nestled in the offices with two them heads buried in their phones.
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January 2024 by Monica S
Very good experience today at this branch. The staff was very professional, supportive and client-oriented. It was early morning and I managed to finish all my banking matters really fast.Huge thank you to Magdalena, Carine and Octavio! Keep up the good work.
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January 2024 by michael huyghe
Worst Branch ever...poor management ,unfriendly ,unprofessional, slow..Crazy that i have to drive to the Heron Bay branch from Deerfield Beach to get good service
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December 2023 by Luis Gonzalez
Mr. Junior, if you can call him Mr., is a mediocre and conceited person. I do not recommend this bank in this town
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December 2023 by Rafet Sengul
Gustavo Vemtura helped us on a busy day.He was truiy helpfull solved our problem. Thank You GustavoRafet Sengul and greg atmaca
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September 2023 by Andre Soares
the manager treated me badly and the employee Carine treats me badly! mistreated me like I was trash and like any other immigrant
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July 2023 by John S.
I don't know how this building stays open as a bank. It's as if they are barely open. 10-4 (sometimes 10:30/11-4), not open Saturdays, and when they are open, they have a line of 8 for 1 teller. This location is the Walmart of banks. Just close this location and find another location that you can make the nice, local BoA.
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June 2023 by Russell Weiss
This location is desperately in need of more staff. They don't consistently answer the phone, and some days, I have tried to call them 3-4 times with no response. I got through to them and they said they would call me back to resolve an important issue with my business bank account. A week later, no call back.I'm told to schedule an appointment online, but when I go do so, none are available for the next 6 months or longer (there seems to be an issue with this system).They have been helpful to me in the past, so I am sorry to be giving them a less than great review, however, service has gone downhill. For the fees that Bank of America charges, and lower interest rates offered vs. online banks, they should provide better customer service.
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March 2023 by Matthew Jacobson
I am giving three stars because the majority of the employees I've interacted with at this location are pleasant and capable.That said, I am enthusiastically dissatisfied with the lack of professionalism from a Merrill Lynch representative who works there named Gustav. I would rate his absent service and failure to communicate a one.While I am less than thrilled to waste even more time today composing this post, I hope my review may save other BoA customers some frustration.Here's the deal: I booked this investment consultation six days in advance and rearranged my schedule to prioritize it. I arrived five minutes early for my 11 AM appointment and was informed I would see him at the start of the hour. Instead, I languished in the lobby, charitably imaging potential scenarios that might account for the delay in order to soothe my mounting irritation. Needless to say, during this period I did not so much as glimpse the elusive Gustav. Finally, at 11:55 AM, nearly a full hour past when the meeting was set to begin, I cancelled the sad, mangled remains of my unrequited appointment and left.To be frank, it is probably for the best that I did not have this consultation. Anyone who cannot maintain a basic appointment nor perform the bare minimum courtesy of communicating extenuating circumstances is unfit to advise investors in any capacity, let alone in a professional role affiliated with a major financial institution.To others considering meeting with a Merrill rep at this location, I humbly suggest choosing someone else.
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March 2023 by Matt Tompkins
Accompanied my mom to help her with her banking and Magdalena, Junior and Gustavo were all very helpful and attentive to her needs. Really appreciate the personal service.
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February 2023 by ОЛЬГА СЫРНИКОВА
I want to express my deep gratitude for the fast and high-quality service to the manager of the financial department Magdalena Ptak and special thanks to the relationship banker Keisha Chin-guee for the warm, nice and high-quality welcome.
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February 2023 by luc antoine
I came here to the bank and Ms. Keisha Chin-quee took great care of me. I was really in a hurry and she made so easy for me. She is a rock star at what she does. I command her for being great.
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December 2022 by James Joseph
I don’t know if it’s this branch or all of BofA but they are a 1/4 trillion dollar company and never have more than one teller at the branch and on average have 8-10 people in line. It took 47 minutes for me to get a cashiers check last visit and when I kindly asked the Branch Manager if should could help out she scowled at me saying “ I’m not a teller “ I would avoid this Branch at all costs.
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November 2022 by Nadia Dos Santos
Very much helpful specially in terms of resolving deposits and ask for any other information related to your Business or personal Bank account. ???