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October 2024 by Vincent Ortiz
Mateo , self proclaimed "manager" so he says refused us service and I will continually report this man until the end. I am the customer and he says to me that since I am assertive and "rude" that he has the right to call the police on me and then adds that he has called the police on people for $5. This is on camera, he says that he will not call the dealer support group because they will give him a charge back when in fact I have to pay a fee to complete a phone ESN change which was already understood. When he finally proceeded to tell me that I could call customer service because he would not do it and after telling him that there has to be a way to get the job done he said sure you can call customer service but I won't do it, and withheld the fact that I could call customer service. He said I won't let you guys take my money and I will call the police even for $5 this is not my first time. This type of employee should not be working here or in any customer service related position and especially if the rate of pay he is receiving is not complimenting his lifestyle enough to be able to put himself first before the company rules policies protocols and procedures. This is highly unprofessional and rude and I have left a report already with customer service. And I will find any means to report this person. This person highly rude and unprofessional, and I will report this behavior , now I am sitting here waiting for the police because this employee does value respect or understand the principle of starting what you finished.
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August 2024 by Reina
Wrong address posted it
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March 2024 by Dorothy Conde
Commented that their system seems to be down a lot and the girl (ash'ley) said, "I'm not waiting on you, and turned and walked away. I said why not. She said "I don't like your attitude and I don't have to wait on you" Go somewhere else How about that for a business.
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January 2024 by Bryan Peck
Very helpful friendly staff.
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December 2023 by Anno M.
The staff today 12/15/23 did an AMAZING job. I had a horrific experience at another location and this store and their staff made everything work out perfectly. Avoid the 441 store in boca unless you want to be robbed and come here. If the owner see this, this is an amazing staff, promote them in whatever way you are able. If you are also the manager or owner for the 441 store, close the 441 store the staff are robbing people.
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December 2023 by ARLENE THOMPSON
The worst experience ever! I went into this Deerfield Beach store to find out why my Samsung phone was running slow. Bruce told me the port was broken, it wasn't even one year old. He talked me into buying a new phone. I took my phone to a Samsung authorized store to be checked out..there was NOTHING WRONG with my Samsung phone and I have the paperwork to prove it, but the store won't take back their stuff and give me back my money. I was scammed!!!
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November 2023 by Betty Sanders
The saff was polite but wasn't trained.
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November 2023 by Deivy Cano
Excellent attention
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November 2023 by Hana Bee
Good and professional customer service
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November 2023 by Luis Zarate (Dios es mi fortaleza)
Good service
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November 2023 by Julio Rodriguez
Excellent service, I recommend them
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August 2023 by Jordan Ribeiro
Went to this location 2 days ago and they said they don’t accept change even tho my total was $45.67 they said I would have to pay $46 how are you charging people cents then say you don’t accept them then proceed to charge them more don’t come here they’re thieves I understand not having change but not accepting it but charging it is ridiculous
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May 2023 by Henrique souza figueiredo
Blonde old lady on sunday, looking around instead, she and another guy helping one customer, when could be 1 worker with one customer, why she didn't help us? Because we look hispanics? After 30 with no help minutes we decide to leave.
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May 2023 by andy reyes
Great customer service from jeff young. He help us to get a new phone & add to a family plan. I recommend this pleace
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May 2023 by Roman711
I went to 2 Metro stores and didn't get the attention I needed. I came here and they helped me get my phone back online and working. Great customer service!
