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June 2025 by Cody Ellmer
Jerome was amazing very knowledgeable, very welcoming, very fun to talk to, very helpful
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March 2025 by Justine Bruere
My dad François BRUERE is one of your French customer, we would like to contact a financial executive to ask questions. Could you please give us a contact and an email address?
Thank you in avance for your answer
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March 2025 by Marisabel Tarride
If I could give 0 stars I would! I temporarily opened up a savings account here last year so I could get a deposit bonus they were offering for new customers. I closed it in Jan. after seeing how crappy their customer service is. They make you wait forever to open an account (over an hour), they are always short stafed, the branch manager Domi ique is rude and arrogant and EVERYTIME you call the branch to ask a question, the phone rings and rings..no one bothers to answer ot!! It is unbelievable!! What shitty customer service. Save yourself the aggravation & don't do business with them! Go to TD BANK where they have excellent customer service and their employees are always nice. They also PICK UP the phone when you call!! I have been banking with them for over 20 years and have never had a problem!
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February 2025 by Yankeeranger
I went to the branch to make a wire transfer. There was only one banker at a desk . She was helping a customer open an account and told me I had a long wait.
Another banker, Rodney Snow, observing this, stepped over to a desk, offered to assist ( with a smile ) and successfully completed my transaction.
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November 2024 by Renata Rodrigues
Zero stars, this bank makes everything so difficult for you even to send you your own statements they want to charge you. Horrible customer service!
Updated: they scheduled a call with me to try to resolve the issue and it was a waste of my time they told me to go to the branch, I get to the branch for the 3rd time they said they can’t unblock an account I have to call, UNBELIEVABLE!
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October 2024 by Zuleica Macan
I have been a city bank customer for over 15 years. I had terrible last week . Dominique the lobby attendant was rude and acted as if she don't care about my complaint. After I called the banks call center and spoke to attendant Joseph who served very well my problem was resolved. Also at the time when I mentioned I was going to survey Google ,there another attendant the name Kenia who was comfortably in her desk came to try help me
I think that's why the bank was empty because the customer service was horrible.its doesn't make any sense to go to the bank and see 3 attendants without any customers not trying to help and having to solve the issue my self inside the bank with a virtual attendant. Kenia she only came because she heard the word bad survey not because she was willing to help. The bank complete empty the employees on cell phone .
Lack of respect this behavior.
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July 2024 by Jane Oh
Horrible service at a bank EVER!
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February 2024 by MLG Collective LLC
I have all but great things to say about the Staff here at this location. Always willing to help and are very friendly.
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February 2024 by Carlos Alonso
Worst banking experience ever. Will close my account and go to BOA!
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August 2023 by Aleksandr Obieeshchikov
Very open staff, they will always help with any of your questions! Thank you! I recommend to everyone!
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August 2023 by Joaquim machado
Terrible bank to open an account the open in the same monument to add my husband princess told me o need to make an appointment, terrible service .
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May 2023 by Hon Ming Wan
Sloppy service to open a bank account in this branch. I ended up fixed to what I need on their website.
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January 2023 by sarath machado
Terrible bank to open an account the open in the same monument to add my husband princess told me o need to make an appointment, terrible service .
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January 2023 by Tati A
My client writes me checks from here ! why can I not cash the checks ? This bank won’t cash checks!!! That’s so Ridiculous
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December 2022 by Mike H.
Customer service is just bad. Financial advisors in palm beach sell you bad investments then tell you to talk to the money managers and take now responsibility Citibank most common phrase is"Sorry we can't help you"
