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December 2023 by Eugene Wagner
I highly recommend Mobility Scooters Direct. Their team is amazing and my experience with both purchasing a scooter and then getting my scooter serviced two years later was consistently excellent. I began the process of buying a scooter with no knowledge of scooters about two years ago. The representative I worked with named Dustin Gower took the time to listen and learn about my situation and how I would be using the scooter. He then recommended a couple of different scooters that fit my needs and told me all about them. I moved forward with the purchase and have been very happy with the result. Just recently I needed to have something fixed on the scooter and contacted Dustin. He remembered me and treated me with the same level of professionalism and courtesy as when I made the purchase two years earlier. Again, if you’re looking for a trustworthy, professional, knowledgeable and friendly experience I highly recommend Mobility Scooters Direct.
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December 2023 by Peg May
Excellent Customer ServiceI knew when I decided to purchase my Buzz Around Carry-On, Mobility Direct would be the right choice. I did, however, have an issue with the battery after receiving my scooter. I contacted their customer service department and spoke with Mr. Edward Canlas. I explained the problem and expected to be given the run-around about what to do. I was pleasantly surprised! Mr. Canlas was very calm, professional, patient and did everything he could to try and resolve the issue in a short amount of time. It was decided in the end, the scooter would need to be exchanged. The process was completed in a very timely manner with Mr. Canlas keeping me informed and answering all my questions during the process. I am now completely happy with my new means of transportation. Thank-you Mr. Canlas for your Excellent Customer Service!!!!!Peggy M.
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November 2023 by Michael D.
I would like to thank Sid at Mobility Direct for his quick response and excellent service in helping me with a very important part I needed for my wife's power wheelchair. She needs this chair desperately in order to get around and in and out of the house. Sid was most helpful and has had the part shipped to me asap. I have found ability direct to be very dependable. I have also purchased a mobility scooter from them in the past. Very satisfied.Mike in Michigan
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November 2023 by Michael K.
Harold and Justine were great in helping me find parts for my mobility scooter. they provided great customer service which is hard to find these days. keep up the good work
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November 2023 by Melanie Caudill
Well in typical fashion, things are all messed up. The new scooter and lift were purchased on Oct 12, 2023 from MOBILITY DIRECT in Deerfield Beach FL. I spoke to their customer rep Chuck, explained my health situation and my needs for a scooter and an interior lift. I was informed that the Bruno 4400 Joey lift would not work with my vehicle and scooter. I did not want the hassle of an exterior lift that I would need to strap the scooter to, use a cover to protect the brand new scooter as much as possible and learn to use the swing portion, with the license plate adapter. Chuck talked me through scooter choices and external lift choices using a tow hitch, Mobility Direct said I needed Harmar AL 100, I again explained how even though there was a hitch on the van, I wanted an interior lift; Chuck told me it would not work and I needed the exterior lift. I drove over an hour this morning to arrive at a local company in Alabama that was contracted by Mobility Direct and Harmar to install the exterior lift that Chuck swore would work. The gentleman at Superior Van and mobility took one look at the van, measured the distance from ground to hitch and informed me that the exterior Harmar lift was less then 7” and could not be installed per manufacturer specifications. What he did tell me was if I had been sold what I told Chuck I wanted it would have fit perfectly. So in addition Mobility Direct forwarded paperwork stating the local company would be reimbursed by the VA for the installation. I admit dad was 21 years active duty; prior to his passing this year, but I have never served. So now my brand new scooter has been left over an hour away at the location of Superior Van, the uninstalled Harmar lift is also there, and I am home with nothing. I will say Dione, Toni, their installer Matt and Karen from Superior Van and Mobility were kind but I have no solution. The company I actually ordered from, Mobility Direct, Chuck never ever responded to emails prior to today regarding initial delivery, or today when this mess came about. Terry from Mobility Direct said he was a supervisor and has no idea how the VA paperwork for payment to third party happened, nor a resolution for the Harmar exterior lift that cannot be used. Terry actually said he was going to email Harmar and see if there was a way to force it to work!!! I immediately told Terry NO! It will not be Jerry-rigged to force something when you are talking about my safety, a brand new scooter, and every person driving near me and their safety!!! I was reassured by the local company Superior Van and Mobility that the Bruno Joey interior lift works perfectly and safely. I am so upset about leaving my new scooter behind, no one at Mobility Direct is working to fix this mess. I am very appreciative for everyone at Superior Van and Mobilty. So Thanksgiving is ruined and I need this to be handled to spend Christmas with family in Florida.I hope that Andrew Fatalo who seems to be listed as e-commerce CEO for Mobility Direct will help me and fix this mess. I paid cash to Mobility Direct for both a brand new Pride Victory 10 Scooter, and the Harmar AL 100 lift. Neither of which do I have!!!!!
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November 2023 by Melanie C.
Well in typical fashion, things are all messed up. The new scooter and lift were purchased from MOBILITY DIRECT in Deerfield Beach FL. I spoke to their customer rep Chuck, explained my health situation and my needs for a scooter and an interior lift. I was informed that the Bruno 4400 Joey lift would not work with my vehicle and scooter. I did not want the hassle of an exterior lift that I would need to strap the scooter to, use a cover to protect the brand new scooter as much as possible and learn to use the swing portion, with the license plate adapter. Chuck talked me through scooter choices and external lift choices using a tow hitch, Mobility Direct said I needed Harmar AL 100, I again explained how even though there was a hitch on the van, I wanted an interior lift; Chuck told me it would not work and I needed the exterior lift. I drove over an hour this morning to arrive at a local company in Alabama that was contracted by Mobility Direct and Harmar to install the exterior lift that Chuck swore would work. The gentleman at Superior Van and mobility took one look at the van, measured the distance from ground to hitch and informed me that the exterior Harmar lift was less then 7" and could not be installed per manufacturer specifications. What he did tell me was if I had been sold what I told Chuck I wanted it would have fit perfectly. So in addition Mobility Direct forwarded paperwork stating the local company would be reimbursed by the VA for the installation. I admit dad was 21 years active duty; prior to his passing this year, but I have never served. So now my brand new scooter has been left over an hour away at the location of Superior Van, the uninstalled Harmar lift is also there, and I am home with nothing. I will say Deon, Joni, their installer (missed his name) and Karen from Superior Van and Mobility were kind but I have no solution. The company I actually ordered from, Mobility Direct, Chuck never ever responded to emails prior to today regarding initial delivery, or today when this mess came about. Terry from Mobility Direct said he was a supervisor and has no idea how the VA paperwork for payment to third party happened, nor a resolution for the Harmar exterior lift that cannot be used. Terry actually said he was going to email Harmar and see if there was a way to force it to work!!! I immediately told Terry NO! It will not be Jerry-rigged to force something when you are talking about my safety, a brand new scooter, and every person driving near me and their safety!!! I was reassured by the local company Superior Van and Mobility that the Bruno Joey interior lift works perfectly and safely. I am so upset about leaving my new scooter behind, no one at Mobility Direct is working to fix this mess. I am very appreciative for everyone at Superior Van and Mobilty. So Thanksgiving is ruined and I need this to be handled to spend Christmas with family in Florida. I hope that Andrew Fatalo who seems to be listed as e-commerce CEO for Mobility Direct will help me and fix this mess. I paid cash to Mobility Direct for both a brand new Pride Victory 10 Scooter, and the Harmar AL 100 lift. Neither of which do I have!!!!!#MobilityDirect
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October 2023 by Liz Mcguire
Father-in-law is 90 years old, walks with a cane and was sold an 85 pound scooter that he cannot even lift (even piece by piece) into the car. He went into the Deerfield location for a 30 pound motorized wheelchair and Nick sold him a three-wheeled scooter since they didn't have the wheelchair he was interested in. My FIL brought the scooter home, realized he couldn't lift it and never put it together. The wheels never even made one full rotation. We helped him get the scooter back to the store the next day. Since it's no longer "new" and was taken out of the store (not in a box - it was already unboxed) he now has to pay a 20% restocking fee. I know this is a legal fee, but it doesn't seem fair that it's the small print in the contract. I feel like this needs to be the BOLD print so our elderly parents and friends can really understand that it will cost $200+ to return the item even if it was never used and returned the next day. I went into the store and spoke to Dustin. When I asked for the owner's name and business card, he told me the owners "don't take calls". So much for the "Highest Quality Support" and "Understanding the customer's needs" that are mentioned in the videos. If you know exactly what you want and you try it out and can lift it on your own, I'm sure it's a great purchase. But once you walk out the door, you can't return it without paying the 20%. Buyers be aware of that fee. It's a painful financial lesson.**My review above has not been edited, this is my response to your response. You do not take calls. Therefore, the only way to discuss my concern with you is through a Google Review. I'm glad you have video recording of my discussion in the store. You will see and hear I had about a 5-8 min. conversation (no yelling, no cursing, no threats) with Dustin about what I felt was an unfair practice. Of course I asked if there was anything he could do about the $180 charge for not being able to use the product! We love to spend money but hate to waste it. In my review I clearly said the 20% was a legal fee. I even said "If you know exactly what you want and you try it out and can lift it on your own, I'm sure it's a great purchase." But a 20% restocking fee for a product with the tags still on it (and yes - brought back the next day and you know it) and clearly never used, is pretty steep. I didn't have to be there to know my father-in-law is perfectly capable of driving and using a scooter in the store. But that does not equate to being able to physcially pick up an 80+ pound scooter - even when it's in several different pieces. I shared MY family's experience.In turn, in your response, you called me "awful, inconsiderate, unfair, unjust, misleading, slanderous, lying, misrespresenting, self-righteous, having no boundaries, and wrong" and then threw in for me to take my business elsewhere.Honestly, I never considered going to the flea market. Thank you for some advice I can actually use.
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October 2023 by Darryl Rowe
They're great people in the US professional and got my scooter to me because they could
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October 2023 by MrTimjwilson
Seriously, these guys are the scum of the earth; especially the owner and Dustin. They promised me things, paid for, never delivered. They accused me of things not done. They are also plain stupid and know little about mechanics. Just look at how they respond to some of their customers in these reviews.
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October 2023 by Eleanor McCarthy
To Andrew Fatalo, I am the wife of Richard McCarthy who purchased the 85 lb Scooter. I read your response to the letter my Daughter in law sent to you. Your letter goes on and on . You might have an anger problem . YOU LIED IN THAT RESPONSE. THE RETURN OF THE SCOOTER WAS THE NEXT DAY.NOT DAYS LATER.DID YOU USED TO WORK AT A FLEA MARKET. Enough of the Bullying. Do you realize that when a customer is unhappy they tell at east 10 or more people they had a negative experience. I UNDERSTAND YOUR POLICY, BUT WHAT IS UPSETTING IS HOW YOU REACT TO COMPLAINTS.
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October 2023 by Cheri W.
Addition to my reviews yesterday. I forgot to mention Edward from Customer Services. He is also a great help. Five stars!
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September 2023 by Robert Wachtel
The worst customer service possible, and if you want to call the actual store that's impossible, you can't get through ever. You're on hold for 45 minutes. And then they finally put you through. But it's not who you want to speak to. Very, very unprofessional. Also, they are tremendously slow and have no customer satisfaction in their reto . I dropped off a scooter that 2 screws came out...sso i thought i would have it done professionally for $125. One week later...no call saying its delayed nothing!!! Than when i came personally to the store( mind you i live 30 miles away and no phone interaction)When I got there, the man that was in the store. There were 21 on the phone. The other one was putting a picture on the wall using drills and screws. And he said I'll be right with you fifteen minutes later. He asked me what I need. I told him my scooter and he said they don't have in my name. Do you have another name I said? Who has another name? Or ridiculous question So it turns out that they did not even write my name down when I brought the scooter in.You've got to be kidding. I waited 15 minutes then I find out. They never even looked at the scooter. After seven days, ridiculous service, the worst stay away
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September 2023 by Grammy
Ordered chair, took about a month to arrive. It only worked little less than one month. Apparently the chair had a bad joystick. Been almost a month to get a tech here, just to say he had to order a new one. We have called and called and called just to get the runaround. Chair still isn’t working, I wouldn’t recommend to anyone. Buy local and save yourself a lot of aggravation.
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September 2023 by Susan A.
Customer service is amazing. I needed a part for a lift chair. Called them spoke to Harold and gave him the serial numbers from the chair and he found the part I needed. I have ordered from them several times and always easy. Best part you get real people that answer the phone and help you right away.
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August 2023 by Dawson D
July 6 2023 I ordered a Solax Transformer 2 auto folding scooter for my mother. On July 10 it showed up, only 5 days later! I then went on the Mobility Direct ******* channel to watch the unboxing video. Within 10 mins this scooter was ready to ride and I felt like a pro telling my mom how to use it! Thank MobilityDirect.com !