-
January 2024 by Steven S.
Dare I say!! Yes. I have been dealing with the pharmacy now for months for a friend who doesn't drive and needs help. I am never able to get to the pharmacist. If you call all you get is a machine telling you to use the app and then you can never get in the app. Let alone can the person 83 work the damn app. So when we call to set things up it takes over an hour to finally get to a human. Then forget trying to fax a script in they always say they didn't get it. I get once in a while things go wrong. But every month it's the same issue over and over. Then when we have a script that we tell them to stop filling and every month they call and say it's ready for pick up. Some of these meds if I would let the patient take would have not ended well. So that's about it for now. Sorry it's such a nasty post
-
December 2023 by Liz L.
Cvs is a drug store much like Walmart and Walgreens however the huge difference between CVS and all the others is CVS is much more expensive.
-
September 2023 by Mel K.
My wife and I made an appointment on line for our Covid vaccine. We input all our information plus gave them both of our insurance information. This would be our third vaccine at CVS. When we arrived 10 days later I was denied the vaccination because my insurance didn't cover it. But huge sign outside said "free COvid vaccines" Wasted my time. Asked for a "red white and blue" card. What!? You mean a Medicare card? Like I'm 3 years old. Bye bye CVS. You could have contacted me days ago to tell me I wasn't coved. You didn't. Going to Walgreens.
-
April 2023 by Kevin M.
Ashame I could not give this pharmacy a zero. I moved my scripts from BerraCasa to this location due to moving. I have automatic refills that once I need more refills they automatically call my Doctor. Yesterday when I asked when the med would be ready I was told I have no refills. I asked don't you contact the doctor? The response was "it would probably go quicker if I contacted them". The above along with creating a VIP script pick ups are ridiculous.
-
November 2022 by Danielle R.
If you want to have the worlds most frustrating pharmacy experience, please come here. I have been coming to this Pharmacy since this location opened and it has been consistently horrendous. After almost 20 minutes of waiting in the drive-through, a piece of paper got taped to the window stating the phone was broken (while having helped the 3 cars in front of me) and the pharmacist shut the grate down on my face when I know this location has a window they can open for service. Went inside and there were over 12 people in line waiting to be helped
-
June 2022 by Andrew D.
Absolutely rude techs at pharmacy with no customer service skills at all. Definitely a hippa violation waiting to happen
-
March 2022 by Michelle D.
Just had a disappointing visit at the pharmacy here and it's important others are aware of the negligence by the associates there. I live in Boca however this pharmacy is close by so I go there. I was picking up medication for my toddler. The girl at the register was nice and she asked for my insurance card. No issues I just switched insurances so handed her our new one. She turns around to check it when another associate (Ari) stops her, glances at the card and says we don't accept that here. So the young lady comes back and tells me the medication is $270. She said she would try to find a coupon to see if she could reduce it. I thank her and also call my insurance provider (BC/BS) to check what was happening. It turns out I am covered and I relay that to the young lady. I ask if she had actually checked in the system or just taken the word of her colleague. Turns out it was covered. No apology ( of note I had also heard this Ari person tell the young girl that I should look for my own coupons, which ok fine I get it, but again, unnecessarily rude. I ask if I can check out a couple of items I had with me ( which they initially said they could do) and with a huge attitude they say they cannot ( I am now dealing with yet another person, not Ari or the initial young lady). Ok fine, after this the one that charged the correct copay with no explanation goes back to talk to Ari (the negligent one) and they start talking about me pretty loudly. I ask if they have something to tell me and they start shouting at me across the pharmacy area that they weren't talking to me and a bunch of other low class talk. All of this time the pharmacist ,Sonia, is just standing there. I ask if I can speak to her. She says she is on the phone so I wait for her. When she eventually comes over she asks what I need and I ask her if she just witnessed what was happening (she was standing there the entire time) I told her I understand people make mistakes. We are human, it happens but there is no reason to treat a customer like that. It's incredible that they not just make a mistake but also get defensive on top of that. Not a great combination and shows the maturity of the staff here. Really wish management or even the pharmacist had been more empathetic and not just quietly agreed with me yet overall did nothing. Word to the wise, always have them do their job and check the system. Don't just take the word of someone glancing at your card and telling you insurance is not accepted. Any pharmacist or reputable pharmacy tech would know better.
-
March 2022 by Casey W.
Extremely unkind and rude staff in drive-thru pharmacy. Arrived for Covid testing and my confirmation code wasn't working, was asked my name at least twice as well as the confirmation code 5 times, I tried telling them I have an email from your facility as well as 2 separate texts with the same confirmation code, how can it possibly be incorrect? I tried getting clarification on this and the employee brushed me off by saying "I don't know" then treated me less than unkind, which I didn't deserve as I followed all the correct information that was given to me. All I wanted was some understand as to why I was being put in this position and was being treated less than satisfactory. I never liked CVS, but it keeps giving me reasons not to come back, unfortunately this was my local testing site so I had to go. Will not be returning.
-
November 2021 by Casey O.
I have been a longtime CVS customer, mainly as a matter of convenience, but my old location in Hollywood never gave me any problems and was always accommodating when necessary. I just moved to this area and needed to get my prescriptions changed over to a location up here in Deerfield. I was informed by old CVS that I need to call new CVS in order to make the switch. Well I called today finally (my work hours make it difficult to call or visit when they're open), and whoever finally answered the phone for the pharmacy was such a b**** that I just put in a transfer change to pick up at Walgreens from now on. Completely unprofessional, unhelpful, rude, and needlessly aggressive. I would rather not shop at CVS at all then have that woman have anything to do with my medication.
-
August 2021 by Jeanette G.
received rude and disrespectful treatment from Jeff in the pharmacy. Went to the drive in first time to pick up my prescription. the customer before me was never waited on and finally left to go inside the pharmacy. When I reached the window and was waiting I finally peeped the horn for service. No face came to the window. Waited again and peeped the horn a second time. This man came to the window screaming and waying his arms yelling because I should roll down my window. I could not believe his reaction. OMG this is the way employees are allowed to treat customs at CVS. He should not be in that position. Obviously he felt comfortable acting this way. I will be filing a complaint with the manager and filing my prescriptions elsewhere.
-
August 2021 by Jim K.
What a shithole. I tested positive for Covid and one night last week the cough got really bad so I called the CVS and asked if they deliver. She said yes and asked what I needed. "The strongest cough medicine you have." She responded by saying that they only deliver prescription meds. I asked what the difference was, a delivery is a delivery and I live less than a mile away. "No!" So I asked if she could at least put it through the drive through and she said, "we don't do that." I said that you have a drive thru, I took my test there. "no!" I said that it's so hard just to get out of bed. She then told me to go someplace else. Her parents must be so proud and nobody at the store gives a s**** Customer service is a thing of the past.
-
February 2021 by Andrea R.
What's the point of making an appointment if the time slot is not going to be honored? I had an appointment to do a drive thru COVID test at 12:10pm. Finally after being in line for 45 minutes, I made it to the window where I had to wait another 30 minutes for the test to be "prepared". Ridiculous.
-
October 2020 by Q R.
RUDE and Horrible customer service!! Pharmacist Mazin Mahmoud Ahme Mahmoud was the most rudest pharmacist I have ever spoken to in my life!! I would not recommend this pharmacist or pharmacy 1806 W. Hillsboro Blvd Deerfield Beach, FL 33442 to anyone.
-
July 2020 by Elizabeth F.
This is the closest CVS to my house in Boca, so I came here to get some protein drinks. They only had 10 cases out, and I bought 6, but my family wanted more.The cashier was very kind and went to the back to get me 4 more. The location is a bit annoying to turn into since you have to be driving south on military. The store itself is huge and well-kept. The floors are concrete, which I prefer because it's easier to clean. They had masks required and social distancing enforced at the checkout line, but there was no one or station of sanitizing the baskets. There was also no hand sanitizer stand, which most businesses have these days.I had a good experience there and will be back.
-
December 2019 by Eric A.
I came in today on Christmas to buy some last minute gift cards. As I was checking out I asked the cashier why I didn't get charged any tax on the gift cards. I didn't ask for his name, but on the receipt the cashier name was Isaiah. He was very knowledgeable and gave me a fast and clear explanation and also explained to me the difference between a normal visa gift card and a gift card for something such as Starbucks. Overall, I'm very pleased with my visit and would recommend this store to anyone in the area.