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December 2022 by suzanne marcinkowski
We are from Montréal.Had an appointment for an antigen test on Friday and leaving the next dayWe waited 1 hour to get it done. They asked us when we were leaving and told us we would get the results by email within 30 minutes. We NEVER got the results and we had to find another place to take the test the morning of our flight because they are CLOSED on weekends (unlike it says on the website)
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December 2022 by livity love
I did a PCR test on Monday I was told 24 hours and the results would be sent via email to me it is now Thursday And after numerous calls to the pharmacy that took my PCR test and sent it over to specter labs I’m still not gotten my results I was Told to contact the lab directly called on Wednesday spoke with the receptionist who advised that my swab was done and it was now in partial and all that was left was for the lab technician to finalize it and to have it sent out today Thursday now I’m trying to call no one is picking up line is going directly to a voicemail for Tammy person no response from the lab no response from the pharmacy mind you I am asthmatic whatever it is that I am experiencing is triggering my asthma I’m depending on the results to tell me whether or not I should go to the hospital or to my regular PCP if needs be on top of it all my job needs these results I cannot Go back to work until I have these results not am I able to get paid until I have these results the customer service is absolutely atrocious there is no update unless the customer calls directly when you do Call you’re given the runaround And promises that your results will be expedited nothing happens at this point I want a refund and I need to know who to report both the pharmacy and the lab to
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December 2022 by Sherina Rahaman
Thank you so much for my pcr results for my flight today..great service!!!
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December 2022 by Elias Santiago
Horrible service! They don’t know what they are doing and have no accurate information and to top it off the staff is the WORST!
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December 2022 by Cam Hixx
Received a bill for a test I did not do, after calling and having nobody answer I am left without answers to questions like “where did I do a test?” and “why am I being charged for a test when my insurance covers them” I am 20 years old and have no clue how someone got ahold of my information. Also this specifies that it was a nasal swab test… I would like to clarify I have never done a nasal covid test ever… someone falsely used my information to setup a test and nobody at Spector labs is available to resolve it. PS who has ever paid $129 for a covid test????
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December 2022 by LEVANI AMINASHVILI
Horrible service! I did the test on Friday. On Monday I called and first they said I am not in the system. It was a surprise that the tests from Philadelphia are sent to Florida! No one said it to me! I was advised to call them back during the day. Representative in Philadelphia branch said the lab works 24 hours. I called multiple time and a gentleman told me to call at around 8:30, the time my result is scheduled to be released. Surprise#2 - they close at 7:00! Anna Aminashvili.
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December 2022 by jonathan candella
I got covid tested on a Tuesday morning and they advised me the results would be given in 24 hours. I waited a whole 60 hours (2.5 days or Thursday night) before calling them to follow up. The receptionist was not friendly and told me on the phone my results would be sent around 10pm-11pm that evening. A very random and late time. It’s 11:32pm currently and still no results. Christmas is tomorrow and I have no idea what to do. A friend of mine got tested at a really busy park yesterday and already has her results. This lab is not good.
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December 2021 by Bob Teolis
We went for our PCR Test at Miller BioConnect on Sunday May 2nd and needed our results by 12h30 on May 3rd as we were flying back to Montreal.Thanks to SPECTOR SCIENTIFIC LAB as they came through with the Negative results and Valeria Chernoivanova who helped me communicate the results to Air Canada.
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December 2021 by Kaili Thorne
Marina is gentle, efficient, professional. Thank you so much for your services during these times! You’re wonderful!
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December 2021 by Anabel Baklayan
Spector Lab is great. We had several Covid PCR tests done there. And Karina Lapotentova has been more than helpful and efficient with communications and advice all the way through! Highly recommended.
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December 2021 by Daniel Lecompte
Congratulations to all of you. Even though we had issues on a Saturday night, you guys came with a solution. We really appreciate the quality of your service. Hats off.
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December 2021 by Sera Catanzaro
We dealt with Jay Zea. A very humane, kind and professional individual. Made us feel comfortable and took good care of us.Serafina Tortorici
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December 2021 by David Horwood
Our collector Marina was excellent:Professional, prompt and I'm and out within minutes!
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December 2021 by Yuval Barzakay
Marina was amazing! Service was fast and perfect. Highly recommend
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December 2021 by Lisa Kerbel
Excellent Service! Marina was beyond efficient & organized!! Thank you
