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February 2024 by Mariela Montgomery
Excellent Customer service. Thank Juan, Rafael and the entire staff.
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February 2024 by Daisy Colon
Team members and associates are very friendly at customer service .
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January 2024 by TA Sutton
Well I've been in this store a few times. It's always pretty busy. A few times I've come in walked around looking at phones, no one greeted me or said they'd be with me shortly. However, I felt better when I went in and one of the representatives was very helpful giving me a "tour" of the phones, even helping me make a decision about switching over to a different phone. So this was nice and I felt the reps were more customer-orientated. A few days ago I go in to actually make the switch and upgrade my phone. The rep was terrible! He made no attempt to assist me in my decision, show me options, and even had me look up my account on the app on my phone (still didn't understand why). It was like pulling teeth to get him to show me or even tell me about the phones that I was considering. I saw the other nice knowledgeable rep but he was helping someone else. So I just left and said I try another day. Atp, I'll keep working with the phone I have or do the trade online.
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January 2024 by PETER RYIZ
After several visits I finally found someone who could help me, Jonathan was very knowledgeable, patient, and very very helpful. He is a great representation of T-Mobile and the best representative I’ve dealt with. I had the absolute best experience.
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January 2024 by Wendy Aul
Jonathan was very knowledgeable and pleasant.
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January 2024 by S CARRIE
In a time where customer service is almost obsolete I can say it is refreshing to have the experience recieved at this store.The manager Vlad is above the top in his treatment to his customers.Johnathan is also very patient, knowledgeable and on point with his customer service skills.This store and team are highly recommended.Thank you for your service.
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January 2024 by Marquita Clark
Go to Vladimir if you want to get taken care of!
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January 2024 by Laurielly Real Sampaio
Every time I need something I make a point of going to this T-Móbile, because the service here is excellent, they are proactive and know how to solve whatever you need: unfortunately we cannot say the same about all the stores. Congratulations! Super happy and I will continue recommending
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January 2024 by Saisundar masetty
Worst customer experience
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January 2024 by monish devineni
Worst customer service.
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January 2024 by Rodrigo Yervis
Amazing and seamless transaction, Juan the assistant manager and Nick, exceeded my expectations from my business plan switch. I recently left my 12 lines in Verizon and T-Mobile made it happen. Juan’s patience and ability to engage in understanding mu business needs was the real differentiator. Thanks for your hardwork and i look forward to my new relationship with T-Mobile.
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January 2024 by David Ornelas
I WISH I COULD GIVE ZERO STARS FOR THIS STORE !!!I went in yesterday to trade in my phone. Upon getting the new phone I started transferring my data from previous phone to the new phone. Since the store was closing the employee told me to come back the next day to transfer the remaining data and erase my phone in front of me before shipping out. I went in the store today and they said my phone was already shipped !!!!!!!!!!!!I lost all my photos (wedding, my daughter’s newborn pictures, etc), all my personal data, EVERYTHING !!!!!They didn’t even erased my phone in front of me !!!!I’m now concerned about my personal information out there and I also lost all my photos !!!!!I will be taking action because of this matter.
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November 2023 by Nancy Beckwith
I am so impressed with this store, and Vladimir, the manager , that I just finished writing a letter to corporate telling them about the most excellent level of customer service I ‘ve received in a long time. When you go there, ask for Vlad, he will take such good care of you!. He really cares. He really listens. He is passionate about getting everything right for you. Every little detail. He loves what he does. And it shows! He wants to make you very happy and he goes above and beyond the “call of duty, “ to do just that. I could not be happier . I mean he’s created a lifelong T-Mobile customer in me. I can’t wait to show off to my friends the phones and the fantastic deals I got! This store is jam packed with employees that all strive to make you completely satisfied, but Vladimir just has that extra something that sets him above the rest. That’s why he’s in a position he is in , to serve you better. When you go into a phone store , don’t you want the highest standard of professionalism and care ? I’m telling you I was blown away. I got the newest phones, the greatest plan and the best personal attention and service. I highly recommend this store on W. Hillsboro Blvd. , Go see Vladimir .tell him you saw this review! I would love that. You will not be disappointed. I guarantee it.
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November 2023 by Susan Schrier
Anselmo was very helpful, intelligent but most of all very patient. Thank you for such great service.
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September 2023 by Gabriel (OuTTTaSPaCe)
? Absolutely Outstanding: Exceptional Service at T-Mobile Store in Deerfield Beach, FL! ?I recently had the privilege of visiting the T-Mobile store located at 3446 W Hillsboro Blvd, Deerfield Beach, FL 33442, and the experience was nothing short of remarkable. I am thrilled to share my exceptionally positive encounter with the world.? Nicholas: A True Gem of Customer Service:Nicholas, one of the store's team members, was an absolute star. From the moment I walked in, his warm and genuine greeting put me at ease. His professionalism, combined with his in-depth knowledge of T-Mobile's offerings, made the entire experience enjoyable and informative.? Expert Guidance:Nicholas's expertise was evident as he patiently explained the various plans, devices, and features that T-Mobile had to offer. His clear explanations and willingness to address my questions demonstrated his dedication to ensuring I made the right choices for my needs.? Going the Extra Mile:What truly stood out was Nicholas's willingness to accommodate my visit even though I arrived at the last minute. Despite the unexpected timing, he didn't rush the process and dedicated ample time to assist me, ensuring I felt valued as a customer.? Politeness and Professionalism:Nicholas's politeness and professionalism were consistent throughout my visit. He listened attentively to my requirements and provided tailored recommendations that left me confident in my decisions.? Exceptional Customer Care:The T-Mobile store at this location clearly takes customer care to heart. The overall atmosphere was welcoming, and the staff's positive attitude, led by Nicholas, made it evident that customer satisfaction was their top priority.In conclusion, my experience at the T-Mobile store in Deerfield Beach was nothing short of exceptional, all thanks to Nicholas's dedication, professionalism, and customer-focused approach. I left the store not only with the perfect plan and device but also with a newfound respect for T-Mobile's commitment to providing outstanding service.I wholeheartedly recommend this store to anyone seeking exceptional customer service and a seamless shopping experience. Kudos to Nicholas and the entire team for setting such a high standard of excellence!
