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March 2024 by Christine Michelle
I am finding it nearly impossible to cancel my gym membership
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September 2023 by Renee Morrissette
I signed up for a 23 dollar preimium membership online, the pricing was not upfront and they charged me 100 dollars in the first month. Then keep trying to charge me 46$ per monsth. To top it off the workers allowed some random man to get access to my personal info and phone number and begin harassing me at home.
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September 2023 by Christy Goga
Beware of the davie gym, I cancelled my membership February 2019 and they are calling me saying I owe money I paid my balance with Laz and apparently he is no longer around
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September 2023 by Google user
I signed up for a 23 dollar preimium membership online, the pricing was not upfront and they charged me 100 dollars in the first month. Then keep trying to charge me 46$ per monsth. To top it off the workers allowed some random man to get access to my personal info and phone number and begin harassing me at home.
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July 2023 by Cynthia Marquez
This is ridiculous that I'm trying to reach corporate and no answer. They just want to chat and when I put in my complaint they have asked for my email 4 times n its a cycle.
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July 2023 by PATRICIA VILLANUEVA RAMOS
Bad customer service
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July 2023 by Nikkie W
I signed up for this gym because I seen online while signing up on their site that I would have access to a sauna and massage bed. I found out that no location in georgia have these amenities! So I signed up for the premium plus member to pay for amenities I cant use. Rip off and false advertising! And I have not been contacted back by customer service. I have reached out and gotten no response!
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June 2023 by Michael Hall
YouFit is now mad that content creators are getting more followers than their personal trainers. Maybe you should hire those content creators to train your trainers and you may garnish better results.
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May 2023 by Agenxia LLC
The youfit at coconut grove is the worst gym ever. Bad customer service, open door delays, never get back to customers, close facility without any reimbursement to customers, layout is bad and it is crowded. The management has no manners and supports staff when they do wrong by customers. I canceled my membership on April 20th, 2023 and they still charge me for the next month - May. Tried to resolve the issue twice once in person and then over the phone. I had a horrible experience over the phone with management. I will never use youfit again ever in my life. I hope no one does too!
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February 2023 by John OMeara
Really bad Gym. They misinformed me from day one. Sold me on a more expensive plan that I really did not want because they assured me I could change any time and i had nothing to lose. When i tried to change 2 weeks later was told i had to wait 3 months before i could change and there was a fee to change. One lie led to another lie and then another. And then, when you tell them the names of employees that told you the misinformation they tell you that that person was let go from the company, but they don't solve your problem. All this adds up to me paying more money based on their misinformation. Here I am 5 months in still paying and nobody refunding me for the misinformation they sold me. All I wanted was gym to work out in and for them to honor what they told me. Very simple process. Surprised they have any members at all. What a nightmare.
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January 2023 by Baramor_268
Been at Youfit Pembroke Pines for over a year. Great staff, and group of trainers. Can y’all please fix the men’s Sauna tho.. it’s been out of order for months after being told only a month for repairs
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December 2022 by JF Investment and Consulting
I visited and trained at all the gyms in Dade \u0026 Broward County. Not only is the YouFit on Pembroke, Fl. the best due to atmosphere, vibe, space, and equipment, but Hospitality \u0026 Customer Service totally exist at due to Miss Smiley. You cannot miss her, or rather, she will not miss you whether entering or exiting. She genuinely smiles and acknowledges you no matter what! And this is all day everyday from her!! My goodness. Wow! I signed up my daughter (Smiley was absolutely Amazing at signing us up. She was dancing and showing her enthusiasm for us), because this is the type of vibe I want her to embrace each time she enters. No matter if my daughter is having a bad day, she absolutely knows she can count on Smiley’s smile and a 30 pound dumbbell Sumo Squat to turn that day around! May The Most High continue to Bless you \u0026 your environment Miss Smiley. Thankyou!
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November 2022 by kenneth schneider
One person opening the gym in the morning is unacceptable, this only insure that the problem will happen again. Spoke to the GM yesterday afternoon, who assured me that a new person would be opening the gym today, she lied, or may a mistake, either way, I've canceled my membership. I will not pay a dime to be mistreated, an or unsatisfied.
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September 2022 by Kevin Johnson
Do not,I repeat do not ever get a membership with this scam of a gym. Their employees are the most incompetent I've ever witnessed in all my life. Their management staff is lowbrow and rude. I've canceled 2 memberships from this gym 9/1/2021. Paid the cancelation fees which are on my bank statements. But youfit continued taking money from my account. I've tried showing them the proof only to be told there is nothing they can do. I would have to contact their cooperate office. I've tried that with no assistance whatsoever. They've even gone as far as putting my account into collections. I don't owe them one penny and have the proof,but they will not comply. I think there should be a class action against this sham business. So buyer beware do not join this sham of a gym. Also the ceo's name is Brian vahaly ex tennis pro. And the major share holders are Birch group capital out of New York. We should all get a class action and sue them for fraudulent practices.
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June 2022 by Anya Lazinski
Do not DO NOT get a membership here. I cancelled in 2019 and they called me saying i owed money, even though I had canceled. They said that I had no record of cancelling. Now I am having to dispute this with my credit card company as YOUFIT is essentially committing fraud. Pay an extra $10 elsewhere and have a reliable company. Even planet fitness is better than this joke of a company.
