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April 2025 by Derrick McNeil
This is one of the worst customer service experiences ever! I live 45 minutes away from this location, so figured I would do my diligence before hand by calling to verify that this location can print a new bank card as I recently lost mine. I was put on hold while this was verified and was then told everything was good to go. Imagine my surprise when I get there and the rudest lady ever tells me that there machine is down and there’s nothing she can do, goodbye. I understand miscommunication happens, but what was the most frustrating aspect of the experience was the rude encounter inside the location. Would NOT recommend going here if you’re someone who values customer service!!
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December 2024 by Renee Crawford
Bank tellers are very polite and courteous. Very knowledgeable on all your banking needs.
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November 2024 by Cy Naquin
2.7 rating and claiming excellent customer service doesn't quite add up
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November 2024 by Bobbie Kemp
One drive thru person wait times exceeding 20 mins
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July 2024 by John Keener
Regions sure helped me. Thanks so much Regions.
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March 2024 by Dave E.
Always treated right at this bank.
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January 2024 by TipTopDalton1
Awesome service and the best bank.
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December 2023 by Wendy Reese
This place is horrible and so is Jackie! My husband and I just went in at 4:10 today to get a deed notarized. We waited in line and when our turn for teller we were told, it will be just a moment. We went to teller bc no one was in the office. After waiting in line waiting on the next teller for 13 minutes. We were then told how can I help you? I said I need to get a paper notarized. She then said go sit over there and wait on this other lady who had just came through to help an older lady with her check problem. We go sit for a few minutes then, Jackie. Came over from the teller side. My husband and I were sitting there and also a couple that had came in while we were still standing in the teller line. Jackie intentionally ignores us and waited on the other couple and said I don’t know who was here first… yes she did!! She seen us in line for 13 minutes before she told me to go sit down and wait. After we sat there waiting to be seen, again, she then lets the couple out and says come in and let me look at your document. Mind you it was to sign for my name to come off a deed. Then with attitude says, have a seat so we can start. She looked at it and says, yeah, they don’t let us do deeds anymore. We can only do poa notary! Is this a race issue?!?! We’re we passed over time and time again and didn’t leave there until 4:49 after getting there at 410 bc she didn’t want to wait on us bc we are Caucasian? That’s what it sure seemed like! My husband and I didn’t fit what she wanted to too or the people she wanted to help or speak with… She could have told us at any time that she couldnot sign my document. She should be ashamed of herself and the way she treats people and not to mention customers. I am changing my bank services. This bank has been nothing but a headache since we decided to go with Regions! We needed a bank office close to home. This was definitely a bad choice!! Zero stars!!!
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September 2023 by amandave
Only one teller, slow.
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March 2023 by Donna H.
Terrible bank!!! Been a customer there for 20 years and couldn't get a check cashed. Made a deposit to my business account and wanted to cash a check on another account same bank and they would not cash it without id which I didn't have with me, because I am just 2 blocks from bank just locked door to my business to go make deposit and cash a check. Or I thought that is what I was going to do.
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December 2022 by Brain Twister
Spent 3 weeks trying to get a loan there. Waste of time. Credit score is well above 800. Used a fully paid off house as collateral worth more than 250k. Only needed 20k for a new roof. But I don't qualify.
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July 2022 by kim basore
The drive through is hard to locate.
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May 2022 by Krystal Orlando
Jackie Scott is quite possibly the most unsettling person I've encountered while dealing with this branch in DFS. When I established my business in Miramar Beach, I chose Regions for it's reputation and convenience of location. I've been a business client for 8 years, and the few times I've needed help with anything from this branch, she has been borderline rude. She speaks to the clients like small disobedient children and has very little patience for any questions you might have. It's almost like your presence is an annoyance to her. Choose a different bank.
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March 2022 by donna hughes
Went to drive thru to deposit for my business and cash a personal check. Had to show my ID. I have had an account with Regions for 20 years don't dare ask for my ID. Would not have posted this if I could have gotten anyone to answer the phone.
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November 2021 by Rich Law
The Dothan Branch has always been fantastic to deal with. Mother and I both bank here and they always are pleasant and easy to do business with.
