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August 2023 by Marlene Ferrell
This is probably the worst experience I have ever had at a tire center. Usually when we go to a Walmart Tire center, we are treated well and we may have a long wait time but it gets done and done correctly.We arrived yesterday at our "pick up time" which we scheduled for 4-5. A lady came out after several minutes later and checked on us. She told us they were 3 hours behind at 4:20 pm and we would have to try again tomorrow. We were 2nd in line and there didn't appear to be anyone in the bay working on tires. Plus there was only ONE bay open. After I let her know that I had a scheduled time according to my app between 4 and 5, she let me know that they only make appointments by CALLING them. My husband and I let her know that I made an appointment on the app to have the tire we ordered from them to be installed between 4 and 5. She said that she didn't have a record of that and that we would have to come back tomorrow. We had driven 40 miles ON A SPARE, we were not driving back the next day. So we got our new tire we ordered from them and put in our car. I then called the store manager and asked if this is the way Business works IN the tire center now. She kept making excuses and finally said that they do only take appointments now. And just basically told us she was sorry. That was it! We called Enterprise Al Walmart Tire Center and they told us they have not heard of any such policy. It was just a first come, first serve basis. And if we came on over before 7pm they would get that tire on for us. So it appears they are liars at Defuniak Springs FL and I won't be going back..Service: Tires
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August 2023 by Mark Walker
I was changing my own oil this past Sunday and couldn't get the oil filter loose. In fact, I had started to crush it a bit using everything but a screwdriver. I filled the engine with oil and took it by the Walmart Auto Care Center, in Defuniak Springs. Jordan immediately greeted my wife and I and offered to see if he could get the filter loose, as I had the replacement with me. He wasn’t able to do it in the parking lot, so he checked us in for a chassis lube. Chris took it from there, got the oil filter off and put the new one on, as well as took the oil I had previously purchased at Wal*Mart and added what was needed. The cost was $0.00. I was greeted with the willingness to help me out of a jam, and it continued through the entire visit. I am truly grateful I met Jordan and Chris…Thank you, Thank you!
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August 2023 by Tabitha
Grossly understaffed. Mechanic said Wal-Mart won't hire more workers. Saturday morning 7am can't get tires replaced until.after noon. Only one appointment per hour.
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July 2023 by Derick Robbins
I went to have tires mounted on wheels I purchased and after waiting 15 minutes they informed me I purchased the wrong size wheels. I asked them to show me and they just didn’t have the lug aligned with the holes and I had to show them how it fit. Then after they are mounted and “balanced” I drove home and had to wrestle the steering wheel the entire time. I was also charged for a tire disposal fee when I had no tires disposed off. I was also charged twice for the balance, however I did get a refund on everything except for the mounting of the tires. I would not recommend this place to anyone and I wouldn’t trust them to work on anything for me ever again!
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July 2023 by Tabitha Ingermann
Grossly understaffed. Mechanic said Wal-Mart won't hire more workers. Saturday morning 7am can't get tires replaced until.after noon. Only one appointment per hour.
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June 2023 by Jessica Mason
Tires they put on helped a lot, great service and the cashier was very helpful
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March 2023 by Sierra Miller
Today this is how yall left my driver lugnut on my car, talking about I had a broken stud, and which I know my car...it wasn't like that, so there's that, you left my lug nut loose and stripped my stud to this one, prolly broke my right driver's stud because I didn't bring it in like that I KNOW MY CAR, and then this, so thanks, appreciate it!! Oh and the woman in the autocenters checkout register, you should learn how to not be ignorant when you call people, and telling me "it's none of your concern I was away from my car or not your problem I was gone and you didn't understand why I was gone but yet my car was there" but that wasn't your concern right? Awful....
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December 2022 by Kathryn Irwin
Mark went above and beyond when helping us get back on the road! Our tire had a leak and he used multiple techniques to find the leak. When none was detected he offered some solutions and products we could buy to seal the tire so we could get on with our trip. He even helped us use the product we purchased and ensured the tire wasn’t leaking before remounting the tire. Put your trust in Mark! He helped us more than he knows!
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December 2022 by Keith Wrong
It's okay but I was told it would be 3 to 4 hours for a tire rotation and balance! Obviously that's a ridiculous time frame. But it's probably not their fault
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December 2022 by Rebecca Glover
New tires mounted and balanced , less than 2 hours
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October 2022 by Frank Maguire
My cooper tire purchased at tire kingdom with 1200 miles failed while traveling I stopped at Walmart. The Walmart staff was excellent. Though they didnot have my replacement tire they changed my tire and got me safely back on the road, no charge.
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September 2022 by Austin Hobby
Grandma is slow but she’s old too… bro come on it’s simple job. The mangers need to put some pep in there step and get every one working faster. Three hrs to change one tire that’s not on a car. It will only take 10 mins. Walmart lowest price and lowest satisfaction guarantee.
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July 2022 by Eric Alford
Didn't have proper filters for my SUVs oil change
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May 2022 by Amy Seay
From a Service Writer for #2534, I just want to say thank y'all so much for getting me back on my mini vacation. Awesome tech that did the tire change and Service writer, Mrs June. Thank yall so very much!Service: Tires
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March 2022 by A Texas Touch Farm
Service is always poor. Employees hate their jobs. It's just convenient because you can drop it off and go shop.
