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September 2023 by John B.
Financial personal terrible. They won't let you have any dental work unless you do their overprice cleaning.
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July 2023 by Bob H.
AVOID this place. As of April 2023, Aspen Dental no longer participates in any insurance. My wife & I have MetLife Dental Insurance which covers 100% of preventative care like cleanings. Because Aspen no longer participates, those costs are now out of network and out of pocket. If customers cannot change insurance in the middle of the year, dentists should not be allowed to stop accepting it in the middle of the year. It is cost prohibitive to change dentists. Other dentists want new x-rays which insurance won't cover as Aspen Dental already took one set for the year. What a scam. Its all about their profits and not your care. AVOID!
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April 2023 by Diane J.
I have called the Deland office on Int'l blvd 4 x this week. I did get a recorder 3 days ago and left a message for a call back. I never did, of cause. Since then every time I call, the phone rings 4-6x and then disconnects. Frustrated I called your customer service number you listed (with everyone's bad reviews). Guess what? Your customer service line does the same thing. It disconnects. Do you have anyone working?
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December 2022 by Luigi Censoplano
Had to get a procedure done today , Macy was very helpful making sure I understood everything before and after the procedure, she did a great job at reassuring me . I must say it was the least painful experience I’ve ever had at any dentist office . Definitely recommend Aspen and their staff .
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December 2022 by Pized O.
2 months later...after Aspen Dental reseated a gold crown that became dislodged whIle I was flossing... The crown was reseated with excessive cement. This made the crown too high, resulting in an abnormal bite. As a result, part of a perfectly healthy premolar tooth broke off. When I called Aspen Dental, they wanted to schedule an exam that would cost me $92. The purpose of the exam was to investigate/confirm their error in reseating the crown improperly. Treatment for correcting the crown that they reseated would be an additional charge. Also, I would be charged for fixing the broken premolar that their incompetence caused. If you ignore this review and schedule with this corporate,money-grubbing, completely unethical company, you will learn first-hand how corrupt dental care practices have become in these national dental chains. Find a local dentist with a high rating on healthgrades.com. Avoid these chains. Their goal is profit, and based upon my experience and that of other reviewers, they have zero concern or respects for patients
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October 2022 by Google user
My 86 yr old handicap mother was refused medical treatment today. We had an appointment for an exam and xrays. I was told the appt was only for a limited exam and xray. I got very upset with them. They dont realize or care how difficult it was just to bring my Mom there. She is in excruciating pain. Yet even though Aspen has a moral, ethical and medical obligation to treat the patient (who had no idea what had happened) the Office manager asked us to leave without treating my elderly mom. Being in the medical field they should have \\\"thicker skin\\\". Of course I was upset! Wouldn't you be? Nonetheless my mother should have been treated. They didn't CARE about the pain my mom is currently experiencing !!! The dentist never even showed their face. This was handled completely by the office manager. The office manager never asked anything of me. She relied solely on the xray tech. who was rude to me when I insisted my Mom get a full exam.
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September 2022 by Benny T
My 86 yr old handicap mother was refused medical treatment today. We had an appointment for an exam and xrays. I was told the appt was only for a limited exam and xray. I got very upset with them. They dont realize or care how difficult it was just to bring my Mom there. She is in excruciating pain. Yet even though Aspen has a moral, ethical and medical obligation to treat the patient (who had no idea what had happened) the Office manager asked us to leave without treating my elderly mom. Being in the medical field they should have "thicker skin". Of course I was upset! Wouldn't you be? Nonetheless my mother should have been treated. They didn't CARE about the pain my mom is currently experiencing !!! The dentist never even showed their face. This was handled completely by the office manager. The office manager never asked anything of me. She relied solely on the xray tech. who was rude to me when I insisted my Mom get a full exam.
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September 2022 by Elizabeth A.
My 86 yr old mother was refused medical attention. I got upset with their staff because they didn't do a complete exam. They only did a limited exam. We waited weeks for an appointment. My mom is in excruciating mouth pain. They asked us to leave without treating her for her pain. They have an ethical obligation to treat patients. It's not an easy task to transport a 86 yr old in a wheelchair. It's not the patient's fault that the staff is too sensitive. The excruciating pain my mom is in was not even considered. Treat your Patients !!!
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September 2022 by Amy Morris
I originally went there to get established and get things started with things I have been neglecting over the past forever years (bad experience with previous dental office) from start to finish they were amazing. So quick and made me feel 100% at ease. Explained everything thorough and showed me everything to. From Xrays to the hygenist to the dentist him self to Emily at the end helping me go over what I need to pay the experience was amazing. Fast forward to today I had a deep scale and root cleaning with the hygenist. She was amazing. She noticed I was nervous and she did every thing to calm me down..she explained every thing before she did it and while in the middle of the cleaning if I felt something she would ask if I needed to be numbed more. I left happy today and will be back in a few months to complete the next step!
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July 2022 by Jacqueline R.
This was the Deland office. First my husband contacted them because he had an issue. Instead of addressing it they sent him home with a printout of a very large general treatment plan. They postponed his appointments month after month when he had issues and pain. I spent hours and hours on the phone with them straightening out the overbilling charges they did. Then finally after postponing for half a year his appoint. Never contacting him, just leaving messages. (good luck getting thru on the phone.) we found another dentist who treated him immediately. New crown, pain gone. Easy and also some of the "treatment plan" that Aspen recommended was unnecessary. I can't even believe anyone left them a good review.
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May 2022 by John W.
I will not comment on the clinical staff as I never got that far. The front desk was rude, condescending and lacking general business professionalism. When first making my appt I enquired if my insurance was taken..."it should be" was the answer. So, once burned as I was at a different Aspen location that sent me a bill for nearly $200 for services that are 100% covered I asked again before we started. This took things to a whole level as I was introduced to the office manager. She'd only say that my insurance should cover the estimated????" charges. Code for we'll figure out a way to get more from you! I had called my carrier from the office to confirm what my coverages were......still no confirmation from Aspen as to what they would charge. After being told that my appt. had lapsed (the manager had told me it was a hour block and my call was less than 10 min) I left. I know now what they do....its all about up-charging. The patient is left blind until the bill comes.
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April 2022 by A P.
Protect your older relatives from this place! Aspen scammed my elderly mother with a 5K+ dental bill when she went in for a cleaning. She was forced to leave her regular dentist for insurance reasons and I hate she ended up here. Not only do they pressure older patients into unnecessary dental work, they also coax them into signing up for their high-interest credit card to pay for the ridiculously padded bill. On top of the sham charges, my mom has been battling with Aspen to fit a partial for months. Of course, it's already paid for, so Aspen isn't concerned with having it properly fit. They're especially not concerned because they charge her for each follow-up visit to "discuss" the partial. She recently went in for a cleaning and was not given numbing cream or any other treatment to help with pain during the service. Within 1-2 days after the cleaning, her mouth was severely swollen resulting in excruciating pain and an inability to eat. When she returned to Aspen to report the adverse reaction, a medical professional refused to speak with her, and, instead, the receptionist was given the task of reporting that "perhaps" the dentist struck a nerve due to "cracked bones" in her mouth. Cracked bones that she'd never been informed of, even with the prior 5k worth of work. Perhaps Aspen treats all patients unethically, but they certainly seem to take advantage of older patients. And don't fall for the generic, "please give us a call to discuss this matter" response they may post here. She's been calling and visiting, all to no avail. Aspen is a chain dentistry that cares about money, not people. Share your story to help save other possible victims!
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April 2022 by Armand L.
Had a 10:30 emergency appointment that I made on Sunday because of a painful abscess tooth that wanted extracted. Got there at 10am went in at 10:30 and the proceed to give me a full set of xrays for 45 minutes. Then they put me in another waiting room for 20 minutes. Finally I got into dental chair and had some dental assistant exam all my teeth. After that it was 12 pm and took me to a desk and told me they can fix all my teeth for just over 7 thousand dollars but I can make payments. Totally in screaming pain I said I need my tooth out!! She said they were extremely busy but if I could come back at 3 pm they could squeeze me in. What?? But pay 300.00 now. I had to wait in my truck because I came from out of town because they said Sunday they would take care of me. At 2.30 they took me in and it was the most painful tooth extraction I ever had!! Ordered 6 pain pill and antibiotics and out by 4pm. Never again!! Armand lacroix
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April 2022 by Mark Earls
terrible customer service surprise $$$ added to your bill the "if you have a problem you can come in right away" is false I wish I had gone elsewhere the only person who told the "truth" is the nice lady who does the relining and who at least tried to help
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March 2022 by Lynn C.
I am currently a patient of Aspen Dental in DeLand on 92. Last night my crown fell out, fortunately I was able to save the crown. I called their emergency number (I've never had this happen before). The service was very polite and had my information, she said the on-call doctor will return my call in 20 minutes, 30 minutes later I called again, the girl said the same thing. They never called, just left me hanging. This morning I called to make an appointment. The next available appointment is in 19 days, so I get to wait 19 days to have the crown re-glued. It feels like a part of the nerve is exposed because when I take in a deep breath, drink anything warm or hot, or drink anything cold it stings. And I get to look forward to this for 19 days. Their answering message tries to give you the impression that they care, but if this is how they show they care, I'd hate to see what they do when they don't.