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November 2021 by Barbara Austin Richards
My son who is also your customer is still waiting for a resolution on his vehicle. This is his post. I imagine that they are waiting on the warranty to expire. I suggested that he reach out to the Better Business Bureau. ------------------------------- PSA for all my central Florida family and friends I just want to put out the word on this business for their lack of interest in standing behind their 12 month warranty on my trucks fuel system. When I bought my truck on November 7th 2020 I got to drive it about 15 minutes before it wouldn't start back up and I had to return it to the truck lot I purchased it from only after I was able to get it running on my own. This truck store sent my 30k purchase to Garage 267 Truck and Auto Repair, LLC. In DeLand where it was diagnosed to need an entirely new fuel system. The high pressure pump, fuel rails, and fuel injectors were replaced. The fuel injector return hoses and regulator assembly as well as the rail pressure regulator and the pump inlet metering valve were reused (less than 300 bucks in oem parts on a 5700 dollar repair and is required to be changed according to GM based on the diagnosis) I begged this gentleman to please do away with the problematic cp4 fuel pump and just charge me the difference for a cp3 pump and the install kit to do so. This request was refused because the truck lot didn't want any modifications made under they're name. Fast forward 5 weeks to mid December and my truck is finally delivered to me at my home, on a trailer, after I specifically asked for it to be driven to be sure all was well and it would start warm. The second day I had the truck it's throwing fuel demand pressure codes and setting off the change fuel filter light repeatedly. I call the gentleman who did the work and he tells me if the truck is still running, not to worry about it, that there's probably something wrong with the pcm or the sensor and that he could ohm the sensor for me if I wanted to drive it back. (I'm an automotive major, and I promptly asked him if he had a way to run the sensor through a 0-30,000psi range so that we could effectively test the sensor for a dead spot. He said no so we both agreed ohming the sensor at a static pressure was not going to tell us anything.) Within a few more days the truck is now having extended cranking periods when warm, And within a few weeks it almost won't start again when warm. Again I call and I get a lack of urgency and told it's probably just something silly. Fast forward a few months and the truck will not start hot nor cold without starting spray. I keep trying to reach out with no luck until one day the call gets forwarded to an Orlando number at a different location . I ask for the gentleman who performed the repair and am told he no longer works for the company and I should call his new job. I explain that my warranty does not follow the technician but the company and I am told that they would find my info in their other laptop from the other location and that they'd call me back to schedule a day to pick it up with a flatbed. That return call has never came. I have left multiple voice-mail and called several times with no return call. I have done all the leg work on this truck myself and have diagnosed it with a stuck open pressure relief valve built into the pump body internally. It looks like it's going to cost me another 1800 dollars to get my beautiful 6 year old truck back to normal, when all this could have been avoided by letting me pay an extra 800 bucks and installing the parts I requested.
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October 2021 by Nathaniel Gittner
I was in over my head on some grill and light modifications to my F150. I called Garage 267 Deland after reading their positive reviews and they got my in right away! Jen was super friendly and helpful and Jonathan did great work. I will definitely be returning for future projects or any work that I need done.Services: General repairs & maintenance
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October 2021 by Briana ryan
Johnathan and his crew are amazing! He's my trusted mechanic whenever I had a problem he always finds what is wrong.He is honest which in the auto industry is very hard to find.Thank you so much you'll always have my businessService: General repairs & maintenance
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October 2021 by Travis Sharp
These guys are the best shop around work on both my diesel trucks. Always fast excellent work I know if I have any problems with my trucks these guys are who to call very professional and honest they have my business forever great group of guys I would recommend them to anyone for their auto repair needsServices: General repairs & maintenance
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October 2021 by Jessie Patchell
I came in to get my exhaust fixed. They did a great job. Didn’t charge me since it was a easy quick fix. Would recommend anyone to go to this shop.Service: Exhaust
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September 2021 by B ryan
Johnathan and his crew are amazing! He's my trusted mechanic whenever I had a problem he always finds what is wrong.He is honest which in the auto industry is very hard to find.Thank you so much you'll always have my businessService: General repairs & maintenance
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July 2021 by Josh Hawley
We are from ohio on vacation and took care of us like family. We couldn't rent a car so they loaned us their personal car geart family and wonderful business owner
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July 2021 by CeeJay Noble
Jonathan is the man ???
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July 2021 by Charlie Washington IV
Bad phone customer service experience.
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June 2021 by Edwin Plaza
I want to say thank you to Angel and his crew for the knowledge and service that was provided to fix my pickup. Price was fair and my pickup runs great!
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May 2021 by Benjamin Young
Very professional and great all over experience in a stressful time. Johnathan and thomas were very knowledgeable and we're able to get my truck back on the road in a very reasonable amount of time I will be taking my truck to them for any and all future work.
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April 2021 by Steve Mclaughlin
Great guys here. Will be back for any needs on my recently purchased diesel truck. Jonathan and Tom are willing to do what it takes to make their customers happy.
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March 2021 by Darlene D.
Brought our truck here at recommendation of Florida Truck Sales in Deland. Needed a 5th wheel hitch installed however they were not able to do it so that was $150 for nothing. Get home and find the tire Jack brackets that hold the Jack laying on the floor board behind front passenger seat with our 5th wheel brackets and the Jack was missing. Went there and they denied it. So consider your selves warned. Video your contents or completely empty your vehicle
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March 2021 by Dillon Diaz
Jonathan and his wife are bringing back that small business family vibe with his shop. Not only are Jonathan and Tom amazing mechanics that were able to help me solve some issues with my Cummins that other shops had no idea what was going on. They had me in and out before I knew it. It’s hard these days to find a diesel shop that is reliable and honest. I would recommend them to anyone in the future and know that they would treat them like family as well. It’s good to know that if I ever have problems in the future I know exactly where to go from now on!Thank you guys!Now we just need some 267 Garage stickers so people know !Services: General repairs & maintenance
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March 2021 by Cameron Hamel
2011 Ram 3500 - best service I’ve had with a mechanic. What I appreciate most about Jonathan is that he only fixes what you need done. They really take care of their customers without any up sell tactics.
