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January 2023 by Eric Landy
This company is amazing! Marcelo was knowledgeable, helpful, and went above and beyond to get me fitted for my rig! Plus saved me a ton of money. If you’re looking to get into skydiving, this should be the place to visit.
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May 2019 by JOSÉ BECERRA
(Translated by Google) Excellent assistance in the provision of Skydiving equipment and adjustment to customer requirements. Very happy with the purchases of Marcelo Camarano.
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May 2019 by Steve Noonan
Outstanding customer service.
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August 2018 by Jorge Luiz Machado
Obrigado pela atenção e serviço prestado.
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November 2014 by Anne Joy U.
I had the pleasure of working with Arlo yesterday for the first time. I've heard of her through a good friend of mine and he always told me how awesome she is, working day and night on perfecting a rig a for him. That made me think of "Jake from State Farm (Insurance)". If you've seen the commercial, you'll know that the husband is downstairs in the dark talking with Jake from State Farm on the phone at midnight or some odd hour. His wife comes downstairs and goes, "Who are you talking to?" Husband goes, "Uh, it's Jake, from State Farm". She grabs the phone and goes, "Hello, who's this?" Jake answers, "It's Jake with State Farm". Wife gives phone back to husband and goes, "She sounds hideous." LOL. Basically, that's the type of customer service you'll get. I got a new Viso II Altimeter. I told my friend that I wanted to order it first thing in the morning and Arlo texted me as soon as she got into the shop. I received such quick and amazing customer service with her super fun personality. I will go back to do business with them for sure. Thanks Skydiving Outlet!! :-) Here's the commercial:
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November 2014 by James R.
If I could rate TSOD 6 stars I would. I've had the pleasure of dealing with Arlo from TSOD while ordering my UPT Micron Rig. As we know, UPT's lead times are very long so the wait can make you a bit antsy. All I have to say is that the level of customer service and commitment that Arlo has put forth over the past 8 months has been the most outstanding service that I have ever received in all my purchases inside and outside of the skydiving world. I want you all at TSOD to know that I really do appreciate all the effort you put forth to ensure top quality customer satisfaction in every way possible. Arlo has helped me tremendously with regards to any gear questions that I had in addition to maintaining more of a personal relationship as well. She would fill me in on status updates on the production of my rig as well as just sending out an email to say "hey how's your skydive season going?" I highly recommend going to TSOD for all of your skydiving needs since I can assure that you would receive the same level of service that I have had. All of the knowledge shared and recommendations offered have helped me grow as a skydiver and instilled trust and confidence in knowing that I was receiving top quality gear. Thank you so much for putting in the extra effort in customer satisfaction. I'll definitely be calling again soon for additional purchases!
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February 2014 by Jorge S.
What can I say about the Skydiving Outlet? Well, the best way to describe them is your personal Gear Concierge. I just got back in the Sport after a couple of years and I was amazed on how awesome they were. Arlo, is by far the best, friendliest person you will ever meet. She went out of her way to get me exactly what I needed. I live in California so we have a time change, that did not matter to her. She made sure my canopy was designed to my Specs and she made sure I got the best price available. I WILL NEVER shop anywhere else. Don't waste your time with other Gear Stores. She is knowledgeable and she will make sure you are 110% satisfied.
