“I go into this store often. They have such cute items and very useful. They also have a Spanish manager that I always see when I go there. She really stands out due to her customer service skills. I have heard her talking to customers and she sounds like she owns the store due to her dedication. I was having a problem with some lighting and she went out of her way to help me. Thank you Five Below for having such a nice employee that really cares. I had written a review once before but for some reason it does not appear on here. So sorry but I do not remember her name.”
“I called as I purchased a wireless mouse and it appeared to be missing the usb to make it work. On top of that I had ordered it through a delivery company and didn’t get a receipt so I was frustrated and worried I couldn’t replace it. The sweet lady on the phone didn’t rush me off and helped me out. Long story short the piece was there inside the thing and the customer service was awesome. Thanks ladies”