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July 2024 by Nayely Gonzalez
Manager Brandi is a horrible human being and employee in this establishment. She mistreated her employee I believe his name was Jodi (a younger African American man) and kept yelling at him while he was checking customers out before us and during us. At this time my husband decided to stand up for the young man and she belligerently starts going at it and talking over my husband and the employee. When he asked a question to the young man she went ahead and decided to answer. Them employee was simply doing his job and putting customers first before stopping what he was doing to handle her power trip. Truly so disappointing to see and feel horrible that their staff if being treated this way especially in front of paying customers. Whoever is in charge of this establishment please reach out to me so I can submit a formal complaint and hopefully something can come out of this situation. These employees and customers don’t deserve to be treated this way.
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July 2024 by cass davis
went in to get photos for my friend and there’s no manners used. was interrupted when i said thank you with a “yup”.. you can’t say you’re welcome?? i also felt watched walking around the store. not coming back
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June 2024 by Brad Miller
I have NEVER dealt with such rude people before, the pharmacy here is absolutely TERRIBLE, the attitude and the fact that they hang up on you while you’re trying to explain the situation to them is insane! I thought the New York ave one was bad but somehow this one manages to be far worse!
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May 2024 by Matt Law
Professional and clean store. No issues at all here.
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May 2024 by Mary Clarke
This used to be a very good place to shop and get my prescriptions; I've used it for years! The Pharmacy now has hit rock bottom. It started with them always after to me to change my scripts to a time when I could pick them up all at once. It messed up the entire situation, I went to the pharmacy more than ever, it didn't save me any time, and the scripts refills were messed up with time of refills, etc. I expected usual refill of my 3 scripts, only two were refilled, the other no longer existed... one I've taken for years and not canceled by the doctor; it's just gone. I had to arrange with the doctor so Walgreens would fill it again. On top of that, the pharmacy online is the most annoying anyone can imagine, they have my account right but keep showing my name as Martin... I am Mary. I don't know of any Martin... and it is always very slow. To put it politely, they are now a pain in the backside to deal with and I will have to change where I do business.
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March 2024 by Justine Brownell
The pharmacy at this location is the worst. I call ahead every time to verify when my medications will be ready and I show up 30 mins after the time given to me and my medications are still not ready.
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January 2024 by April Bussey
First this Pharmacy failed to let me know they did not have my prescription in and they had to order it. I called them today and the lady said everything was fine and she would have it filled by lunch time. I get there after work at 5:00 and was informed the prescription was not filled, they made a mistake so they said to circle around and wait. After I did that, the lady told me it still wasn’t ready and it was rush hour that I needed to move and circle around yet again. She was very rude, extremely unprofessional and had no compassion for what I was going through especially when this was there mistake. So then 5 minutes later someone called me to tell me they did not have enough pills to fill my prescription and maybe they would have it in by next Monday but she couldn’t guarantee it. Wow! Unbelievable!!Sadley no one knows what their doing and they could care less. A little compassion and an apology would have gone along way.
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September 2023 by Mark Robinson
They did have my prescription so they sent it to the brandywine store and some other store and the other store filled it but they don't know what store it was and they won't take responsibility for there screw-up. Still haven't gotten my medication
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September 2023 by Tim M.
Great Walgreens. Always have what I need. Wonderful pharmacy also. The staff is outstanding. All the shelves are full.
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May 2023 by Belle Rome
Called the pharmacy and was repeatedly put on hold. 15 minutes and counting. Based on the prior reviews Walgreens corporate really does not care. Taking my business elsewhere.
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October 2022 by Whitney Allen
They have been very rude to me every time. Terrible customer service. Seem bothered and aggravated.
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September 2022 by Christina Hinton
Worst pharmacy experience ever. On top of the staff always being rude they are trying to play “real doctor” with my medications. Not filling one of my meds because of another med I am on even though both of my doctors are very aware of my medications. So bye big chain, for sure won’t miss you.
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August 2022 by Dave O.
Well I got duped again by this brick and mortar retailer - I came here to pick up an item that was advertised by Walgreens to be available for in store pickup, turns out this item wasn't a stock item and only available online at walgreens.com, no fault of the extremely friendly and professional staff here, but still frustrating. As I roamed the aisles hoping that the aisle signage would put me in the vicinity but after several laps I knew it wasn't going to happen and thankfully a wonderful woman in a vest with a badge stopped to assist - she wasn't sure if they had either but started on yet another journey around the store to see if we could locate it - I mentioned to her that it may be available only online but she wasn't hearing of it until we exhausted every shelf without finding it. After thanking her I decided to see if maybe the pharmacist knew of this item and lucky for me she did - and informed me that this item was only offered online and suggest I try CVS by this time I'm thinking Amazon would definitely be my almighty savior but now I would have to take her recommendations hmmm that's quite the drive but I exited without purchasing anything because it seemed this may be a marketing strategy Walgreens uses to get me here knowing I might buy something else well which wasn't going to happen just an FYI CVS uses the same strategy as Walgreen except they offered to help me order it online.Like I mentioned earlier no fault of the staff here and I do appreciate all their help but shame on their employer this is why I don't frequent these places.Fast forward less than 24 hours - Amazon delivers...
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July 2022 by Patricia Bauder
Pharmacy staff was rude , had to pick up a rapid covid test for someone, I hadn't had contact with and the Pharmacy sent someone out , well he walked out the door and turned around and walked back in. So he didn't see me and so I went in with a mask on to get it and the from Pharmacy tech told me in front of everyone that I'm not supposed to be in the store, she was rude and it was embarrassing. I tried to explain that I wasn't exposed to that person and hadn't been around that person and that didn't matter to her. While other customers wasn't even wearing a mask , so I protected myself and others while other customers were exposing everyone. I'd give this store a negative 1 if I could. Never will I use this Walgreens again.
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May 2022 by Roberta Brehm
I am so tired of going through dealing with people at this place! The young blonde girl working in the pharmacy is unbelievable! I have been going through alot of medical problems and cash flow is very low, so my sister was going to cover what I didn't have . The total for my meds was 42.45 So I told her take 38.00 off my bank card and the rest I would pay in cash. Simple right?! WRONG! She took and applied the 20 dollar bill and then the rest of bank card. This was done in the drive thru. So I parked the car and go in asking for management. Told her what I wanted and I needed it fixed. Simple right?! WRONG!!!! I told her 38.00 off bank card and the rest in cash. What did the manager do? Took 30.00 off bank card and 12.45 in cash....... It's simple math people wth???!!!!!! 42.45 minus 38.00 is 4.45 so 38.00 off bank card and 4.45 in cash is what they should have done . And to think these people are running the pharmacy......GOD HELP US!!!!!!!
