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January 2024 by Joseph Nolin
Sold a part on eBay to this company which was in good working order when it was removed. They are demanding a refund even though my return policy clearly states no refunds and parts sold as is. The part was working fine and had pictures on eBay of system powered up. I even went to go as far as help them with programming options by sending a screenshot a page from the install guide. They had left me a bad false review stating board does not work and had no response from seller even though I messaged them back with 15 minutes of their message.
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November 2023 by Dwayne Waddell
Ok canceled my service back in august , before my contract ended, with over payment, still never been refunded, but now they sent a balance from -247.00 down to -9.15 for figure
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June 2023 by ALVARO “Alvaro”
Drives like a 14 year old who just took his dads corvette before learning how to drive.
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February 2023 by jeisenberg1981
Absolutely terrible service. Still awaiting service on a carbon monoxide detector from 3 weeks ago. Please run from this company for your service if you want to be protected
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February 2023 by Amy R
I was able to get service immediately and Billy came to my house. Wow what an awesome service tech :-) he was so personable, patient and he knew what the problem was right away. Thank you Rob for sending an amazing technician to my home.
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February 2023 by Brian Tracy
The worst customer service ever!! It took 1/2 hour to get anyone on the phone during normal business hours. They send a serviceman out to fix a problem but he leaves without checking his poor unfinished work. They are rude and unsympathetic to their mistakes. I will be finding a new alarm company for sure!!!
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February 2023 by Shira Chiron
I have been a customer for several years and in the past year twice my alarm has gone off and the alarm company did not reach my home and they did not reach my neighbor who is supposed to be called. They said they did I have an answering machine and I have a call log nobody tried to reach my home or my neighbor. I would definitely not recommend this company and I want to cancel my contract. It used to be melon security and they were very good company
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February 2023 by O'Hara Pest Control
nice people. no problems
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March 2022 by Sanford L.
I would rate there customer support zero if I could. I am customer, and when they sent me a bill, and sent them check which they cashed and then charged my credit card the same amount. When I saw this I called them, and they refuse to credit my credit card, and told me they will send me a check. I am still waiting for the $256.55, and every time I call they say they sending it. It's now 2 months don't you think that would enough time to send a check!!!!!! I know the mail is slow, but after 2 months of asking time to call the credit card company.
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February 2022 by Mark King
I ordered service to be installed and nobody shows up. I call every extension and you get a voice message. What ever happened to the time when an actual person just answered the phone? I will not do business with any company that has no customer service.Mark KingBoca Pointe
