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November 2023 by Barbara OBrien
Rich is always accommodating and always returns calls.
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November 2023 by Ciscokid 422
This is the worst insurance agency on the face of the earth. The worst customer service (try none) and they lost a many year customer.
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November 2023 by Jill Hulse
Richard was extremely helpful with figuring out our insurance. Thank you?
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August 2023 by john bosco
Are you still in business? We have left multiple messages over the last 3 weeks no reply. Over the last 2 years we have sent in documentation to remove vehicles from our policy. This was never done by your agency, so we have been paying for cars we no longer own. We have contacted cooperate and filed a formal complaint.
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May 2023 by Michael Sedrish
Unresponsive. Unhelpful. Too busy.
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November 2022 by Phil Goldman
I have been with this agent since around 2012, but in recent years, the quality of service and accessibility has gone down considerably. So much so that I am planning on switching agents. Calls go to nondescript voicemail boxes so you have no clue who your leaving the message for and e-mails go unanswered. This year I got an increase of almost $300 for six months and while I get that everything is going up, I would at least like some explanation as to why. I can’t reach anyone and messages and e-mails go unanswered. At this juncture, I would not recommend this agency.
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September 2022 by Steve G.
Rich M. Is the best insurance agent I have ever had. He truly has my best interests in mind.
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May 2022 by Dr. Donna Daisy
I am an older person who doesn’t drive many miles and my insurance rep helped me find the perfect Allstate plan for me.
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April 2022 by David Sachs
I was recently disappointed, not so much by your inability to replace my cancelled homeowner's policy, but by not being timely informed that you could not do it.
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March 2022 by James Schelter
Changed from Citizens to Allstate Home Insurance. This office contacted a citizens, canceled Citizens Policy and received a $450 refund check. This done in one visit and handled very efficiently.
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February 2022 by Donna Friedman
So far , so good. When I called for a flat tire the boy who came couldn't find the tire in the chassey under the car. He said he wasn't allowed to plug it. I begged him to, and paid him extra to do it. He did, but it all seemed weird and inexperienced. That's why not 5 star.
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September 2021 by Ursula Polizzi-Rodriguez
I’ve been a member for many years. I never had any problems with Allstate. Every six months I receive my policy and my cards through email.I remember once loading my trunk and I left my keys inside and close the trunk. I called, they came, they unlocked my trunk. Very fast and professional.They are always there when I need them. I also receive a refund check every six month.
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September 2021 by scott rushfeldt
Charles Maurer's Insurance office has been responsive to my insurance needs whenever I needed a change, address update, or other help without being overbearing offering new products or services. I greatly appreciate working with Charles Maurer's office for my insurance needs.
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September 2021 by Silvia Trapper
I have delt with Richie for so many years and he is such a kind person he finds me the best prices.Always available and always helpful.Great customer service
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August 2021 by Adrienne Grossman
They make us feel that they are looking out in our best interest. Richie and Charles are true professionals, offering the newest insurance plans.
