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March 2025 by Antonietta Zappier
For over two decades, my husband and I have maintained multiple accounts with Chase Bank, choosing this institution for its proven track record of professionalism and reliability.
On Wednesday, February 26, 2025, I experienced a deeply concerning incident at 4899 W. Atlantic Avenue in Delray Beach, FL. What should have been a routine transaction devolved into an extremely distressing situation.
Upon requesting a withdrawal from a teller, Sasha, I encountered an unexpectedly hostile response. When attempting to escalate the matter to management, I was met with further unprofessional behavior. After knocking on an office door, I was rudely dismissed by someone who claimed to be a client, who responded with profanity. More troubling still, when the branch manager became involved, she failed to de-escalate the situation and instead contributed to the hostile environment.
This experience stands in stark contrast to the high standards I've come to expect from Chase over the past 20+ years. The unprofessional conduct displayed by both the staff, and the apparent lack of proper management intervention was both humiliating and unacceptable.
If Sasha had done her job properly, she could have prevented this whole fiasco.
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February 2025 by Judy NIN
Great customer service and attention to detail. Extremely helpful and informative.
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December 2024 by Nick McCarthy
Bad service and attitude from the branch manager Anne.
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September 2024 by Genette Shumate
Had questions about app usage and Amazon Chase card. The employee didn’t know the answer? Maybe some training on usage and not just selling card offers etc.
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August 2024 by Jacques Kaiser
Helaine was so kind and patient with me and the elderly man I was helping today it was a pleasure to bank at Chase. Thanks for your help Helaine!
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May 2024 by Kyle Mangan
Kevin is the best there. Super efficient and quick with solutions to arising issues.
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January 2024 by Danielle Nicolai
Worst experience of my life.
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December 2023 by Sherry Easterwood
I have banked here for 15 yrs and they have a lady there that is do rude and cold and short with her comments. Her name is Jeana and I will not go back to this bank again. I might even transfer banks. If u need help and go in there, u stand there forever and no one helps u. I hate this bank
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May 2023 by Jennifer Taylor
Useless. Every time I go in I get a different answer or need different paperwork. No one can answer anything. Horrible branch!
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April 2023 by Lea Flores
Very inexperienced and unwilling to help me open a bank account to deposit over 6k after providing birth certificate, Green Card, Passport and Social ID card. Decided to go to 4775 Linton Blvd, Delray Beach, FL 33445 where they were able to assist me faster and better. Thanks again to their lack of customer service, I was quickly reminded how this location robbed me $400 throught the drive-thru. This bank is a mess and keep wasting people's time and money.
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March 2023 by cmlp39PP
This is my preferred branch,love that guys, Ann and Ivonne are amazing
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January 2023 by Miriam Townsend
I think that they are sometimes too worried. I think it is the government that force them but still take it easy.
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January 2023 by Oswaldo Pecci
Terrible customer services thhey need to replace the cashier and the manager ASAP
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December 2022 by Glenn Zaidel
Replacement debit card not availablem. 7 to 10 days for a replacement card with no othe options
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December 2022 by Ossie P.
Terrible customer service they need to change the cashier n the manager n hope the replace very fast
