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October 2024 by Kathy Meneses
I got into a accident on July 12,2024 lady came and said take my car to her shop at no charge she also said my car was totaled they couldn’t fix it my car is fixed they got my original key and refused to give it to me they can no longer use it on a 2017 Kia soul now I am stuck without my main key and have to buy another one they could of had sympathy and said let’s mail her key sense she lives close they charging me 340 dollars my car was towed down the street a block away ridiculous
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August 2024 by Janine Peacock
Excellent professional customer service and excellent work! I was very impressed with the quality and will definitely refer them.
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March 2024 by Farrah Journey
From start to finish the customer service was above the rest. The repairs were seamless and was always willing to go above and beyond the customer needs. Will recommend this location to others who need this type of service.
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February 2024 by Eric Arcon
Terrible experience here.My car insurance told me to make an appoint (DelRay Branch) for my car's cosmetic issue. I went there on January 2, 2024 following my appointment. They had checked the cosmetic problem and even took some photos of it. They called my car insurance company and told them they will email the quote. Almost after 2 months, NO WORDS from this company. I tried to call them almost every week to get updates but to no avail either I was left hanging or no answer at all. I was only able to talk to them when I called the main office and beg, yes beg to connect my call to Delray branch. And what I got? My issue became a pingpong ball. Very UNPROFESSIONAL!
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January 2024 by Dawn Marie
Terrible, still dealing with them !!! The work is below average, unfortunately ?
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December 2023 by Haitian G.
Very unprofessional, lies for no reason. Something that was supposed to take 20 days takes 2 months and when you call them they tell you lies and unkept promises. I was told that the front of the car was supposed to be replaced I'm not sure they even started yet. I've lost job opportunities because I don't have a car. I'm a full time student and can't afford to take uber everyday. To get to school I have to take two buses. Stay away from them.
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December 2023 by Corey Tunick
WARNING: Do not use this auto body shopMy recent encounter with Classic Collision was nothing short of a disaster. Despite multiple assurances from all three employees – Adam, the Geico representative, the purported front desk "manager," and Dominic, the self-proclaimed boss – not a single one of them followed through on their promises to call me back.The lack of communication was staggering, leaving me in a perpetual state of uncertainty. Despite numerous pledges to return my calls, not even one call was reciprocated. The trio's repeated assurances turned out to be empty words, leaving me frustrated and bewildered.This complete absence of follow-through on their part compounded the already exasperating experience. It's disheartening when a basic commitment, such as returning a phone call, proves to be an insurmountable challenge for the team at Classic Collision.In addition the car took DOUBLE the original estimated amount of time, I was lied to on multiple occasions and the entire team is simply incompetent. I was given excuse after excuse, followed by unkept promise after unkept promise.In light of this, I feel compelled to caution others against entrusting their vehicles to Classic Collision. The sheer lack of responsiveness from all three employees underscores a fundamental flaw in their customer service. I will be informing my insurance company of this dismal experience, and I strongly advise potential customers to explore alternative options to avoid the communication void that defines Classic Collision.Check my other reviews, I only write positive things about the places I visit. This experience was so terrible that it’s literally my only negative review I’ve ever written.Do yourself a favor and take your business elsewhere, if not; you’ll certainly regret it
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November 2023 by Anton Muench
Make a reservation, arrived a little early and was attended immediately.
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November 2023 by marc S
Unfortunately my car has been there twice and both times very pleased
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November 2023 by Alicia Albert
I would highly recommend this car repair shop. They are the absolute top-of-the-line when you need any work done on your vehicle. I recently needed car repairs due to a collision. This was around Christmas time and they got my car repaired in a reasonable time keeping me updated throughout the process. My car looks like it did before the accident and they were totally helpful, honest and courteous. Thank you guys for taking such good care of my car and for your exemplary service.
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November 2023 by Melissa Moulin
This shop was recommended to us by our insurance company as a 'network' shop for repairs to my daughters vehicle. We were told since they were part of the 'network' they would be able to get it done faster than other places. Unfortunately, what should have taken no more that 2 weeks based on what our insurance company told us, took almost a month. The original estimate was around $1800 and then it changed to over $3500. No one communicated that to us until we called them. It was supposed to be painted by a certain day. It was not painted until 4-5 days later. No one communicated with us until we called them. They 'thought' they could fix the fender but could not so they had to order one. The one they ordered came in damaged so they had to order another one which was back ordered. No communication. At no time did anyone from the shop reach out to us about any of this. The only way we knew about anything was by calling them. We had to rent a car because no, I could not afford rental car coverage on top of the insurance. $500 deductible and almost $900 in rental car fees. They offered us $100 for our trouble. I asked to speak to a manager because I did not this was adequate compensation. I was told I will hear from him but day 2 and I have not. I would do your research before using this collision place. We will never use them again.
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September 2023 by Roley Thiele
Poor management, poor workmanship, 3 visits to still have the vehicle not repaired correctly and falling apart. If you care about your vehicle's appearance " Go to a reputable " repair facility. You have been informed, you have choices make an educated decision.Services: Painting
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September 2023 by Oliver Kutyla
Went into the shop 3 days ago because I was having an issue with an auto history check showing up as “accident” on my report when I had warranty work done. Owner/ manager said he would be glad to help me by drafting an email stating the vehicle was not involved in an accident and said he would have it to me within 30 minutes. 3 days and 2 emails later I have not gotten a single response from them.Bad business etiquete to say the least.Edit- They contacted up contacting me with the letter I needed. Already sold the car but thanks anyway.
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September 2023 by j wrld
My mom brought her Prius in to repair her bumper. They told her 2 weeks… 3 weeks later they did a rush job and did not properly due to the job. She was dismissed and staff did not care about her concerns. If I was down there I would go down in person to talk to them. It’s upsetting that someone would treat my mother poorly and I can’t do anything but I just hope others read this.
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August 2023 by Patrik Pesola
Eric and the wonderful team at Classic Collision of Delray, looked after my Porsche 911 for several months while restoring her to former glory. On the day do the pick up, the vehicle was beyond my expectations and I was very happy with the end result. The extra time and care really paid off and the patient wait was worth it!
