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March 2024 by L J.
OK. This is my third review and I am upping to four stars from two. Why? Although my service experience has been fraught with many problems, I am finally getting satisfaction. My car will be fixed under warranty. Matt and John have done their best to improve a dealership that has experienced problems with service. Our salesman had to put up With my loud complaints and frustrations but kept trying to help. Genesis dealers are experiencing problems with some of the high tech features of these very fine cars. And one could ask, Is the quality and tech worth the growing pains? My advice is to ask to see the service department BEFORE signing the contract and to make sure the dealer knows the fantastic warranty offered is of questionable value if the service department is understaffed and you have to wait weeks for repairs. Delray needs to look carefully at how they wish to improve. Right now, there are some great people on board and a few who would do better working where a smile of caring manner is not required. Genesis is building plants in the USA and South Korea is becoming the new Japan. The vehicles are stunning. The service is evolving. Do your due diligence. Stay away from Napleton in West Palm (bad people, bad service, bad rep) Look at Delray and press for a deal dependent on the support you will need AFTER the purchase.
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February 2024 by Phil N.
The worst possible dealership you can go to. You get the worst service for your car. Management don't care about you and don't care about even answer your phones or emails when something is wrong with your brand new car or if you have a questions. Repair took 2 months which is unacceptable and it is not even fixed right so now I got to bring my car somewhere else to get it right and on top of all of that they lie to customers when they are signing all the papers about the final amount. Awful you should get out of business!!!
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October 2023 by Carol H.
We were at the end of our lease and stopped in Delray Genesis to browse not sure if we could find something in our price range. Feguener Gay was so helpful as he gave us our options. He did not pressure us and answered all our questions. He went above and beyond anyone we had dealt with at another dealership and restored our faith in car salesmen! Cody, the finance manager, was professional and efficient, explaining our options for coverage. Great buying experience. We would highly recommend Delray Genesis , in particular Feguener Gay.
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October 2023 by Lorraine Z.
Purchased a Gv70 from Delray Genesis and was so disappointed with their bait and switch tactics, we agreed on a price for our trade in, but then Cody the finance manager started to do the paperwork, we noticed the price was less, after going back and forth, we got our number. Then the fun began, he desk becomes a large computer screen, and we start going thru the sign here, initial here game, I take responsibility for not double checking our trade in value, but after being there for 6 hours, we just wanted to get out of there. needless to say, the following day, I am reading our contract and our trade in was put back to the lower number. Communication with Cody and other staff is horrible, takes forever to return calls or emails. We should have bought our car from Wallace Genesis in Stuart, but they did not have the color we wanted. Will never go ,to back to Delray Genesis, beware!! We also wanted to pay cash, but they asked us to make 3 payments so they could get their $1000.00 bonus, after seeing the interest on the first payment, I paid off the car.
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September 2023 by Debby W.
We recently bought a Genesis GV70. We were going to pay for the car outright, but were fast talked into renting for 3 months and then paying the remainder. This was going to save us $1000. Cody spoke so fast and never told us that 1/3 of each payment was interest and that our actual savings was only $250. I repeatedly called the dealership to question this and was unable to reach anybody. The salesman that sold us the car was supposed to meet with us again to go over the infotainment panel and that never happened. I would absolutely not recommend Delray Genesis to anyone
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July 2023 by Bonnie E.
My lease had expired and I decided to go with a new Genesis GV70. Donnie and Cody assisted my fiancé and I with the entire process. From start to finish, everything was handled professionally and great communication. Thank you for making our experience so pleasant!
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April 2023 by Terry G.
The worst customer service EVER. Stay away. No one ever calls back. Hectar never showed for my appointment. Thirty minutes later another service advisor showed up. Never apologized, never even introduced himself. Now, a day later still waiting to hear from them and all I needed was an oil change and tire rotation. Voice mails are full. Can't leave messages. Horrible customer service for a premium brand. Stay away!
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April 2023 by Jeffrey B.
It gets worse. I wrote a review on March 22 about how, Hector, my so called service representative could not be found for my scheduled appointment. He called me a little over a week later. When I told him that he did not show for my last appointment and no one knew where he was his response was "I was here. I was busy." STAY AWAY THEY ARE THE WORST customer service company I have ever dealt with.
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March 2023 by Heidi Pfeiffer
Bill and Caleb were great! Service and selection were outstanding!
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March 2023 by Steven O'Connor
Very happy with my experience.
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March 2023 by Carlos Noguera
Have dealings with other Hyundai dealers. But always have come back.To Delray HyundaiI drive from Naples to Delray over 1:50Hour to do business with them.Gerry Weiss and Sosa in Finance were amazing. Thank you
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March 2023 by steve
Great place to deal with and Sammy the salesman is the best!!!
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March 2022 by Jody H
Sammy is an awesome salesman
