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December 2023 by Greg Gondek
UPDATE 11/18/25: Disappointment with this Edible Arrangements location continues. I was told that the manager would follow up with me. I was called by a man that claimed to be the manager - he said they would re-deliver the basket. I informed him that did nothing to rectify the issue as the basket ordered was for a funeral reception and was meant to help the family by providing food for the everyone attending the funeral/reception. He then told me someone would call me about this. He then argued with me about not knowing if fruit had been eaten out of the basket delivered before taking the picture posted - SHAME on this individual to argue with a customer...to accuse a customer rather than taking ownership of the poor quality and deceit of this store. I was not even asking for a full refund of the product but for them to correctly charge me for the size of the basket delivered since it was too late for them to fix the problem by delivering the correct basket. When I asked who was calling me back since I was told I was speaking with the Manager, he said he was the manager but he could not do anything, the store manager would be calling me back - could be an hour, could be 48-hours. Over 24-hours in I have not received a call from anyone. If I could provide a Negative star rating I would - the extremely poor presentation of the product, the dishonesty of the store by selling us a large basket and clearly delivering a horribly put together much smaller basket, and the extremely poor customer service and follow through is a sad representation of Edible Arrangements. I have been a repeat customer of Edible Arrangements for many years, placing MANY orders a year - this experience has resulted in the loss of a long-standing customer. There are too many businesses out there - I see no reason to give my business to a company that does not stand behind their products / service. To reiterate - for those that want a quality product, a product that you pay a significant amount of money for (which if they actually delivered what they advertise would be worth it), good customer service by a store that stands by their products/quality/service, find another place to spend your hard earned money. Find another place to do business with if you want a better chance of the recipients of your gift to receive a quality product as ordered.We ordered the large “Always in Our Hearts” fruit basket from the Edible Arrangements located at 14535-C S. Military Trail, Delray Beach, FL 33484. The cost was $153.99. Sadly what was delivered was nothing even close to what was shown on their website for what was ordered/paid for. I called the store directly and sent pictures of what was ordered per their website and what was actually delivered (also posted here). The employe was insistent that they were the same - you be the judge on whether or not this is what you would have expected to be delivered based on what was displayed on their website. Neither the presentation nor the quantity of the fruit in the delivered basket is even close to being comparable to what was ordered. Would definitely not recommend this store. The first pic is what was delivered, the 2nd pic is what was advertised as the product being ordered. SO DISAPPOINTING!
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December 2023 by Timothy Torres
The 12-count chocolate covered strawberries were big a juicy. Really good quality fruit and great presentation.
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October 2023 by Amber Oliver
This place is amazing!!! Last year, I had a really horrible experience with the edible arrangements in Boyton and getting a birthday arrangement delivered to my mom. All said and done, it was over a week late, the fruit was going bad, and some of the add-ons were incorrect. I was very hesitant to do business with any edible arrangement store locations after that, but decided to give this location a try. They did not disappoint. The delivery driver attempted to call my mom 3 times when she wasn't home and then placed a call to me. My mom actually called back while I was on the phone with the delivery driver, and the 2 of them were able to come up with a solution so she could get her arrangement. The driver went above and beyond to make sure she got it on her birthday! In addition, the arrangement was exactly what I ordered. I would highly recommend this location.
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August 2023 by A J
Ordered a berry bouquet, added on 8 hazelnut topped banana slices and 8 chocolate apple slices. This was for my new stepmom for Mother's Day. As I live out of state, I ordered online and my dad (who is local) picked it up yesterday. I'm guessing they added banana slices and apple slices to the bouquet?! They were advertised as boxed on the side. I feel like I got jipped out of my 2 add ons or they made the bouquet smaller. This does not look like $86 dollars to me. Regardless, we will not be ordering here next year.
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July 2023 by Athena
BEST customer service! Aneli was so incredibly helpful in placing my order by phone when the website wouldn't allow me to proceed electronically. SO patient and helpful - thank you!
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July 2023 by David M. Pujals
Did not deliver on birthday tho I placed the order 3 days prior. Big price, small arrangement…. Never again !!!
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May 2023 by Sheri Drechsler
We ordered an Edible Arrangement to be delivered out of state. When there was no one home, the delivery person went the extra mile to get the arrangement delivered. They called me and we worked out an arrangement for him to make the delivery to the club house. He even called back to tell me that it had been put in the refrigerator. We so appreciated his great customer service.
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May 2023 by Ashley J
Ordered a berry bouquet, added on 8 hazelnut topped banana slices and 8 chocolate apple slices. This was for new stepmother for Mother's Day. As I love out of state, I ordered online and my dad picked it up yesterday. I'm guessing they added banana slices and apple slices to the bouquet?! They were advertised as boxed on the side. I feel like I got jipped out of my 2 add ons or they made the bouquet smaller. This does not look like $86 dollars to me. Regardless, we will not be ordering here next year.
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May 2023 by Jay
This is a wonderful location. I picked up two fruit boxes last week and the employee was an absolute sweetheart - I wish I got her name!
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May 2023 by Michelle Strom
Delivery service was exceptional in ensuring our Sympathy Fruit Arrangement was delivered to a person.
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April 2023 by G. Jlee
I’ve ordered twice from this location. Each time they have been helpful and delivered as promised. The recipients were very pleased.The first time I ordered was the same morning I needed delivery because the Boynton Beach franchise failed badly.Always call the Delray Beach store directly and order from them.If you call corporate or order online, you will be charged a $10 “processing fee” which Delray Beach does not charge.
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March 2023 by Shaynaz Malleck
The arrangements are absolutely gorgeous. A great alternative to flowers on those special occasions. Tye service also is outstanding.
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February 2023 by Ben Finkel
Some of the personnel are not very friendly. I picked up my edible arrangement in the afternoon on the 30th and drove it down to Miami which took two hours I kept the air conditioning on and then it went into a refrigerator at our hotel. We ate the fruit and it wasn't sweet at all and I'm sure it was fresh but it did not taste fresh
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February 2023 by John Spahr
The flowers were delivered on the day/time expected and were absolutely stunning. I highly recommend
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December 2022 by Tara G.
I placed an order for delivery on May 11th. I gave very specific instructions on how to deliver the product. It wasn't delivered when I checked, I was told the fruit was bad so they would do it the next day. The next day they claimed tried to deliver it at 1:05PM but no one was there. Strange because I was there for PT. I asked for a refund which was $51 was advised it would take 6-8 weeks. When I tried calling all I was rude people on the phone or h/u on. So I finally called Corp in Atlanta spoke several times to a customer service representative explaining the situation he advised again 6-8 weeks for payment. So today I called Connecticut and spoke with a customer service representative. He advised me that the claim was denied by both the store and Corp! I almost fell over, I was in shock. I at no time was informed of this by anyone, from the store or at Corp. The least someone could have done was advise me of the situation. But they haven't. I live on SS now $51 may not be a lot to some people but on SS it is. Plus the way I was lied to by the store never being told they denied my claim due to their error, I think is terrible. Then calling Atlanta explaining everything more than once being told to expect my refund again in 6-8 weeks. Only to find out not only the store denied my claim so did Corp and at no time was I ever informed.
