-
January 2024 by ken G.
The selection of items is unbelievable. HOWEVER, the service help is nonexistent. Try to find something or someone to help , good luck. It seems this Home Depot is ALWAYS out of what I am looking for.
-
January 2024 by Scott S.
Had a delay in my order for flooring and the store could. It tell me when the balance of the product would be in. It jeopardized my losing my contractor to another job which would have left me high and dry on my remodel. Then along came Blake Coller, one of the managers at the location. Without going into detail, he made it all right with me and the flooring and my contractor was able to keep working uninterrupted. Thank you Blake for being so customer oriented and making a bad situation an awesome one.
-
October 2023 by David W.
I was in the store today and was able to find everything I needed. A store employee was helpful pointing me in the right direction. The reason for the one star review was I saw a couple pushing a shopping cart with two dogs sitting in it. The couple didn't appear to be blind nor disabled. The dogs were cleary pets. Apparently the store manger Kevin Lent is unaware of the ADA policy in regards to service animals. Here it is. The following is taken from the ADA website. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. The last line says it all comfort or emotional support do not qualify as service animals under the ADA. Shame on the store manager and the employees for allowing this to happen. I hope the health department takes not of this.
-
September 2023 by Gregory U.
Horrible! It's 115 pm on a Saturday and lines are ridiculously long! No human's running the registers AND less than half of the self checkout lines are working! Management should be written up for failure to provide basic customer service! I had one bag of grass seed but just left it on the sofa machine as the line was too long! I'll go down the street to Ace Hardware! FAILURE I do not recommend this sorry location
-
September 2023 by Salvatore M.
Always have what I need at this Home Depot. Easy to get to with an entrance across from El Clair Ranch Road. The employees are helpful and friendly(most of them) every now and then you run not an employee that's not helpful or nice. But for the most part they are. Prices are reasonable with a large selection. Good place.
-
August 2023 by Cooper C.
This review is for the Home Depot in East Delray Beach, FL at 1400 Waterford Pl. Terrible customer service. Wanted to shop for a refrigerator and saw a floor model on sale, but wanted to ask about the sign that say additional discounts and delivery and warranty and such, typical shopping questions. I flag down an associate and she said she will get someone to help me. A man by the name of Ken showed up and said whatever on the sticker is the price and walked away. I couldn't ask anything he walked away so fast. Took me five minutes to find him then he didn't really want to help me. I talked with another associate and asked to speak with the manager and he said Ken is the manager. So I went back to talk with him and he told me that I didn't ask him any questions, but he walked away so fast that I didn't have a chance. Then he claimed that he had to take a phone call. We spoke for a little bit and he said he had to take a phone call and walked away again. Unbelievable for the rude and bad customer service. I will complain to another manager tomorrow morning but doubt that anything will happen. Home Depot missed a potential sale for a refrigerator, but I guess they're so big they probably wont' miss it. But wanted to let folks know that Home Depots customer service is horrible especially at this store and if I can find similar items elsewhere than they will get my business. Good luck you guys.
-
June 2023 by Steve. B.
You would be better off calling a ghost town if you're trying to reach somebody at this location, for some reason they just don't wanna pick up the phone and if they do, your on hold until the call drops and you can start all over again.
-
May 2023 by Delia R.
They are dog friendly and very helpful. If you can't find an item you can look it up in your phone and it will tell you what isle to find it in. Overall always a great experience for me and my pup.
-
January 2023 by Andrea U.
Such a waste of time, spent :20 here and left empty handed. Herbs were $10 each & asked 3 staff members, they couldn't find what we needed so we left.
-
January 2023 by Tess S.
Definitely don't like this Home Depot. Do a curbside pickup literally at any other location. I checked in, double checked that I checked in, then waited 45 mins before calling to ask what was up. Apparently they didn't get my checkin until I gave my order number. The rep said, oh yea there it is, sorry about that... I'll bring it right out. I waited another 15 mins for the rep to come out who was unable to lift the package, then wandered the parking lot to find someone to help. Total time spent 60+ mins... I'll give 2 starts though for their politeness and thanking me for my patience.
-
January 2023 by Jeff M.
I've been purchasing materials and supplies from Home Depot since 1988 in Philadelphia. So I go back a long time with them. Most of my interactions with the employees there are excellent but as always, and as the saying goes, one rotten apple poisons the whole barrel. This was the case last week. I visited this Home Depot and spent $4700 in half an hour. I had a question a checkout about whether or not it was possible to add the extended warranty after we left the store, for 2 appliances that we did not purchase the warranty for yet. The person I asked would not let me finish my sentence. He kept talking over me and trying to guess what I was going to say. This deteriorated into a verbal altercation when he cursed me and dismissed me. Personally, I think Home Depot should get rid of this person but I'm sure they did not. He seemed like he was going to be violent at any moment. I will consider buying from other suppliers before Home Depot because of the interaction with this imbecile who is not only rude and unprofessional but outright threatening and using profanity directly to my face. I promised to post this photo and this review before I left Home Depot. The manager Matt reached out to me and told me that they had taken care of this within the store. I know that if he is still working there, nothing was taken care of. So it doesn't matter how long you've been working with this company and how much money you drop there, they do not see this type of psychotic behavior as an infraction. And this should go to show everybody that HD values a dangerous, rotten-apple employee over their paying customers. I am posting photos of the violent-acting employee. Try Lowes. Not only did we buy 3 vanities there that HD did not have in stock, but they also did everything in their power to help us and give us their PRO 15% discount.
-
November 2022 by Erin P.
If you're looking to order an appliance. Do not use Home Depot I ordered a very expensive dryer and waited weeks for it to be delivered. The morning of the delivery I receive no calls from the delivery company. I cleared my whole day waiting for this appliance to be delivered. They called my gate and surveillance shows them coming through. I waited and waited and waited and nobody came to my door. I called the customer service line and they were literally no help. They could not give me a new delivery date until they load off the appliance back into the warehouse and then they will give me a call to reschedule. They never gave me a call in the first place to deliver my appliances. You'd be better off going absolutely anywhere else.
-
October 2022 by Ramo O.
This store management and customer service is horrible. Waited for over 45 minutes for someone to assist in lumber, they called for assistance multiple times but no one ever showed up so the other customers waiting and I just left. This is not the first time this happens so I tried to avoid this store.
-
February 2022 by Jourdan D.
Terrible terrible place to buy an appliance! Spent $1300 an ordered an lg side by side. Waited a week for delivery and then marlon from Ralph's trucking, the party that Home Depot subs it's deliveries out to refused to deliver to my second floor Coach house. They drive away at sight of the stairs. Reschedule for a week later and they said the fridge was not on the truck. Lazy ass delivery men refuse to deliver up the stairs one story. Never again. Home Depot cancelled my order and bought same fridge from Rosners. They delivered, climbed up one flight of stairs and got the job done. Home Depot is worst place to buy an appliance from. I'm not the first person to live on second story. Shame on them, they took my money gladly and I waited 3 weeks for my refund. Home Depot sucks
-
February 2022 by Lina R.
How does one rate a "nightmare"?? Minus zero stars ... My "kitchen aid" built in refrigerator broke down. We we're without one for over a month, because of deliveries and specific measurements. After spending days and hours online looking for the specific measurements we found one at Home Depot. The manager of the moment rang two refrigerators by mistake .When we called w questions about delivery we found out we had two refrigerators coming... Two screwed up deliveries later one man came up to my place eyeballed the refrigerator he was supposed to remove and said he wasnt going to remove because it was a subzero which wasn't .He then walked out out and drove off with our refrigerator refusing to leave it even if we wanted to remove the old ones ourselves.. After trying to talk to someone with some sort of authority holding for 30 minutes at a time and being transferred from 12:00 till 6:00 pm with no results!!!!we gave up and went Brands Smart and was successful. How can I rate a place like that! ?....AVOID IT I WISH I DID!