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March 2024 by keith esbin
I always expect the best from Hyatt. This is actually the second time staying in this hotel. They always deliver. I hope to stay again after their renovation this summer. I give them a 99 out of 100. The only mistake was that someone did not refill the shower gel, so I had to use the shampoo.Noteworthy details: Great complimentary breakfast.
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March 2024 by Robin Persily
We really like this hotel. It needs a little refurbishing but there are plans for that to begin soon. The location is fabulous and I would defiantly stay here again the next time I am in the area!
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March 2024 by Erin B.
Our shower/bath, toilet, and sink water are yellow. We called the front office and they said no one else was complaining of this but would send someone up. The maintenance person that came to look said this is normal for Delray and there was nothing they could do. If this was the case, why did they not send someone up to begin with? Is this normal water for Delray Beach? Rooms are about what we expected for the price point but I am now afraid to bathe my small children...
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March 2024 by Katie Van Bavel
Our experience could not have been better. Autumn at the front desk did everything she could to make our stay the best! Her customer service is astounding. The lobby was clean, our room was clean, and the breakfast had many choices. We had no complaints.
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March 2024 by Elusive Lady Rose (Stacey Johansen)
Hotel was ok. Had to wipe down the bathroom in several places as you could see the door handles and such were dirty and not too clean. Both days we were woken up by maids banging on our door well before any check out time even with a sign on the door. The 2nd day we called night before and in the morning for a late check out of 2pm and the maids came banging on the door 2x and were told both times we had late check out. The first time they actually entered our room. The 2 overnight attendants at the front desk were more interested in talking on their personal phones that to be bothered with attending to guests needs but were mostly pleasant when they did finally focus on the job. The evening attendant before the night crew was great and very accommodating though. The location was great and right near a lot of restaurants and most within walking distance. Parking was a bit expensive at the hotel but we only needed it for one night. Overall the hotel itself didn't feel like it was up to Hyatt standards....more like a mid class Super 8. Kinda disappointing but the trip wasn't about the hotel it was just a place to sleep.
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February 2024 by Susan Reinertson
Great location. Super friendly and helpful staff.
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February 2024 by JOJO PAV
Price on Feb 16 2024 was 669$ FOR ONE NIGHT!you guys are OUT OF YOUR DAMN MINDS.669$ per ONE NIGHT!for a comparison, a night at The Charles Hotel, a Rocco Forte Munich. a 5 star PREMIUM HOTEL was "only" 479$.Hell, even The Savoy in London is 667$! but no, in Palm Beach what you get for 669 night is a beaten up room with old furnitures and a stained smelly carpet, and a VERY basic breakfast.Well done people, you really are willing to pay for anything.
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January 2024 by Barbara Manning
The Hotel needs to up their services. Waiting for a beverage at the bar took forever. They should increase their housekeeping staff so used towels are replaced.
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January 2024 by Karen Mansour
Did not stay went for a drink and listen to the music. Perfect! Friends and family have stayed & love it!Walkability: Close to everything.
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January 2024 by Tricia C.
I'm writing this for my friend he stayed there with his daughter and grandchild for 4 days not only were they upgraded to a room overlooking the pool they were granted two free days of free valet parking and of course including a free delicious breakfast he says he says he was treated like family
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January 2024 by Mark LoGiurato
Nice, clean hotel with very good front of house staff. The location is good, and the rooms are large and well-appointed.
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December 2023 by Amy Cusick
I do not recommend this hotel. Couldn't be guaranteed an early check-in for a wedding so we were told we could book the room an extra night to be able to check in early in the morning when our flight landed. Called 2 days ahead of check-in date to confirm that we would NOT be checking in until early the following morning but are paying for the extra night so we can get ready for the wedding in time post-early morning flight. We were told this was fine and a note would be put in our file.Arrived at the hotel in the morning only to be told our entire reservation was canceled and charged a "no-show fee" because we "no-showed" the night prior. Told them about our situation and they said there was no note in our file. The hotel was sold out so they gave our room away. They eventually found one room that was not the size we chose so we took what we could get and were not given a price adjustment per night. They said we would just get early check in and not be charged for night prior. The room was handicap accessible and the entire bathroom floor flooded as soon as the shower turned on. We each slipped several times and almost fell. Had to stand in 1 inch of cold water (which wouldn't drain for several hours each time) just to use the bathroom. Shower curtain was dirty upon arrival. Blackout blinds were broken and wouldn't pull down and naturally our window faced the sun. Asked if we could get a new room at some point during our stay since this wasn't what we had chosen but ourrequest was never accommodated. The water (sinks, toilet, shower) is very yellow throughout the entire hotel and has a nasty taste to it. Upon check out, they again would offer no price adjustments for not giving us the room we paid for. They also charged us for all nights with a no-show fee. After discussing with several people and finally the manager days later, was only given half off the no-show fee in the end (and again, no price adjustment for wrong room given). Only perk to this hotel is its location - close to the lively city area. First and only trip I will ever use Hyatt for.
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December 2023 by Eric Dupee
What a cool place. In the middle of everything. Staff is great too.
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December 2023 by Brigitte Knott
Unfortunately dirty furniture in lobby and rude front desk staff.Location is very goodParking at hotel too expensive but you can park next door for free if entering parking garage before 4 pm.Room / bathroom was clean but couch dirty.Walkability: It is easy few min walk to Atlantic Ave downtown restaurants
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November 2023 by Mindy Esbin
The worst breakfast offered. Hyatt can do better. This was very low budget.
