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September 2023 by Jeff M.
As a former employee of Publix, the whole deli department needs a refresher on the customer service part of training, absolutely rude. The clerk at the counter got my order wrong( which is fine mistakes happen) but then to say something under her breath and In creole (which I speak) "this idiot doesn't know anything " completely uncalled for. This isn't the first time either
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September 2023 by Christopher G.
I had the worst experience today I tried to redeem a raincheck BOGO on dos Equis beer and the manager told me that she could not give me the product for free does she not know what BOGO stans for. Then she told me that rainchecks must be used at the original Publix their website says differently she practically accused me of trying to steal
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August 2022 by Jacob S.
Got the 5 piece chicken wings from the deli. There were only 4 in the box. This Publix sucks and lets me down everytime I visit somehow.
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April 2022 by Michael H.
Pathetic customer service in the deli department. Went around 11:30am today looking for rotisserie chicken. Saw the rotisserie with cooked chickens though there were none packaged for purchase. I was the only customer while there were 6 deli workers behind the counter; not one of them acknowledged me. I asked an employee if the rotisserie chickens were available; she walked to the rotisserie cooker and replied, "Yeah, but the guy who does them is busy. You'll have to come back." Come back? Doubtful. Too many quality stores around with good customer service. Went across the street to The Fresh Market where the staff could not be more accommodating. Oh, and the rotisserie chicken from The Fresh Market is delicious!
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September 2021 by Betsy S.
This supermarket has improved a bit. My last review I only gave it two stars (12/20) because I went there for Hanukah candles and they didn't have any. This time I went here for Yahrzeit candles (to memorialize those that have passed - you light it before Yom Kippur -the holiest day of the year for the Jewish religion) and they had a lot (the other Publix on Hidden Valley in Boca didn't have any). I spoke to the Mgr (Alex) when I checked out to thank him and he said he had seen a lot of people buy them. They had a nice hefty section of items needed for the holiday which was a nice change. So I thank you for that! The store has all of the other items that a Publix would have-meats, ice, flowers, chicken (though not a huge selection) and more. TY
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March 2021 by Alissa D.
I really like this location! It is organized well and they have nice selection of items. The staff are always friendly and they have someone cleaning the carts as you walk in. So far one of my favorite locations of Publix I've come across!
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February 2021 by Eirik C.
The management at Publix needs a total overhaul. The deli department at this location has 1 person working the sandwich and hot food counter at NOON ON A MONDAY. I WAITED 10 minutes while the associate made a sandwich so slow it was almost in reverse. Then she literally walked away for 3-4 min, came back and looked at the lady behind me and said "can I help you?"I could only walked away. You get what you pay for. TERRIBLE.
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January 2021 by Haley C.
This is so far the worst Publix I have been to. It just seems dated. Needs to be redone. Items I buy regularly are often not stocked. Some staff can be helpful but others don't know where items are stocked. Could be better. Still has the basics that you need from a grocery store. Not terrible but compared to other publixs could be better.
