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December 2023 by Shanna Levine
TERRIBLE! I made an online appointment for my father. They did not have record of the appointment upon arrival. They then refused to see him as they were too busy.He is in need of these labs desperately. I appreciate the quality of care Quest shows with their labs in NYC and this was a sad shock. Please staff your locations better. Please hire people that want to do their job!
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November 2023 by Jillian Conti
I have a lot of anxiety around getting blood work. Tori (Tory) made it so quick and painless. She was great! ⭐️
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July 2023 by Martel W.
Came in as a walk in and literally walked out in less than 10 minutes, the staff was amazing and my nurse was super nice to me no clue why they have bad reviews
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May 2023 by Melissa Shoer
I found out when I got to the blood test (1st time) I had to wait for the 26th (1 week later). The tech promised me if I came on or after the 26th I wouldn't need an appointment- she would take me because I waited that day.I didn't believe it would work that way and it didn't. She didn't remember me, then said I had to come on the 26 not after and that I now had to wait in line. I left without my test for the 2nd time. Don't trust promises they give you! Go with an appointment
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May 2023 by Leonardo Gomez
Not deserving one star. I will not describe the frustration of my experience. Suffice to say I reported it to my physician. My lab work was not only incomplete but of doubtful results.Abusive conduct of the sick and elderly by incompetent personnel. That was my experience today.
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April 2023 by Nick Meola
The first time I went there there was no problem cuz there was a girl Alexis that was very helpful. However just going there now. It was a big big disaster. Everyone that works there was rude. Figures Alexis wasn't there. They wouldn't help me with anything. I was a walk in and they couldn't even guarantee me that I could stay for an appointment. They wouldn't even show me how to use the portal to make an appointment. It was nothing but a circus show! There wasn't one person waiting that wasn't totally disgusted with the way they were being treated!
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April 2023 by james pappas
I had the worst medical experience of my life there they need to have their licence revoked.
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March 2023 by Anelys Gomez
Forgetting the fact that they are super rude and go straight to defensive mode even for one simple question, the facility have other bigger operational issues. The screen with live estimated waiting times is out of service. There is no visibility on how many people are in front even when you made an appointment. There is also nobody to ask a question as they do not have a receptionist. They need to fix this to avoid the “bothersome” questions. Then I learnt they book 3 people for the same time slot and use it as an excuse for the long waiting time. That is not my problem that is a planning issue. If you do not have the right number of staff to attend 3 patients in the same time slot then the booking system needs to be adjusted. Where can I send these suggestions other than google reviews?Update: we waited for an hour past her appointment slot and my mom fell on the floor when they finally called her name.hurting her knee. She was too weak from fasting and didn’t realize until she stood up. That is why I was asking for an estimated waiting time so I could decide if she could endure it, but was met with rudeness. Worst Quest Diagnostic location I have ever been to
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March 2023 by bserious83
I took my 10 year old daughter for blood work she was afraid and as soon as we spoke with Alexis the nurse who was going to draw blood she had my daughter laughing and comfortable within a few mins and blood draw was quick and good.
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March 2023 by Marcia Bouressa
What a shame to Quest . This facility is the only one near my house open on Saturday’s to walk in up to 11 am . I was there today at 10 am . The waiting room was empty but there was a sign that they were not taking walk in anymore . I spoke with someone from staff that was rude and said she needs to go home at 11 am . Really ? I am a teacher , so I can only do blood work on Saturdays . I wasted two hours of my day trying unsuccessfully to do a blood work . What a shame .
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January 2023 by Hdtv D.
Poor attitudes m, scheduled appointments are meaningless. A few months ago this location operated nicely, now, just terrible.They take who they want when they want even though you follow their rules with making an appointment, checking in when on-site 10 minutes before and still, total disregard for the schedule and they are nasty about all of it.
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December 2022 by Marty M.
Not worth even 1 star! Rude nurse threw me out of office despite having appointment cause her lunch is more important.
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December 2022 by Ismadonne Dijene
This is a bad location. I've never seen anything like this before in my life. I was trying to scheduled an appointment for my dad. Every time I click on it there's no slots available, so I decided to walk-in with him without an appointment. My dad checked in at 7:36 AM. First of all they never called him. Secondly, they went to lunch, leaving him sitting inside for 30 minutes. Even if someone doesn't have an appointment, they should not go to lunch without talking to the person. If walk-ins are not acceptable, please just have a sign hanging at the door.
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November 2022 by Chuck H.
Horribly ran Lab. They are short staffed, the nurses are rude. They do not treat customers nice. No point of booking an appt here. You will still be forced to wait an hour. No idea how they are in business, unless its cause they dont care as they are in a walmart. The nurses were rude to the senior citzens and you can tell "they dont care". 1 gentleman asked: "i had an appt for 8am, its 8:30am now, when do you think i will be ready? Nurse: Well the longer you continue to talk and hold me up, the longer it will be for you and everyone. Highly recommend anyone seeing this, do not book with them and go to the boynton beach. Its worth the extra 5 min drive.
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November 2022 by Diane Fane
I checked in and then waited 3/4 hour, was told I would be the first Walkin, and whe my time came up they slammed door in my face and told me it was their lunchtime and I would have to wait in Walmart store another 45 minutes. Why didn’t they tell me before?These are the rudest people ever, and the whole Quest system is flawed; it does not work well, especially for older people. Quest owes me a BIG spology