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June 2025 by Michael DuBois
Insanely expensive. Grumpy staff. $25 for a medium size box, $52 to put your item in it and tape it. Unreal..
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March 2025 by Isaac Blake
I’ve been to this store ~5 times since I moved to the area 6 months ago and everyone I’ve ever interacted with is phenomenal. They are smart, quick, friendly, and positive. There are no dumb questions, and it’s clearly a pleasure for them to serve me as a customer. Holly and Naudia are two that I know by name, but others are amazing as well!
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January 2025 by Doug Davis
Employees were extremely patient and very helpful
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January 2025 by Jessica Hartel
Terrible customer service, they were so unfriendly and extremely unprofessional.
They don’t care to move customers quickly and efficiently.
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January 2025 by Karen Martin
I stopped by this UPS location for printing services this evening. Alex was working the counter by himself and there was a heavy flow of customers in & out of the store at the time I was there. I had trouble sharing a document to be printed, but Alex offered his assistance as we tried several ways of getting the document through. In between efforts he waited on other customers with efficiency and was so polite even while he was under the pressure of high traffic. Once my email went through successfully, he assisted with the printing. The machine was experiencing a tech issue that caused imperfect printing. Alex was apologetic and handled the situation very well. I appreciated his efforts and customer service.
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October 2024 by Robyn Del Vecchio
I had the absolute pleasure of working with Alex Parus, the store manager of UPS on S. Federal in Delray Beach, and I must say his customer service was truly first class all the way! From the moment I walked in, Alex made sure I felt welcomed and valued. He was incredibly knowledgeable, efficient, and went above and beyond to ensure all my needs were met. His professionalism, attention to detail, and genuine care for customers are unmatched. If you’re looking for exceptional service, this is the place to go. Thank you, Alex, for making the experience so seamless!
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October 2024 by Linda Scott
Horrible service in this ups store and I’m an excellent customer. The large heavy woman was so rude and was unable to provide adequate customer service!
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July 2024 by Bryce Scanlon
I’ve been shipping stuff my entire life and never have I come across such great customer service. Chris was very helpful, informative, and communicative. When my package was undeliverable(due to myself putting the wrong address), he followed up to ensure the package got to where it needed to go.
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April 2024 by SB Inc
What is the point in having a computer for the public to use? If it’s not turned on and ready to use. I needed to print out my résumé for an interview and I’m not waiting 20 minutes for them to receive my email through the store email and I’m not waiting for them to turn the computer on and get it warmed up. This is ridiculous.
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December 2023 by Jolicia St Louis
They overcharge for packages. I went in to mail a box that was 8x8x4. The store associate told me they have to round up to 9x9x5. I checked UPS’s website and it says “Round to the nearest whole number when taking your measurements. For example, 1 to 1.49 will be considered 1, and 1.5 to 1.99 will be considered 2.” My box was no where near 8.5 inches or 4.5 inches extra in measurements. Smh it’s so sad that people will do whatever just for a few extra dollars.
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October 2023 by Denise Wesselhoft
The manager is very rude
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October 2023 by carly stevens
I have never experienced such honest & genuine customer service; that was refreshingly real and friendly. Had so much fun even in the brief conversations I had with Holly & Naudia. I was mislead about some information regarding shipping and Holly was so kind rather than getting annoyed with me. Which lead me to thank her because poor customer service is on the rise; which in return she thanked me for being such a kind customer; as they get disrespected on a regular basis. Made me feel so comfortable and I will be exclusively going to them.- bull in a China shop
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August 2023 by thomas cirillo
horrible customer service. everyone in the store. starts with the store manager.
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August 2023 by art paredes
Horrible customer service!
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August 2023 by bserious83
Very unprofessional UPS store location
