West Marine is a store with amazing employees who provide absolutely astounding and top-notch customer service. The staff is always helpful, very knowledgeable, and gives solid advice. They offer a more personalized experience, frequently going above and beyond the call of duty. Reviews highlight employees who are fantastic, understanding, and helpful, assisting customers from A to Z with their questions and needs. This includes helping with fishing setups, finding specific marine products, and aiding with urgent repairs, even offering to transfer items overnight. While some items can be expensive, the consensus is that the great service makes it well worth it. Customers highly recommend this store for its fantastic staff and astounding service.
The manager, Ashley, is incredibly impressive with her knowledge. She is incredible and knows boating and boat parts.
April 2025
I called and was answered by Ashley and she was very helpful. Came in to get a fishing set up (as I’m new) and Drew helped me from A-Z with all of my questions and needs. I got the set up of my preferences UNDER my initial budget. Great store with amazing employees.
December 2024
Genuinely just great people that work here. Had a very pleasant experience with the staff.
