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March 2025 by Jason Jernigan
Horrible customer service at the Delray Beach store!! Choose AT&T, T-Mobile, any option other than Xfinity/Comcast!!
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February 2025 by Justin Surman
This store charged us when we didn’t even get what we had looked at. Then, they set up a monthly charge for the service for the item we didn’t get and processed it. Don’t understand how this is possible but they made it happen. We had to wait a half hour to speak to someone as well. Really disappointing. I see they do t have good reviews and now I know why. AVOID THIS LOCATION. You are just a number here. 👎👎
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January 2025 by Mary Hall
Gave me the wrong equipment—so I spent another day waiting for a service call. Then they never credited the equipment. I returned and I had to spend another day on chat getting a credit for it. I mean, there was no thinking.
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January 2025 by Eli Leitman
A 45 minute wait to handle a 2 minute transaction is astronomical. They add everyone to the same waitlist regardless of the transaction being performed.
Operationally they should waitlist customers based on the transaction being performed. The greeter at the door can probably handle majority of customers questions without waitlisting them to see an agent.
One customer waited 35 minutes to just be told they have to call customer care. This store lacks sense of urgency. There was a lady that appeared to be a supervisor that can handle a lot more than what she was doing.
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January 2025 by Rene Stern
Why do you not allow customers to speak to a live agent? Your business does not care about your customers since your phone set up only allows us to chat with robots! Very unprofessional and exhausting. If you can’t let us talk to a live agent then you don’t deserve any of our business! This is a disgrace! Everyone beware!!! They don’t care about you at all and it’s a run around circle!!!! Horrible
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November 2024 by Lawrence Niculescu
This is not about the store, but about the Xfinity service. Since I bought a house in Delray Beach, the bill more than doubled. I measured their speed and I had periods when their speed was 4.83 Mbps download, with a latency of 576 ms. No one to talk to, they have a bot that goes circularly, and hangs up, without the possibility to talk to a real person.
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November 2024 by Heidi Madden
The folks at the store were very helpful. However, at installation I had a terrible time with customer service. There was little instruction on how to get a real person, the AI interface was just terrible. It couldn't answer any of my questions, and when I did get a hold of anybody it took me three appointments to get my service done correctly. I was a Comcast customer in the 1980s and the customer service has not improved at all.
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October 2024 by Don Massa
I went here just to turn in my old box. A new updated box was mailed to me earlier for my new 4k TV. I had to bring this back so I don't get charged for it. No big deal, except their process took forever. I wasn't crowded but I had to wait my turn as only 3 or 4 people ahead of me bought phones, had then set up, Fixed phone issues. I waited over 2 hours then it took maybe 5 minutes for my transaction. One greeter at the desk said he could take my equipment but couldn't give me a recipt. Didn't sound like a good option to me. Any way there should be a quick service process. This is nuts. love my TV programing don't like the bad customer service when you need it.
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October 2024 by Peter Costa
The low rating is not for the store but for xfinity in general was sent to this store by phone customer service only to go there and the employee refer me back to customer service on the phone. Right hand doesn't know what left hand is doing and it's not the first time just a terrible company if you need anything done.
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October 2024 by Ross Glucroft
Suggest you make an appointment first. If you don't you could be in for a long wait.
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August 2024 by Elaine B
I went to this store to cancel a subscription and had the worst experience ever! The rep called Edward was unfriendly and not helpful. He told me he could not help me to cancel and that I had to do it with the remote control of my tv as this was a third party purchase, which was total
misinformation.
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August 2024 by Michelle Liotta
Awful Awful customer service.. No-one speaks English , they give wrong information for tech support and then not responsible for the bad info they give customers. The automated system sucks and they think I will ever give them my cell phone business !!! They are sorrily mistaken... awful internet too for business and home .. at home my service goes out daily... Beware they suck !
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July 2024 by Enzo Pianelli
ATT please finish your fiber installation in Delray. Dealing with Xfinity/Comcast is a royal PITA. I can't stand them. I had ATT fiber before with no issues whatsoever.
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June 2024 by Jeffrey Mandel
Yesterday afternoon I had a great experience at the Xfinity Store in Delray Beach. I received my new cell phone and needed assistance activating the phone as well as transferring my contacts, photos and etc to my New Phone. I waited until my turn and I was very lucky because I wound up with a Great Guy who was Friendly, Helpful, Courteous, Great sense of Humor, Caring and so much more. I'm so sorry that I forgot his name because in all honesty, he is truly an asset to Xfinity and its customers. He went up and beyond to help fully set up my phone, he transferred all my contacts, pictures, apps and did everything in helping me setting up my phone. Thanks to him, I'm so grateful that he helped me bec I'm not tech savvy at all. He even answered questions and concerns I had. We also had a great, friendly conversation as we were waiting for my information to be downloaded to Mt new phone. As I said before, I'm so sorry I don't recall his name but, Xfinity Store in Delray should definitely praise him for his outstanding customer service, friendliness, caring, excellent customer service and going up and beyond in helping me. He always had a smile and great conversation. Thanks again for everything you did for me yesterday afternoon. You truly are an asset to Xfinity and it's customers. I hope if I ever need assistance, you'll be there.
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May 2024 by Fernando Lengua
Super fast service was really impressed on how fast I got in and out, went early in the morning on Saturday so I expected more people but it was empty, location was super clean and well kept
