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September 2023 by Lenny Reid
Recently tried performing a direct deposit of 7 thousand dollars. For some reason fidelity tells me the bank refused the direct deposit. Upon calling the bank they had no record of the refusal. Had fidelity overnight me a paper check. Deposited the check on a friday afternoon wanting to pay a bill before late fees. The bank split the deposit 2 ways for some reason. Holding one check 6 days and the other 8 days. I have been a boa member for 27 years and plead that case to the phone rep. They did not care. My wife and i are moving to fairwinds credit union. 27 years and i cannot access my own money, ridiculous.
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June 2023 by Shawn Brooks
I'm new to the area, and based on past reviews, I feel the bank has heard your voice. Ive been here twice with absolutely no issues. Quick kind service.
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June 2023 by smiley jones
THEY RUSH THE LOAN PROCESS AND THERES A LOT OF MISCOMMUNICATION. LOT OF STIPULATIONS AND UNNECESSARY HOLD UPS. GET WITH A PRIVATE LENDER AS THEY ARE QUICKER AND LESS HEADACHE THAN THIS BANK. ALSO THE LOAN OFFICERS DO NOT COMMUNICATE WELL. THEY WILL HAVE U GOING IN CIRCLES FOR NO REASON. THEY DESERVE ZERO STARS.
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June 2023 by Carmen Jones
Do yourself a favor and pick a better branch. Someone is always screwing with the ATM machines here. Once again I went to make a deposit and was unable to due to maintenance troubleshooting the atm. I dont feel safe here at all.
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April 2023 by Violeta Sanchez
Marita is amazing!! So thankful for her help even when I wasnt there.
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January 2023 by Cat Pips
Wanted to meet a specialist. The manager told me there are people had been waiting for them for two hours. Had to go to a different location.
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November 2022 by Jose a Ortiz
this bank held very humane I want to give my best wishes to everyone in this branch thank you Robert jean artik yomari Especially Mirta and Marisel God bless this bank of america family
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October 2022 by D
There is no longer a drive through service. It is for use of ATM only. Employees are sparse recently, so it takes some time. Unless you have simple business here you may need to make an appointment ahead of time. That is if you can reach them on the phone and not someone in , oh usually maryland or Albany after and hour waiting for someone to answer. And try not to need any help after hours or on the weekend. They roll up the sidewalks it seems after 7pm
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August 2022 by Daily December
I came to close my account but the wonderful service of this All-Star staff almost made me open it again. I first had the pleasure of dealing with Mirta who helped me trouble shoot the difficult situation with fund in the account. Rob was called in to help further and He was calm, patient, and friendly. Had such a wonderful experience I appreciate their quality service. i would recommend this location to anyone that asks.
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April 2022 by Nick Cangemi
This review is specifically for your Relationship Banker/Notary Jean H. I recently had an appointment with Jean to have notarized a simple beneficiary form after the death of my father, where Jean immediately became confused by the form, and told me that she would be unable to notarize it because it was "out of date" or "the wrong form" (or something). I was confused by this because my stepmother and brother were able to have their forms notarized, and they were identical to mine. How could this be? Was it that I was wrong? Were my stepmother, brother, and Merrill Lynch rep (who literally distributes these forms for a living) also all wrong? Jean certainly seemed to think so, and pretty much told me so.Much to my surprise, when I made an appointment at a different BoA branch later that same day, and produced the exact same forms, the notary at their location was able to notarize the form with zero issues or confusion, and even got them faxed over to Merrill for me!So, basically, I just want to say thank you to Jean for wasting my morning and a decent chunk of my afternoon because of her ignorance, and that I hope she gets the continuing training she needs on proper notary protocol, because she clearly missed a day or two at notary camp.
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March 2022 by Nick Dacosta
Worst bank ever they try to hold on to your money if you have a small stay far away from bank of America they will hold on to your money like it's there's.
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March 2022 by Lynne D.
If I could give this place zero stars I would. I am on my mothers account because she's 83 years old and I do all her finances and banking for her. They sent me a new card because mine expired and she accidentally threw it away. I came to get a new debit card and I've been here for an hour and a half. They need to simplify things. Any one of the tellers should be able to order me a new card. One of the lobby assistance tried to help me do it online but for some reason it wouldn't work just like when I tried at home using the app. There are 4 account specialists and 3 tellers. In an hour and a half the account specialist have only called one other customer to assist. Like I said they really need to simplify things because each of their specialist taking two hours with one customer is not streamlining any processes. None of them are here for a mortgage.
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January 2022 by denise donnelly
There is no longer a drive through service. It is for use of ATM only. Employees are sparse recently, so it takes some time. Unless you have simple business here you may need to make an appointment ahead of time. That is if you can reach them on the phone and not someone in , oh usually maryland or Albany after and hour waiting for someone to answer. And try not to need any help after hours or on the weekend. They roll up the sidewalks it seems after 7pm
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September 2021 by Laura Dunn
Employees don't adhere to covid safety guidelines like the six foot rule. Visit at your own risk
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September 2021 by Will Power
Advertise drive thru open which its note boards in windows. Canceled my appointment day after I made one then bank closed because of covid19 no notification on door or google terrible service and management everyone talking days off for covid all the time
