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November 2023 by Tobin G.
Be aware that if you buy something during a promotion, you don't get your 5% discount for using your Lowe's card!!!! I made a several hundred dollar purchase of some tool storage at Lowe's because there was a promotion going on for additional savings. I checked out and used my Lowe's card for the 5% off as I always do, because the purchase was over $350, the register asked me if I'd like 5% off or 12mo no interest, I chose 5%. when looking at the receipt, I did not receive the 5%. I asked the cashier and they very nonchalantly told me that you don't get the 5% from the card if there is another promotion. If this is the case, then it shouldn't have asked me which I wanted, I would have chose the no interest since I wasn't getting the 5%! the staff was completely unsympathetic and unhelpful! Very frustrating.
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June 2023 by A L.
Lowes curbside on Howland in Deltona, FL is an absolute joke. After checking-in to curbside on the app and parking, we waited 20 minutes and then called because no one came out with our order. "Ooh, uh, someone was supposed to helping you because I am busy. I'll get someone." was the response we got on the phone. 10 minutes later, still no service. We walked in, again trying to get help. Customer Service was "too busy" with one worker seeming walking around in a daze and the other two whispering to each other. We ended up leaving after waiting 30 total minutes for no curbside service.Received a call finally from Lowe's 10 minutes after leaving, asking if we were there for curbside service. I told her "no because we left after 30 minutes of waiting and will be cancelling the order". Lowe's response was "ok" and the agent hung up.We went across the street to Lowe's competition, told the cashier what we needed, were loaded up and paid in less than 15 minutes. And, saved $15!I should have known better. Never again.
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March 2023 by Sherlyn S.
Flooring department great customer service specially Karlos he always there when you need him and helpful.
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December 2022 by Wendy P.
They just lost out on a ton of business New to the area need stuff for new house,however can't get one associate to come assist us even after many calls for help.Too bad the manager doesn't read these posts or he would be hiring new employees .Never againI'll go to Home Depot!( at least you're prepared for no help there!)
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November 2021 by Robert W.
Needed a hot water heater. Was going to get a new instant hot system. Asked associate for a referral to have it installed. Guy calls and quotes me $3600 not including WH. I said it's 3 wires and two pipes. He gave me a song and dance about new dedicated electrical box, blah blah blah.... I said it already has a dedicated box. Anyway did NOT hire him. Also noticed his phone number was fro n out of state. So he was probably a middle man subcontracting the job out. Lowes needs to do better with their installers. I ended up replacing what had already been there. 3 wires 2 pipes. Easy.
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October 2021 by Don S.
To big for your own good !!! Wish I could give less than one star. Ordered a washing machine on the 1st. Set delivery for the 5th between 8 and noon. 11:30 rolls around no show, or call from Lowe's. So we call and they scramble to find any information on the order. Long story short they screwed the customer good and best they can do is say let's try again tomorrow. Another reason to buy from the smaller company's.
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January 2019 by Pam Godin
Everyone is very knowledgeable and helpful