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January 2024 by Jennifer Tools and George Famulette
Man yall I have chronic issues and have to get blood tests every three months for 4 years and I have anxiety lol. This one woman there is very nice. I’ll try to ask her name next time. I always am too nervous to remember lol. Update her name is Alexis. Very nice.
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September 2023 by Belinda M.
this place deserve no STARS!!! Had an appointment, checked in at kiosk, it asked if I was going to wait inside or outside I chose outside because the place was packed...I get called from a customer waiting inside I thank her and go in, the Technician says oh, if you're outside, we're not go out there to call you. I said on your kiosk it gave me the option so you should go out and call me. If you're not going to go out there then don't give me the option on the Kiosk I followed your directions. So we're off to a bad start already. She then proceeded to look at my arms so she didn't even find one, and she just stuck me not once, but twice one in each arm. She started fishing for a vein which is when they move the needle around inside your arm in hopes they hook a vein, I told her to stop fishing. She says im not we frown upon that here I said but you are fishing STOP! She took me to a different lady for her to try n she wasn't any better a third lady comes tries and again nothing I HAD TO SAY just take it from my hand already with a butterfly needle as there was obviously a vein showing and of course success... this was my first time coming here and last!!! They don't know what they're doing and I would not recommend this location because they don't know how to do their job!!! The only way they'll find your vein. If it's already bulging, They SUCK!!
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April 2023 by Colleen Selock
Made a 6:50 appointment, they couldn’t find my request in their computer. I had my husband send me hard copy via phone and I e mailed them. They got one page successfully so I sent the other again twice!! I had been to this facility several times before and they should have had my history. They were polite, but definitely not helpful. PS my Dr office confirmed they sent it. They wanted me to wait back in waiting room which I refused to do. So sick of establishments not helping at all. Left and went somewhere else. Done in 10 minutes. I’ll never go there again.
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April 2023 by Elizabeth Benbow
So they updated the entire office space and it looks pretty nice inside. It's a lot cleaner and lot more offices. Basically a lot more welcoming to patients. All new nurses which only dealt with two of them and the first one I had was the absolute worst. She was rushing through my blood work which I don't have good veins as it is and I let her know that, well she did not care. She rushed through my blood work and blew two of the only good veins I had that nobody else had ever had a problem hitting before. So then when she got mad she passed me to another nurse and this lady got me in one stick. The second lady was an absolute angel. If I go back to that location she WILL be the only one I will see otherwise I will cancel my appointment on the spot and go somewhere else. I've never In 31 years had somebody rush trying to stick somebody with a needle and then act with an attitude about it because she couldn't hit my vein. Like lady didn't you just blow my veins, shouldn't I be the one that's mad? Basically out of this visit I give it negative two stars out of 5.
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February 2023 by Jr Santiago
They Are The Best Very Friendly person's And They Now Their Job
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January 2023 by emma castelli
I had an appointment scheduled, I was taken back quickly which I am happy about but there was several people ahead of me that were there waiting even after I left. I’m 8 months pregnant and I was stabbed multiple times in both arms aggressively. She missed the veins every time and kept pulling the needle in and around my skin. I left with bruises all over and I almost passed out and fell over pale white after being mutilated like that. She never once asked if I was okay and I clearly wasn’t but I didn’t want to have to come back and do this twice. Please avoid this one please . Worst experience ever getting blood drawn.
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December 2022 by Sonjia Kihlmire
Absolutely can not understand what happens to your blood work when it was done two weeks ago and Dr office never received it???The Quest on Elkcam Blvd. in Deltona Fl, does not answer the phone.. how are you able to check what is going on?? VERY POOR customer service
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October 2022 by Janithza PQ
First time in this office. Only had a minor problem which put me behind schedule due a “missing order” that was there all the time. Turns out my name was messed up in the order and Japsi very politely helped and figured out what the issue was. She also drew my blood and has good hands. Between her and Alex they made my day brighter as they are both very cheerful.
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August 2022 by Bonnie Green
No waiting if you make an appointment. Very professional and pleasant.
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July 2022 by Edwin Neville
Wife went there today and encountered a rude front desk woman. My wife forgot her mask and was given one along with an entire speech on covid and keeping safe from an obvious covid fearing liberal. Nobody cares if you are terrified of Covid, just give the patient the mask and move on. An older lady shortly enters who also forgot her mask because we live in a Free State like Florida thank you Jesus, and receptionist was rude to the elderly woman when she asked for a mask .
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July 2022 by Mercedes Medina
Location says that they take walk-ins but they don't actually take walk-ins. When I asked about it, the woman was very rude and condescending. Not a pleasant experience.
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June 2022 by Kristie Powell
The lady who drew my blood was pleasant until I inquired about the test being drawn. I ask if I could call my Dr because I was expecting a few more test and she became a Karen. Then when she did finally stick me , I had a sharp, burning pain shoot down my arm and a yelled OMG that hurts. She did try to adjust the needle but the pain was intense so she withdrew the needle then like it was my fault said well I guess will have to try the other arm. We did manage to get the blood drawn but both my arms were Very bruised and I m still having pain in the first one . Not Happy with them at all and will not go back if I can find another place to have blood drawn.
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June 2022 by Jon Lynch
Don’t bother coming here. Long wait, rude staff. Go to the one on providence, much better.
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March 2022 by James Schneider
I have usually never had any major issues at the Quest locations in this area. I picked Deltona this last time because they were the only location that could accommodate my schedule.The staff was very friendly and patient with how busy it was, so that was a plus. I'm giving this location three stars because I had to be jabbed twice, and both times were far more painful than any time I've had blood drawn in the past 32 years as a type 1 diabetic. My arm has been in pain since Friday morning of 3/11/22, more so than something I'd feel from a flu shot.I'm not sure if it was just a rough day for staff, but please work on being more gentle with drawing blood. Seriously feels like my vein is messed up.
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January 2022 by Bridget Hall
This is more of a note so someone else doesn't make my mistake. My doctor sent me my blood work order using her online portal. She made it sound like I would just need to give them the codes. When I got there The woman who should have taken my blood said I had to fax it to them? She didn't really explain much. She just marched me out of the room. Maybe I should have had it printed? Honestly I wish she would have helped me in any way or spoken to me at all, I mean I was supposed to be getting my blood drawn, what else was she doing? She's probably overworked because the company is under staffing, not because people don't want to work but because these companies know they can overwork one or two people instead of hiring more. This is an example of why the medical industry is broken in this country. No transparency, overworked and understaffed.
