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March 2024 by Chelsea R.
got called disgusting by workers for looking at the shirts and other souvenirs. me and my friends folded and put everything we looked at back in their place. have never been treated like that anywhere in my life.
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February 2024 by Stephanie A.
We went back in Aug of 2023, we stopped fort shirts and magnets as this was the first big family vacation we have taken and wanted momentos. The store is huge. There is a ton of stuff to look at, not great quality, a shirt we got my toddler after 1 cold wash the design is now falling off the shirt. The staff is incredibly rude. The outside says spend over $x you get a free gift. We had to go back in and ask about the free item as the cashiers never even tried to offer the item. Then said that "we were luckily we asked bc they only had 2 free items left." It was a cheap $1.99 mug Wish we would have found a different shop, but there are 3 others exactly like this one and owned by the same company so I'm not sure anything would have been different. Shop at your own discretion.
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October 2023 by Leah Bowman
Spend your money elsewhere. The staff here are rude, impatient and flat out unkind. Souvenirs are overpriced, sale signs are misleading and then the staff are crude when you ask them a question about the price. I brought a group of adults with disabilities down for vacation and was disappointed with the interactions from the employees there. We tried to exchange a fragile item that had a chipped piece that was noticed after the fact and they were not willing to let us exchange. Shop anywhere but any of these locations.
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October 2023 by Marisa G.
Overcrowded with items and so many folding tables you can't walk through the store without having to turn around.
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July 2023 by Martiann Gavin
Customer service is awful! My daughter bought a long sleeve top. Washed it the same night and the font is peeling off. The manager even with the receipt and tag said no returns or exchanges. Awful product! Sad my young daughter was so excited to buy a shirt then have it turn out to be garbage.
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July 2023 by Jody Foster
Very rude floor worker complaining about having to refold tee shirts when a customer opens them up to look at them to see what it looks like. She was a middle aged woman with short hair with graying hair. I said something to the cashier about her and all the cashier said is sorry. There all about the money and nothing more. We have always gone to alvin's every time we go to Florida but We won't go back there again.
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July 2023 by NORA CELAYA
You all be careful shopping at alvins we went to two different locations thinking the other one was going to be better but it was worstThey do not let u see what they are charging then they come out with excuses of why they buy 3 t shirts don’t apply because of the $5 coupon you present that does not make any sense gave 30 cash they thought we had forgotten tried to charge me without reducing the 30; and customer sucks they speak different language I have been coming to Florida for over 30 years for vacation and shop at Alvins this was the worst. Be careful and check your receipts
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July 2023 by Andrea Allen
Positive- everything you need for the beach (bogie boards, beach chairs, hats, swim shirts, etc).Negative- store is packed, very overwhelming and unorganized. Inexpensive and not much style.
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July 2023 by Brooke Vaughan
If I could give 0 stars I would. Rude workers. I was looking through shirts, i was stared down the entire time until I felt uncomfortable. I did buy 4 shirts, but it clearly wasn't about making money, but keeping the shirts folded. ?
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July 2023 by Eduardo Cruz
The reviews are real. The jamaicans running this location are super rude and have no customer service skills. Please replace them with people that want to work. Race has nothing to do with it but these people were all rude and were talking in their native tongue about us going through the shirts.
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June 2023 by J C
Loved getting our souvenirs here! They had so much to choose from. Friendly people and many choices. It was a bit crowded with stuff, however! They did take Apple Pay and Samsung Pay, though! Had some sales going on, too, which is always a good thing for bargain shoppers.
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June 2023 by Anna N.
rude workers. no respect for their customers. literally cursing at us under her breath. they told us that the tote bags were 4 for 10 and than changed their minds and took forever to give us back our money. also when we stood in line where the worker told us to one of the other lady's started getting frustrated with us for no reason!! 100% would not recommend this place!! beach zone across the street was so much better. better deals! better customer service! overall i hate this place!!!!!!! rude as hell is the only word i have for them. i would give this place a 0 if i could
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June 2023 by Danielle E.
The black woman at the register was the rudest See You Next Tuesday, with zero customer service skills, and an attitude like she owned the world and couldn't be bothered to answer a simple question without giving an eye roll... The whole store is an unorganized mess with overpriced crap... they stay in business because they have a steady supply of tourists that forget to pack things and come in not knowing how overpriced crap is, I mean $80 for a pair of sandals?? Smdh. It's too late for my money, but hopefully this review will help steer a few customers anywhere else but here.
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June 2023 by Tanner H.
Workers extremely rude. Disrespectful and trashy find another surf shop. The lights make you think it's a good one to find fun beach items but really it's just dirty and junky, nothing of quality. Not even a spiderman towel. Change of staff would be nice (especially the sweeper)
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June 2023 by Kyle D
Employees are incredibly rude to customers. My wife was treated very poorly by an employee that was irritated that she was looking through shirts for her size. I witnessed it from a few feet away while I was browsing another area. Later on during the same visit, the same two employees became irritated at me for looking at shirts (I don’t know why. If I had been rummaging through them and making a mess that’d be one thing, but I was simply standing there looking. They started insulting me in Spanish, thinking that I couldn’t speak it. After we decided to leave, I went and spoke to them about how rude the two of them had been and they denied it. When I pressed the issue, they resumed their original rude and insulting attitude. Absolutely no excuse for this behavior, especially towards my wife!!!
