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December 2023 by Chadwick Markham
Huge store and selection. Friendly and very helpful staff.
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October 2023 by BeautifulSoul
The staff was helpful & I found what I needed.
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July 2023 by Google user
DO NOT BUY HERE… by far the least group of un-trained with zero sense of customer service American eagle store employees that I have ever dealt with in my life. The pricing and signage are “accidentally posted in the wrong place” ????? The cashier did not know the answers to some of the most basic questions that I had when I came to cash out my “were to be purchases” . She ran to get the first and closest “Supervisor/Manager/the worst and rudest employee of the month!!!!!” Who pulled excuses left and right just to cover her horrible and most annoying - unapologetic attitude. I hope management see this review and actually train those employees on a class of “how to talk and deal with a client”. Employees now days truly believe that if we as customers buy or don’t buy from their business will not have impact on them eventually !! Which is the dumbest possible way of thinking. Stores do go out of business from non-trained employees.
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June 2023 by Hayder Taha
DO NOT BUY HERE…by far the least group of un-trained with zero sense of customer service American eagle store employees that I have ever dealt with in my life.The pricing and signage are “accidentally posted in the wrong place” ?????The cashier did not know the answers to some of the most basic questions that I had when I came to cash out my “were to be purchases” .She ran to get the first and closest “Supervisor/Manager/the worst and rudest employee of the month!!!!!” Who pulled excuses left and right just to cover her horrible and most annoying - unapologetic attitude.I hope management see this review and actually train those employees on a class of “how to talk and deal with a client”.Employees now days truly believe that if we as customers buy or don’t buy from their business will not have impact on them eventually !! Which is the dumbest possible way of thinking.Stores do go out of business from non-trained employees.
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May 2023 by Kristen K
If I could rate it less I would. This store was always my favorite to go into and I even worked for them years ago but the customer service has gone out the door literally. I’m currently a manager for another retailer in the outlets where we all close at 8 on Saturdays. So naturally I go into American Eagle a couple minutes after 7 to be yelled at by the girl at the door as soon as I walk in “we are closed!” it startled me and was just so rude. Will always love the products here but will probably order online or go to Destin commons location.Update: went back today to the outlet location since I work right there, had to do my return. No one was friendly or welcoming. The girl doing my return had no personality, she then tried to give me part store credit and put the rest on my card when I paid for all of it using my card just a few days ago. She had to call the manager over and she was even more rude. Go to the commons location bc they will help and are friendly n nice!
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May 2023 by Carmen Restituyo
Store is fine but the service here is non existent.
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January 2023 by Aldo Quiroz
Very good prices
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December 2022 by Frederick H.
Only two registers open, 40 people in line and they have eight people on the floor folding.
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November 2022 by Carole Tea
Employees extremely helpful, store was very clean and well lit.
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October 2022 by faye
Staff very rude and unfriendly, ladies behind cash stand were talking down on a fellow employee that was asking for assistance. I try my best not to complain but I was blown away by how unfriendly these women were.
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September 2022 by HayleeAnn M.
PLEASE READ THIS REVIEW AND HAVE ZERO EXPECTATIONS! After coming In to look for some nice work pants (which I did), I checked out with one girl who was ok (she wasn't to rude/un-enthusiastic) I walked around with my purchased clothes waiting for my sister to be done in the store. While walking with her, I found another pair of pants and I went up to purchase them. The girl who helped me this time was just plain out rude. She didn't make eye contact, didn't greet me, or even really talk to me. The only time she would talk to me was when I had to insert my card, and when she would talk she would talk in a low voice and I had to make her repeat herself as I am hard at hearing. Overall don't visit this AE if your looking for any kind of costumer service!
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July 2022 by Damion the Protogen
T-shirts too expensive there. I found a nice nautical flag shirt but it was too overpriced.
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June 2022 by ian olafson
Love the clothes
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November 2021 by Khashayar Shirvan
Not a great selection of sizes.
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October 2021 by Randy Gammel
Didnt have much. But with the tes weve had its probably not their fault. I Totaly understand
