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September 2023 by Garrett Brown
15 minutes prior to my scheduled appointment I was told they double booked. Their solution was to reschedule me two weeks from now. I already took the day off to have my vehicle inspected and drove 45 minutes. Terrible experience. Call ahead to schedule otherwise it’s a coin flip whether you’ll actually be seen when you schedule.
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July 2023 by Randy Parrish
We were traveling, and these folks saved us from an extremely inconvenient situation with our car. Lance and Trish could not have been more friendly and accommodating to someone who didn't know the area. They collaborated with our hometown mechanic and took care of our problem in about 15 minutes, taking us ahead of other jobs due to our traveling. We were very grateful. Also, the garage and pemises were extremely neat and clean with a very professional staff.
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April 2023 by White Family
Outstanding customer service, communication & quality of repair. 100% recommend.Service: Body & Trim
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September 2022 by Kevin Hudspeth
Needed a windshield patch while on vacation in Destin. Safelite was 2 weeks booked. Gerber same day service, no waiting. Highly Recommend!
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August 2022 by rodney mcleod
Very polite and timely thus far. They’re extremely back logged because they’re good at what they do. I’ll include pictures once the work is finished, but they communicate perfectly and I’m excited to see the finished product.
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May 2022 by Brittany Sigler
Did an amazing job with the repair and Trish was so great with the scheduling. Lance kept me updated on the repair and very quick turnaround. Highly recommend.Services: Brakes
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November 2021 by Deseray Austin
I’m glad I made the right decision to take my car to Gerber Collision & Glass in Destin. My car repairs were finished in a timely manner. I got daily updates via text and a minimum of two phone calls weekly from Bobby. Anytime I would call to speak to Trish, she was always so helpful and kind. I honestly thought this process was going to be a big headache but that was NOT the case with Gerber Collision & Glass. Thank you Gerber team for all your hard work and attentiveness! 5 stars!! ?Services: Body & Trim
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October 2021 by Leah Brandt
Paul was absolutely amazing. I live out of state and he was so helpful during the whole process. He made the whole process stress free on me. He made sure to keep me updated on everything that was going on and answered any questions I had. He is an amazing asset to the company. 10/10 recommend!
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October 2021 by Jimmy Climer
I called Friday 9/17/21 and spoke to Bobby about replacing the busted sun roof glass on my sister-in-law’s Infiniti QX70. He informed me that they didn’t do that type of glass repair but that he would cover the opening with collision wrap. When my sister-in-law arrived in Destin (from Tennessee) at 3:30 Friday afternoon, she went to Gerber Collision & Glass, Bobby and his staff covered the sun roof opening for her. I just wanted to thank Bobby and his staff for making the temporary repair.
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September 2021 by Ryan
Scheduled a month in advance for some light damages to be repaired. Called today to confirm my appointment and was told they could not repair my vehicle. In a months time no one from the shop contacted me to let me know they couldn’t perform the repair. If they had called me I would have found another repair shop in the last month. I scheduled my repair a month in advance to have the repair done over spring break so that only having one car wouldn’t affect my family as much. Thanks for nothing Gerber, avoid this unprofessional shop.
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September 2021 by Clinton Wood
They did a great job repairing my car, got car back earlier than expected. There were some communication problems.
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June 2021 by Nikki Brown
Be really careful with this company, I dropped my car off at the Pensacola location and when I got my car back all the change was out of my car, mr school books were thrown in the trunk like they didn’t care, and for some reason all my pens for school are gone. I called them because I am missing a set of lock box keys that I hide under my car seat and I told him I didn’t care about the other stuff I just need the keys that they are important and the man laughed at me and hung up on me. I could care less about all the change they took but the keys are very important and for him to laugh while I’m hysterically crying begging to find the keys was awful. I didn’t even want them to touch the inside of my car and they did whatever they wanted.
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April 2021 by Nick Mara
Saved my wife and I a ton of headache we are from Ohio on vacation and they were able to help us remove a splash guard that had disconnected and was dragging on the ground so that we could get back home safely. Even though they were extremely busy they didn't ask for us to pay them to remove it. It speaks volumes to do quality work, which I am sure they do, but it speaks louder that a company would be willing to take on a hassel with no benefit to themselves for no other reason than just being good poeple. Thank you all so so much!
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March 2021 by Ryan S
Scheduled a month in advance for some light damages to be repaired. Called today to confirm my appointment and was told they could not repair my vehicle. In a months time no one from the shop contacted me to let me know they couldn’t perform the repair. If they had called me I would have found another repair shop in the last month. I scheduled my repair a month in advance to have the repair done over spring break so that only having one car wouldn’t affect my family as much. Thanks for nothing Gerber, avoid this unprofessional shop.
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February 2021 by Larry Heckman
super service, Shawn was great. Got to us in record time.
