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September 2023 by Isxaw Balugaw
Your associate at Destin commons has no customer service etiquette. She spoke to us as if she wanted us to leave the store and did not bother to ask us if we needed help. While we smiled at her, she gave us the stink eye and told us “you ladies can’t try the shoes from the shelves you need to request for a size from the back”, but when other African Americans were “trying” on the shoes from the shelves, she did not tell them what she told us. She did not even help us even after asking her for a size, she did not even try to check on the computer but said “you cant fit that you need to go to the kids side” but the person I was with uses mens size 7 to 8. She made us feel like she did not want us there and wanted us out. We are not sure if it’s because we were asians, but she had zero respect. The other associate tried to help, but the other associate behind the counter did nothing but stare us down and told us we wont fit nothing there, just like telling us we need to leave.
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September 2023 by DJ H
Viel wat tegen kwa keuze
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July 2023 by Bryan Scott
Went in to buy some shoes, could not get any of the staff to help me. A couple of customers in there looking around and 2 to 3 people working there and the staff would not even acknowledge me, was there for about 10 minutes then just walked out.
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May 2023 by Aqua 900k
The employees in there are very friendly, helpful and always graceful with their attitude to get you exactly what you need
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April 2023 by Michael Barthelemy
Horrible experience with this store and staff. Sold defective shoes from the Nike factory. My son wore them for 20 mins when they started hurting his heel. We realized they were sewn wrong causing material to push into his foot from the inside of the shoe. Store manager refused to take them back because they were worn and could not be resold. I explained that they are defective from the factory and they should not be resold! To which she responded “I’m sorry, I cannot help you”. She told us to “take it up with Nike” or to call the 1800 customer service number. Foot locker customer service said this had to be returned at a store since it was not an online order. They suggested we drive to another store and “try” to return them there. Destin commons store staff was rude, disrespectful, and completely unhelpful. Finally got in touch with someone from customer service via a live chat and they are helping resolve the issue. I should have known when we were the only customer and were not greeted, had to walk a shoe back to someone, and ask for a size to try on that I should have shopped elsewhere. This was the most insane thing I have ever experienced.
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December 2022 by Jerry CHANEY
We were searching for grandkids and found what we needed. Very good selection and associates were helpful.
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November 2022 by mariel boston
This business does not answer their phone. Bas customer service.
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August 2021 by Micheal Plouffe (Mike)
Good quality and helpful staff
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June 2021 by Lindsey Davis
Very nice and awesome customer service from the footlocker team they were all so nice and helpful
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June 2021 by angela murphy
Got here at 11am and the place was not an unhappy customer
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June 2021 by Joan Winchester
Just another cookie cutter shoe store
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June 2021 by Perro
The employees are chill but they barely have any good sneakers here. Even the sneakers that they do have are super overpriced. Lots of empty shelves and barely any shoes at all. But this is Destin FL, so I wouldn't expect them to have as many shoes as the other Footlockers.
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May 2021 by Gerrah V O
Easy to get to, but had some issues with a few staff members. Only 1 employee there made up the lack of proper customer service there.
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May 2021 by Zack W
Hardly any sort of decent selection. Walked around and was in and out in under 5 minutes
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May 2021 by chad f.
my daughter was shopping in this store on 5/1/21 and an employee, unbeknownst to her, was video taping her and the shoes she was wearing. The employee was using derogatory language directed at her and what she was wearing. This employee, of Foot Locker, then posted the diatribe on social media. We will be calling corporate to say the least. Take your business elsewhere.
