-
November 2023 by Bill and Kim Jackson
Purchased a watch from fossil outlet store in Destin one year ago and when I got home to Canada, the watch started to lose time.Today I stopped in with receipts hoping to have it repaired.Their customer service was awesome as they replace the watch.Made me a customer for life.Thank you for great customer service.
-
November 2023 by The Bounce
I didn’t put in my coupon code (PCRYNZZN**) and immediately after I contacted customer service. No cancellations, returns, modifications, partial refunds, larger discount code for a second person. I talked to (Jose) are you kidding me? The reasons seemed lazy and uncaring. I paid with Apple Pay and checked out in seconds. There should be better customer help…
-
August 2023 by Jennifer Tan
Just bought a bag there. Loved the service!
-
June 2023 by Nicole Thompson
The blonde guy in fossil was absolutely a life saver!!!! I wish I knew his name. He is great! Thank you for helping me, I appreciate it so much. I literally can not thank you enough. Give this man a raise!!
-
March 2023 by T H
Very friendly salesman and found a nice wallet on clearance sale...had many options to choose from.
-
January 2023 by KuatofKuat
Help was great. Purchased Fossil Gen 6 watch. Enjoying it! Help took out band links to fit watch to wrist. Outstanding!
-
November 2022 by Thomas Short
Loved this place havent been to one in years and they have great prices
-
September 2022 by Ja'Nyla
The store was very organized and easy to walk through. The staff were so amazing!! The gentleman helped us resize a Fossil watch that we ordered online and brought in the store. I wish there was a closer location (we had to make a two hour drive to get there). The watches we purchased look amazing!
-
August 2022 by Tammy Kearce
I love Fossil! Great products and helpful staff :)
-
August 2022 by CookieMonsta “Neenae82” Joseph
Every time I see a Fossil store I just have to stop and go in. I just love Fossil. The sales associate was very knowledgeable, helpful and kind. He took my links out, set my time and made sure I knew everything about my new watch. Thaaaaaanks!
-
July 2022 by Edward Mitchell
Very helpful and friendly staff, they were surprisingly helpful when picking out the best watch for me. I love a lot of their designs and will be back to shop for more watches in the future!!
-
May 2022 by Tamara Danielle
I went to the fossil store today looking for a specific watch that I had seen online. I was So happy that a young lady by the name of Shelby took over from another another lady that was helping me. The older lady tried to force me to purchase a watch she had picked out. When I asked her if the watch that I had wanted could be engraved she said very sternly, "yeah after you but it". She she should have said of course, but I our policy requires purchase before engraving. Then when she handed me the script to choose from she told me that I could only choose from the last two because the others don't show up...welll then they shouldn't be optional. Then after writing out what I wanted, she said make it as few words as possible. I already knew what I wanted on the watch and the writing that I wanted and showed her a picture from the fossil website. Shelby saw my expression and could tell that I wasn't happy and told the older lady that she could finish helping me. I was pleased with Shelly's service. She was professional and knowledgeable and even suggested a wallet. Which I purchased. Employees that work retail with a pleasant demeanor will help store sales significantly more than having employees with no tact and poor customer service.
-
May 2022 by Mark Irizarry
Not a super big selection of stuff and the 2 employees seem more annoyed about us being there more than anything. Ask a few questions but dint seem very interested in helping. Like I said annoyed that we where there. We just left and told the rest of the guys not to bother even going in the store. Good customer service goes a long way. You don't like your job. Quit ?
-
May 2022 by JOSHUA PAUL MANNING
I helped my wife exchange a watch she bought lately. A young lady named Shelby helped me. She was very friendly and helpful. I recommend this store to y’all!
-
May 2022 by Jialan Manning
I love this store! The staff are super friendly and helpful. The store always looks organized and clean. Will definitely go back!