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December 2023 by Andrew S.
Britney at this store was AWESOME! Great attitude, amazing customer service, and all around excellent person! She definitely cares about her job and her store.
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December 2023 by Howard Collins
Brittany was a great salesperson, she personalized my purchases with colored stitching of my choice. I also was able to catch the 50% sale. She was very instrumental in my purchase choices. I think she’s a jewel of a salesperson.
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November 2023 by Chris Ware
This is the worst lids you will ever go in especially with the manager they had in the store she was one of the rudest people you will ever meet my son had a bottle of water in his hand and she proceeded to get smart with him in front of all the customers in the store instead of just coming up and telling us guys we can’t allow you to have drinks in the store but she insisted on making a scene bad thing is we were going to spend money in the store oh well your loss not ours and to the corporate franchise you might want to check in on this store because I would say this isn’t the first time this has happened just fyi
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October 2023 by Liliya
Quality store with a wonderful customer service. Jake makes every custom order perfect. Thanks a lot!
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August 2023 by Julia King
Good selection. We bought a really nice one. The best place to buy hats.
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August 2023 by E B
This place should absolutely be shut down. I came here years ago and they charged me the CANADA price for a Nike hat. What a scam. Hope they get audited.
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June 2023 by Ola Swan
Jacob is awesome, amazing, soooooo helpful, and friendly! He was so patient with my son when trying to look for a specific hat size and even bent a hat for him from another store! Thanks for a great experience!
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June 2023 by Matthew Oaks
The store rep we had was amazing. She treated my kid great! Was very helpful. Did embroidery for us. Just so nice. My sons Celtics hat looks great!
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June 2023 by Anthony Reeves II
Brittany was amazing, great customer service. Amazing energy. Laughed the whole time I was there. Will return
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April 2023 by Light Warrior
They open pretty late, my only complaint.
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September 2022 by Jessica Sanders
Had every intention to buy a new Vols hat and more with embroidery (specialty thread on all). Was never greeted, never asked if I needed any help, and was completely ignored. I will not be coming back to this location anymore. I was very disappointed with the experience. The store manager was on his phone constantly wearing a shirt many sizes too small. The other two guys working were just as rude. I would always stop in whenever I was in town since my local store doesn't carry my teams. I'll still shop my local stores but when im in Destin, I'll just go the extra miles to Embroidery Station in Cordova Mall.#worstserviceever #lids #silversandsoutlet
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September 2022 by Anna Holubovska
We came while during business hours and no one opened the door. It was lockedIt was 4pm on TuesdayCalled no one answered
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September 2022 by Jessica Gilchrist
Had every intention to buy a new Vols hat and more with embroidery (specialty thread on all). Was never greeted, never asked if I needed any help, and was completely ignored. I will not be coming back to this location anymore. I was very disappointed with the experience. The store manager was on his phone constantly wearing a shirt many sizes too small. The other two guys working were just as rude. I would always stop in whenever I was in town since my local store doesn't carry my teams. I'll still shop my local stores but when im in Destin, I'll just go the extra miles to Embroidery Station in Cordova Mall.#worstserviceever #lids #silversandsoutlet
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July 2022 by Whitney Wright
Says the store opens at 10am online. We waited in the parking lot until 10:10, there are no hours listed but the lights were on. No one ever opened the door.
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July 2022 by Hannah Cantrell
This place is a joke the man is rude. Doesn't speak to you nor ask if you need any help! He went and sat at his little desk and watched everyone! Didn't even open on time suppose to open at 11am didn't open till 1120am! Don't recommend!
