-
November 2023 by Rebekah Hancock
Our family had the best experience purchasing from Mattress Firm. Rebecca helped us find what we needed and made the experience really fun for myself and my kids too! Will definitely recommend this store and will purchase from here in the future. Great prices range, incredible customer service, & a really good purchase. So glad I bought from them.Thanks Rebecca! You made our family’s day!
-
November 2023 by Giselle P.
Rebecca was fantastic in helping us pick a mattress and accommodated both my needs and my boyfriends needs when choosing the best type of mattress for us, she was very considerate and thoughtful and was a great conversationalist lol. Definitely loved the experience (and we haven't gotten the mattress yet, but I'm sure we'll love it.The original service was great, but not only were we going to get the wrong type of mattress (firm not plush), but we also got an "upgraded mattress" because the other mattress didn't pass inspection and the "upgraded" one hurts our backs and now we're stuck with a mattress that we don't want and have trouble sleeping on.
-
November 2023 by michelle khan (Nature's Confetti)
Rebecca C- top notch customer service! Seems these days it's hard to find quality customer service, but Rebecca was amazing! She needs to go train some of the other businesses out there. She's extremely knowledgeable about the products in store and is kind, respectful and super easy to talk to, all while being professional. Store is clean and well laid out. Many brands of mattresses so you can lay on to decide which is best for you. I will be back for any future needs because of Rebecca.
-
November 2023 by James Sanchez
Rebecca is wonderful to work with great listener and problems solver very informative and patient as you try out all the beds plus mattress firm off for his grade pricing. I definitely would recommend her to family and friends.
-
November 2023 by Edward Breving
Rebecca was the bomb. She was so helpful throughout the process of purchasing our two mattresses. She was so full of energy and her knowledge of the products was really helpful in our decision.
-
November 2023 by Darla Searles
Amazing customer service from Rebecca! Her product knowledge was incredibly helpful in determining what mattress was right for my needs. Highly recommend!!!
-
October 2023 by alaine willis
In today’s world is rare that you find a great customer service experience. I was greeted at the door, shown different options with being informative but not pushy. easy transaction, and just awaiting delivery nowWe will definitely return for future Purchases have already shared the great customer service experience with friends.
-
October 2023 by Dylan Wardle
Rebecca C. At the Destin, FL location was amazing! she knows her stuff and help me find the perfect mattress. Highly recommend her expertise. She was so kind and listened. The store was clean and I had a large selection to choose from.
-
October 2023 by Dante Lauria
The store manager Rebecca is a wonderful person! She helped me find the right mattress for me in my price range, while being informative about my options and sleep health in general. Throughout the process we shared great conversation and laughs. If you need a new mattress or are thinking about an upgrade and want to explore your options, stop in and have Rebecca take it from there.
-
October 2023 by Kim Dunbar
We had an excellent experience with Judy. She asked what we were looking for when we called in, had mattresses on the ready for trying out, and beat our expectations on both price and delivery availability. Easiest transaction we've ever had!
-
August 2023 by Cynthia Campbell
Rebecca was absolutely amazing!! From the moment we walked in the door, she made us feel comfortable and provided all the information we asked for. Even with our kids, she was kind and catering making the whole experience seamless. We will definitely be shopping with Mattress Firm-Destin again! Thanks, Rebecca, for helping us find the perfect mattresses to meet our family’s needs!
-
August 2023 by Ronald Snow
Judy was excellent. We have purchased mattresses before from Mattress Firm and have always received excellent care. Judy reinforced our excellent opinion of Mattress Firm. Thank you.
-
August 2023 by Ty Parker
Judy was amazing, top service and great communication as well as customer service skills. Would definitely recommend going here and speaking with her for information and assistance as well as advice for purchasing mattresses! Thank you so much Miss Judy!!!
-
August 2023 by Kristen Montgomery
I can not express how wonderful of an experience I had today. I was in NEED of a matress so badly. I walk in and Rebecca immediately greeted me with the most sincere welcome. She was funny, outgoing and made me feel so comfortable. (You know buying mattresses can be a little awkward). I am so glad I stopped by the Destin store instead of Fort Walton. She really made my whole day. I'm going to sleep like a baby tonight thanks to her. Destin is lucky to have such a wonderful employee. Thank you Rebecca! I'm coming back to you for my pillows!!!!
-
July 2023 by Tanya E.
i have a rental in Destin and the manager of this store, Rebecca, helped me make the right decisions for my needs. I almost bought a mattress online and and am now so relieved I didn't! Rebecca is very knowledgeable and I felt so comfortable with my purchase. Her customer service is awesome, too. I like supporting a local store as well!
