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August 2023 by Scott M.
Thank you for the rough parking lot! It has brought hours of entertainment to the area. Sincerely, Not Mike's Wife
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June 2023 by Dalton A.
The fat guy in the store has by far the worst customer service I have ever had to witness. He seems to hate his job and has no motivation to please customers. Every time I come in to get crickets and I see that he is working it makes me not even want to do business with you guys. He cuts me short of crickets every single time and the last time I was in your store he raised his voice at my son for touching the fish tank. I would recommend instead of giving him a raise. You guys should buy him a belt, so he isn't showing his crack to y'all's customers and their kids.
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September 2022 by Lizz B.
This Petsmart is supposed to be in an upscale affluent area When you arrive at the entrance every time we go in which WAS once a week it smells like hot dog urine. Male dogs pee on the concrete posts in front and its not cleaned daily. It smells when thy open, in the middle of the afternoon and in the evening. It's disgusting!!!! There grooming staff are horrible groomers. Very inexperienced Every time we go in we get a different groomer because they can't keep their staff. Obviously this is a management problem We have now started going to a new groomer and a different pet store
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December 2021 by M. L.
I loved the fish I got from here only one of them died but I believe it was just a weak fish but that is ok. all the other 8 fish I got are all still alive and well. Love the store!
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November 2021 by Carmen V.
Sadly I had an emergency situation with my very high strung, 80lb German Shepard and I did not get the support I needed from petsmart. I think when it's routine appointment and within business hours, they respond very well to your pet. But other than that, they don't respond well at all. I am relocating going overseas, and airlines are only flying small dogs in cabin. I tried adoption, but new owners weren't prepared to put in all time and energy to keep my dog. She tried to escape every time. I tried two different rescues, one that was a German Shepard rescue exclusively, (she tried to escape, jumped a 7 foot fence) and her phobia makes her aggressive. My dog was classified not adoptable by 2 different rescues. They recommended I put my dog to sleep. To date I am still waiting for Dr Renz her vet, to return my call for help. We have been dealing with this heartache since last week, trying to get someone in Petsmart to call me back and offer a helping hand. After all my pet has been under their care since she was 10-12 weeks old. I reached out to both private and commercial businesses for help, to no avail, and still nothing from Petsmart. I am relocating overseas this week and Dr Renz has nothing to say about her doggie patient.
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August 2021 by Robin H.
The other big brand WILL accommodate our dog's medical disability and groom our dog, this place refuses. Talk about political these days with vaccinations, and a health issue blocks this, because it could kill our dog..... I will never come to this store or any other again. *1 star because I had to.....
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August 2021 by Mari S.
My pup passed away after having a procedure done at this petsmart. Within 24 hours. I'm not blaming them as things happen BUT they didn't even call or email after. I'm sure they know as the emergency vet said they forward records to them. They also know since they called me the morning after the procedure and I told them we rushed him to the emergency vet just a couple hours after picking my pup up from them. We're not just heartbroken that we lost Fury after such a simple procedure but it feels like such a slap in the face to have been taking him to Banfield for all these years and we couldn't even get a "sorry for your loss".
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July 2021 by Mike A.
I shop at this Petsmart because the employees always are great when I come in. During these times when staffing is light, they always greet you when you come into the store. All my questions are answered (when I have some) and the store is always stocked with the dog and cat items I always purchase for my dog and cat. It's great to see dedicated employees that live their job always make sure the customer does come first. After all, our animals are very important to us and the team at this location really is the best.
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May 2021 by Caleb B.
I have been taking my dog to the groomer and vet at Petsmart for 10-11 years. I will never give Petsmart another penny of my money after today. After dropping off my Husky to the groomer they called me within 5 minutes to tell me that after brushing my dog ALL of her hair was coming out and I needed to pick her up. I freak out thinking the worst and go back to pick her up. I walk in and it's just normal shedding from a Husky while they are losing their double coat to make way for a new one. I have gone through that twice a year for 11 years now... If their groomers don't know about how husky's coats work they don't need to be a groomer. She kept telling me it's not normal even for a Husky, so I entertain the idea mine could be different or something could be wrong, even though I'm fairly confident it was normal. So I go spend $100 to take her back to her old primary vet, because she will never go back to Banfield, and they confirm my suspicions that it's perfectly normal for a Husky and there is nothing to worry about. I'm not going to argue with a bunch of groomers, literally 4 all trying to tell me that it's not normal, all being ignorant to a breed they know nothing about obviously.
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April 2021 by Beth D.
They didn't even bathe my dog and took the full 4 hours and completely shaved all the fur off my Australian shepherded and did not listen to our requests. The shave is also very choppy and poor. Have not had good experiences with this store.
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April 2021 by Christi A.
I have used their grooming services quite a few times and have had decent experiences with just getting my dog bathed and nails done. Unfortunately today it was a not a good experience. I did get my dog's coat shaved down today and requested her nails to be shortened as much as "possible" and grind. When I picked her up she came up and jumped at me in excitement to see me and I noticed blood. She was bleeding all over the floor from her nail. It got on my jeans, shoe, and was all in her paw. The groomer had put the powder on it so it would stop bleeding, but obviously didn't ensure it stopped before putting her in the crate in the back and then just bringing her to me. I also noticed another nail was bleeding that she didn't. The groomer applied powder to that one and more to the other and offered me a wet towel for my shoe and foot. Then the manager came and looked at it and said it looks like they are going to be ok. It did finally stop bleeding after applying more powder. The manager also told the groomer my dog's hair between her toes was too long and to try to trim it better. I allowed because I wanted to give it a few more minutes to ensure no more bleeding and hoped she would wash her paws off. Which she did. I just don't understand why it wasn't ensured the bleeding had stopped and have her cleaned up before calling me. The groomer was nice, but I felt the conversation she was trying to make was just to distract me from getting upset or from the manager being upset with her and not so sincere. Then I got my invoice and I had added on the grind for the nails $15 and the Hemp bath $21. But later when I was looking at the pricing I realized there was a Hemp bath add on that included the nail grind for $26. Only a $10 difference, but it would have been nice if they would have let me know and changed it to that instead of the two different add ons. Just overall a very disappointing experience today. And for $70 not worth it, especially not for my doggie!
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February 2021 by Chemeo K.
The employees dislike working here, all three of them. Legend has it the managers memory is still wandering the isles checking for outages and blind spots. The groomers love sharing things with your pet... like tapeworms and PTSD If you need food for your pets or toys then this is the place to go in Destin! PetSmart kind of has a monopoly round here ;)
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August 2020 by Laken P.
Was supposed to have an appointment I made 2 weeks in advance at 1:30 pm. They called at 11:30 the morning of and asked if we could have my dog there by 12:30 instead, which we said yes and adjusted our schedules so he was there. Within 2 hours I get a call back saying he was ready with a full charge online. I get there and he's only been bathed and NO CUT like I asked because apparently he was "too hyper" for them. The ladies though nice-ish, seemed lazy and incompetent to handle a 55lb golden doodle who was a little anxious (but not aggressive or violent). It was almost like they just didn't want to mess with it and put out the effort. He barely smelled like shampoo and looked just as shaggy and messy when I brought him in. I'm currently livid and can't tolerate people who can't do their job. I would NOT recommend. Find someone else who can better handle dogs and properly groom them without over pricing. Absolutely ridiculous. I will not be going back. Put my dog and me through a hectic afternoon for absolutely no reason and didn't even do the job that was supposed to be done. Find someone else to groom your dogs.
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July 2020 by Sweetee P.
I took 2 dogs to Petsmart on Monday. A Maltese for a Bath and Full Groom with nail grinding. And a Chiweenie for Bath and Brush with nail grinding and teeth brushing. It was the absolute worst grooming experience I've had as a dog owner in 13 years. First the grooming salon refused to do the curbside pickup because I had 2 dogs. So I took the dogs in the store and back to the grooming salon. I couldn't take my dogs in because a woman was in the salon with her dog and she was on her phone. When she finally left I went in and carefully explained what I wanted. When I picked my dogs up the Chiweenie's nails had not even been trimmed. Her teeth had not been brushed. It was obvious that she hadn't had 15 minutes of brushing. The Maltese had the worst haircut she's ever had. Her ears were greasy and had not been brushed as there were still little matts of hair. The way her ears had been trimmed looked terrible. On one side of her face the tear stains were trimmed off. On the other side they were still there. I had to have someone hold her and trim them off myself. There were straggly hairs all over. She just looked awful! It was the worst $80 I've ever spent!
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July 2020 by Katie S.
Giving two stars because everything else was good however don't buy fish from here. Went against my better judgment and got a Starburst platy anyways.. Two of the tanks had single neon tetras (a schooling fish) by themselves, while there a was a full tank on the same shelf.. Also, a few of the other tanks had dead fish/shrimp visible. Didn't even get 10 miles away and our platy died.
