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December 2023 by Claudemir Martins
The place is good, very clean and organized, the price is also good, but the manager Emilio is very rude and every single time we (my wife, my daughter or myself) try to talk to him, he immediately tries to pick a fight. The last time we went there to get an extra storage unit, he started arguing when we said “we want to take a look at other unit that may be available”. He assumed we would ask to cancel the contract just to get a new price. He didn’t even wait for our explanation… we wanted to have AN EXTRA unit, we were not there to cancel the one we already have. The very first time we went there his behavior was the same… he usually starts talking before listening to the customers and assumes what we are about to say. The other guys that work there are amazingly calm and nice. They know how to deal with people. I wonder why one of them aren’t the manager instead. If we face this situation again, I will take my stuff to another business just to deal with a manager that is a real people person.UPDATE: After leaving the review here, I got a call from the customer service team. The person that I talked to was very polite and supportive and let me explain what happened during the interaction with the manager, they will figure out what is happening and act accordingly. I really appreciate the way the situation is being handeld and I will keep my business there because everything else is great. I'm changing the rate from 1 to 4 (out of 5). Thank you guys.UPDATE2: The last time I visited the place, I had to interact with the staff to get the cart key. The manager Emilio was there and helped me with this task. This time he was very nice and polite. I really appreciate that. I'm very satisfied.
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November 2023 by Stephanie De oliveira
Every time that I have called this facility for the past couple of years, I’ve always had an issue with the manager Emilio. He is so rude, arrogant, argumentative, dismissive and lies a lot. Now when I call the facility and I hear that it’s him on the phone I immediately hang up just so an argument doesn’t start. I honestly don’t know why or understand why he became manager. He is definitely not a peoples person or acts like a manager. This guy has literally no manners or common courtesy not even for the simplest of questions. His position definitely needs to be revised.
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October 2023 by Hiram Duarte
Great quiet place. Ample parking for drop offs and pick up. Not congested.Staff really keep up on units, will even call you a couple days before late fee if you are forgetting the bill. Saved me a bunch of times.
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June 2023 by sonia alvarez
Very clean my only complaint is that they have raised the prices too much for me.
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January 2023 by Jahamira Guillermo
Excellent, clean, and the customer service amazing
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August 2022 by RAQUEL CARRAZANA
Rent increases every 3 to 4 months. I am not happy about this. Didn't increase for many years until the past year where I have already been increased at least 3 times.
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August 2022 by Skylar Leith
Enjoyed myself self very much
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June 2022 by David Ferro
Gate was damaged, and elevator was not working, on the way up.
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May 2022 by Sharif Rabby
Best storage place ever. If you go there look for the lady Guadeloupe. She is one of the best customer service lady I’ve ever encountered. Very friendly
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March 2022 by Carlos Briceño
Great service from Guadalupe!!! Nice place
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October 2021 by Pedro Gimenez
RENTER BE AWARE:This review is entirely about the business policy of this self-storage chain, not the facility.My gilfriend got fed up with the relentless rent increases for no aparent reason and moved out. The owner of this A+ Self Storage Chain would increase your rent every 3 to 4 months instead of the industry standard of 9-to-12 months and not by a little. This is kind of an abusive practice since they know that is difficult to move your stuff out. They even did not care that an emergency pandemic was ravaging the country and people was out of a job and kept steadly increasing the rent during that time as well. I know a business have to make a profit but not in an exploitative manner. I hope the owner rethink its business strategy so more tenants do not have to go through the same hardship and decide to leave too.
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August 2020 by PROINELCA, USA
Excellent place!
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February 2020 by Ibis Pena-Garcia
The location is convenient. The facility is clean and well maintained. My main issues with the facility is high prices and below average customer service. Customer loyalty is not taken into consideration when it comes to keeping prices low. But then again customer loyalty doesn't seem to matter to most companies nowadays. ?
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November 2019 by DIEGO FERNANDO DAVILA HERRERA
Good prices
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August 2019 by Douglas A Alvarez
Good price
