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February 2023 by Sofie Stachl-arroyo
Generally, my review for box express would be a double 5 stars, all the way from Omaira who is very pleasant, efficient and extremely helpful, to the delivery persons who have always been friendly and profesional when delivering to the house door in Colombia. I have been a loyal customer for over 30 years.However, in the last 3 months, we have lost two boxes, not Box Express' fault, but the Colombian Customs', who after opening the two boxes, decided that the second hand clothes we sent, were not second hand and we needed to pay more taxes in order for them to release the boxes. We declined the payment, so lost them both.The two boxess were sent about a month apart, to the same address, to which I have sent countless of times. The second time this happenned I felt targeted.Although I do not blame Box express for this, now I have paid about $150 dollars to send second hand clothing to family menbers who are in need, and the items were kept by the Colombian Customs department. If their rules/taxes have changed, Box Expreased should be notified.I can't take any chances and will have to think hard before sending anything else, you will start losing costumers if this continues.Please speak to the correct Colombian authorities, or your business will suffer. As for what I've heard from others, this did not only happen to me...
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March 2021 by Alexandra Salazar
(Translated by Google) Definitely a disaster, I sent a box to Colombia with Christmas gifts for my family and they opened a huge hole to remove part of the content, and then they covered it with the same company tape and in that bad condition they delivered it to Colombia. On December 31, 2020 I presented the claim with all the evidence of theft and just now in February 2021 they tell me that it is very sad that they could not deliver the package as I would have wanted it and that I please sent them my bank details to compensate me with 30 dollars. Be careful, I do not recommend them! They are the most expensive on the market and the most thieves(Original)Definitivamente un desastre, envié una caja a Colombia con los regalos de navidad para mi familia y le abrieron un hueco enorme para sustraer parte del contenido, y después taparon con el mismo tape de la compañía y en ese mal estado la entregaron en Colombia. El 31 de diciembre de 2020 presenté el reclamo con todas las evidencias del ROBO y apenas ahora en febrero del 2021 me dicen que mucha pena que no pudieron entregar el paquete como yo lo hubiese querido y que por favor les envié mis datos bancarios para indemnizarme con 30 dolares. Ojo, no se los recomiendo!!! Son los más costosos del mercado y los más ladrones
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October 2020 by Ingrid Angulo
El servicio al cliente es de lo peor, todo el personal da información diferente de las entrega de carga. Y nadie responde por nada. Y nadie explica el procedimiento para cobrar el seguro.
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December 2019 by Maria teresa Restrepo
(Translated by Google) For several years I have used them, they are excellent ?
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April 2016 by Nelson Rengifo
Increible compania, mandamos una caja a Colombia y el servicio desde que la recojerieron al frente de mi puerta en USA hasta llegar a Popayan Colombia fue excellente,
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April 2016 by José Miguel Baute Rosado
Buen servicio, envíos para Colombia desde Estados Unidos.
