-
October 2023 by Ej G.
What ever happened to the great service provided by the pharmacists at CVS Pharmacy (3750 NW 87th Ave)? Today I we t to pick up my subscriptions and a woman named Kelia made me feel like I had stopped at a C rated fast food drive through. Don't they teach them to greet and handle people in a positive way? Kelia seemed bothered to be helping me get my subscriptions, she was rude and apathetic. It's not the first time either the last time (which wasn't her) I felt the same way but never bothered to write a review. I'll be taking my business elsewhere, thanks but no thanks. If you like slow and lousy service this CVS is the one.
-
September 2023 by Ana D.
RUDEST Wasn't feeling well and scheduled a rapid Covid test. When I reached the drive through window I was greeted in Spanish. Gave the employee my confirmation number and she opened the window where I saw a ziplock bag. She didn't say a word as far as what I was supposed to do with it. I just looked at her astonished. She asked me if I never had one done, and told me to swab my nostrils. And then she was gone. No idea what to do next. I guess a coworker who was taking care of a customer heard me say several times "unbelievable " and she finished giving me the instructions. I felt to ill to get off my car and speak to a manager so I called the store and asked for one and again I was greeted in Spanish. At that point I gave up speaking in English. The manager never introduced herself. I heard "how can I help you?" Three times: first when she came to the phone, then after I asked her if she was a manager and replied yes and then after I asked her for her name (I was so aggravated) that I can't remember it. She listened to me and said with a tone of voice that was obvious she couldn't care less that she will address it. No apology, nothing. I will never go back to that store. I guess CVS is saving money by hiring people who are clueless about customer service and without any training about how to speak to civilised customers who most of the time are ill.
-
August 2023 by Google user
The pharmacy team here is gorgeous. They always provide an excellent service and treat customers with care and respect. I love having this pharmacy registered with my health providers. It is a real pleasure to work with them. Congratulations!
-
August 2023 by Jeannine B.
Awfully rude I don't know what happened, but the pharmacy used to be excellent. On my most recent visit, the clerk was quite unpleasant and unhelpful. They portray a hatred for both their work and the clients they serve.
-
February 2023 by Ellie H.
Zero Stars! Beware, this is the worst pharmacy to get your prescription medications. Incompedent, slow & clueless staff (including the pharmacy manager). This staff refuses to provide you with the correct quantity amount of tablets prescribed by your physician and approved by your healthplan. The staff is also unaware of medication packaging changes to the point you have to educate them to go to the medication website so they can look at the change themselves before they continue talking to you with their condescending tone as if you are the one that is misinformed. This staff never apologizes for the mistakes they make or the inconvenience they cause. They love to give the excuses like they cannot open a second box of prepacked tablets in order to give you the correct & much needed quantity per month. They run the insurance Rx claim for a smaller monthly quantity than what you are precribed and allowed by your insurance yet they still run it for 30 day supply and that is not the way it's suppose to be done (this was verified with the MD & healthplan). The healthplan, the manufacture and the medication concierge line all state the pharmacy staff is LYING and what they are telling the patients is INCORRECT. The pharmacy is 100% ABLE to open a second box of prepacked tablets specially when you are a recurring patient going every month for the same medication and they CAN also order a correct quantity box from the supplier. Most importantly this Pharmacy's Staff should NEVER take it upon themselves to change your doctor's prescription in any way to accomodate them just because they are incompedent, lazy and unwilling to do their job. They should ALWAYS provide you with the correct quantity and dosage exactly as prescribed and approved - No Excuses! This pharmacy staff is seriously jeopardizing their patients health because of their intentional neglect and lack of service. I personally reported them to all the necessary entities for a proper investigation in the way they operate. Everyone I spoke to when filing these complaints expressed their shock and concern for their behavior. It's UNACEPTABLE that a patient is unable to receive their medication exactly as prescribed by their doctor and approved by their healthplan because this pharmacy staff refuses do their job correctly. No excuse they send your way will ever justify it. If something is wrong with the way they process your medication, or they simply provide you with less than the appropriate service you deserve, please report them as well.
-
November 2022 by jorge Fernandez
Great store , the Pharmacy crew is great!
-
May 2022 by Lucy Castillero
Worst place to get tested for covid. They never send me the result after 3 days and the hospital canceled my operation. Very unprofessional.
-
May 2022 by Murilo Genovez
Terrible customer service, so slow. Males you stay in line for long times. Never coming back here!
-
May 2022 by Henson Gamez
Pharmacy is so baddd and so slowwww.....
-
February 2022 by Chris C.
This pharmacy team is the most amazing staff ever! I had a serious illness and a gout flare up and Mrs Joselyn went above and beyond to help me and get me the right meds! I am so thankful for this team and especially Mrs Joselyn!!!
-
October 2021 by Fernando R. E.
Got appt at CVS Pharmacy located at 13898 SW 56th St./Kendall for FLU shot, arrived on time, after 18' waiting at the line, a clerk at the counter instead to attend me immediately (appt time), told me there were 2 people ahead, so I had to wait for them to be shot. Also, another technician working at the back of the counter told me "Everybody has to wait and also you too", " what a very good service at CVS Pharmacy.....!, why did they create " Appt service"if the Employees don't respect it..!
-
September 2021 by Evan G.
This CVS location on 87th Avenue in Doral is a well managed CVS that has everything that you would want from a CVS. I really like the convenience of the location and the ability to get in and out quickly with what you need. The staff here is very friendly and accommodating when you need something.
-
July 2021 by Crystal E.
I don't know what happened to this location... but seems to have gone down hill since covid. This used to be my go to. I would even drive out of my way to come here. But I think today might be the last time. Lots of items are out of stock. Huge lines. No one to help in the aisles to get you items that are locked up. I had a few things in my cart today and ended up leaving them behind because because I couldn't complete my shopping. I ended up going to a Walgreens that was more out of the way but had what I needed and checked out without any issues. I hope this cvs can get it together again.
-
December 2020 by Adonis Tiniacos
If the saleswoman Yenny is the one who is going to attend you, be prepared for bad attention and extreme apathy. It would be a sum of bad service with extreme narcissism.
-
October 2020 by Juan S.
Racist. Profile people. Can not recommend. Disgraceful. Should be ashamed of they way they treat people that aren't the same race. Go elsewhere.
