-
January 2024 by Ed Ward
Awesome customer service experience. Valentina was great! I wanted to buy the Tempurpedic Sleeptracker Monitor. She helped to locate it and arrange shipping. And when the warehouse was out, she got one from another store. Great customer service and I am a happy customer.
-
January 2024 by Andry Carcajal
Our experience has not been good. They delivered the furniture in three different shades of grey that don’t match at all. When we spoke to the employee who has been helping wud to explain what happened, we sent her photos and she agreed we needed to be sent the correct colors. However it has now been almost a week and a half since we inquired, we have had three conversations with her, and while she keeps explaining that they should be reaching out soon to come pick up the furniture and bring the correct matching ones, we have not received even one single phone call from a Rana Furniture supervisor neither apologizing for the incident nor coordinating new delivery. We reached out on December 29. Today is January 7th and still nothing from Rana. Very disappointed.
-
January 2024 by Maryann Sullivan
The sales women Aamna Syeo was knowledgeable & diligent. She was able to answer my questions & was pleasant.
-
December 2023 by L N
Not happy with this COMPANY AT ALL. I will never bring my business to this store. Delivery ppl messed up my sofa, told them to take back but they DIDNT SPEAK ENGLISH and didn’t understand me! They me and wife had to wait to speak with someone to get a replacement of my sofa but found out all they’re doing is replacing a piece of the sofa!! How can you replace a piece of the sofa then they said if they pick up sofas they going to charge me 30% restocking fee which was not explained to me AT ALL!! I DO NOT RECOMMEND THIS PLACE TO ANYONE!!
-
December 2023 by V. Singh
Amazing experience with the company! Valentina has been helping me along the entire way, and she has made this experience a breeze. She was communicating with me the entire time and answered every question I had. Definitely would recommend!
-
November 2023 by Stacy McMorris
Great service. Simon was extremely helpful and professional. They had exactly what I was looking for, with options. I ended up purchasing the Brody sleeper sectional, which was just right size for the room I wanted it in. The coach is a little firm but not unbearable. The firmness is good if being used as a sleeper. Delivery was fast (2 days) and setup was good. The guys worked quickly but efficiently. All around a great experience. I'd definitely buy from Rana furniture again.
-
October 2023 by Karen Nielsen
Henry was really sweet and very professional. He was not pushy at all!
-
October 2023 by H E
The only complain I have, hence reason for 3 stars is delivery. Service and sale in the store was great, however the assembling of the furniture was terrible. He was running trying to do everything fast and left everything loose. I had to later turn the sofa and tide everything myself. This service was paid for in the store with the delivery. I made him aware of it while he was assembling since I notice the rush and poor work and he kept going like he was going to get caught up on fire.Advice: If you can pick it up in the store yourself and put it together at home. It was not a big deal assembling it.
-
October 2023 by Juan Napoles
Hi. The experience with Valentina was great! She was very helpful and efficient…good job Valentina!! ??.
-
October 2023 by Lisbet Fernandez
Excellent service provided by Darien who even stayed after closing hours to finish the sale.
-
September 2023 by Yolanda del Rivero
The staff at the store were friendly, courteous, and accommodating to my needs.The delivery personnel was outstanding in their work and professional. I give them a 10 for service.
-
August 2023 by Ralph Savain
Corin the sales associate was wonderful and very patient with us. Our dining room table and chairs were delivered quickly. Thank you Rana, Highly recommend.
-
August 2023 by Rose Esther Piquion
Aamna Syed is a bestseller that I ever met, she has been very helpful in my experience at Rana furniture.
-
August 2023 by Fiona Finn
Simon was super helpful very patient, attentive and assisted me in the entire time. He was very pleasant and kind to customers.They have some great pieces and a variety that you can certainly pick something from no matter what is your style. I would definitely recommend Rana in Sawgrass Sunrise. The delivery were very courteous and set up really fast.I will go back here. The prices are affordable too.
-
August 2023 by GILLIAN PLUMMER-MOLINA
? on customer service. My agent was Valentina. She was very helpful in organizing my delivery and advising on availability of items ordered. I was able to change everything in time without hassle.
