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October 2023 by Alyssa Rivera
I was regular client of this store, almost every weekend came and spent hundreds of dollars here, today I purchased a pant and when I get home open the bag and noticed the pant has a stain on it. I came back to the store at the same cashier Kaily, Katie don’t sure of his real name since she refused to identify himself, refuses to make a exchange of the pants that we just purchase hours away because he accused me of making the stain and just tries to return it like a trash person would do. He call the employee that serve me before Diego and he says in front of me that he didn’t check the pants when he sell it. Definitely this store lost a few regular clients this day. The cashier insinuate more than one time that I just trying to return clothes that I purposely stain and treat me like a liar and laughing at my face, she inclusive laugh because I don’t talk fluent english. His service was disrespectful and she’s definitely affecting the name of Shoe Palace cause no one need to be treated like a liar or a scammer person either less when you’re a regular client. I really impressed that Shoe Palace prefer to lose a client and reputation cause an employee wants to make a profile and treat like liars and scammers all his clients. I feel very disappointing of Shoe Palace. And to prove on his face that I don’t have the need to scam a company returning things that I used I purchased the pants again
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August 2023 by Fernanda Flores
I bought a pair of vans for my child for school (no tax weekend) The price listed on the shoes and on the box state 24.99, yet they charged me 29.99. When I inquired about it the cashier and the associate just couldn’t explain it. After I told them this was false advertisement they looked at me like I had 2 heads and 3 nostrils. I finally left as I didn’t have time to explain false advertising to a bunch of teenagers. They didn’t apologize, they literally just stood there clueless and with a face of ,” oh well, nothing I can do for you.” Shoe palace corporate should explain to its associates what false advertising is. Smh!!!!
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August 2023 by Dre Mayhem
Nico n Armando were the greatest employees ever. Shout out to them boys
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August 2023 by MAITE GARCIA
Store manager. Can you please see the type of music your staff has playing. The song was so graphic that I can’t even repeat it. Disgusting shopping in that environment.
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July 2023 by Selena Lindsey
Love it here!!! Best place to buy shoes, don’t buy anywhere else before stopping here. Staff was super nice as well and went out of their way to make sure I got what I was looking for.
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May 2023 by Luigi C.
Armando was very helpful, attentive, educated me on the Nike brand, thank you for your help, insight and knowledge, highly recommend to look up Armando for your shoe needs
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April 2023 by Melissa Gonzalez
I had a great experience shopping here. The manager and employees are extremely helpful. We’re very patient with my request. I will definitely keep coming back to shop here.
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April 2023 by Diego Vetencourt
Lisette awesome service thank you; loved this place
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February 2023 by Fidel Betancourt
Excellent service!! Super fast service! Amazing staff! I recommend you shop. DM Kenny super nice. Lisset the store manager was very smooth with my return and Armando helped me with my outfit.
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February 2023 by Osneyda Rodriguez
Javier is a wonderful employee , he made my experience worth coming back . Thank you so much
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December 2022 by Eduardo Polanco
Make sure you look for Lisset whenever you’re in the store! She’s the best! She took the time to help me find the right sneakers. She’s very knowledgeable, and ready to go the extra mile for you, even if it takes you a year to figure out what you want! You won’t regret it!
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December 2022 by Henry Munoz
Best shoes selection and great service as always. Thank you guy's
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November 2022 by Kim Garcia
Absolutely unprofessional. The manager was hanging around paying no mind to the customers present. It was pretty empty, only me and about two other costumers. All the other staff were playing around, tossing things in the air, and not even noticing the customers and the assistance they needed. Only one girl came up to me and attended me with kindness and swiftly. I believe she said her name was Camila. Brunette girl with curly hair she was. I asked her who was the manager was and she point out a girl with glasses and red hair. Camila took care of me in a timely manner and was very sweet. I expected the manager (the girl with the glasses and red hair) would at least keep the store in order, but she herself is a child as well. I have been a persistent shopper at shoe palace but this was my first time at the Doral location. I fell in love with a pair of shoes that Camila brought out for me but I was distraught at the lack of customer service there was at this store. I did not buy anything this day. Camila is truly the only competent girl at this store. I am very disappointed and in shock. Please do better shoe palace.
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November 2022 by Jsv Consulting Specialist
If you're looking for the latest shoes and amazing associates to assist you in making your decision you must shop here. The energy when walking into the store and the entire experience is excellent. Lissette, Javier and Armando you guys make a rock star team! Oh yeah must mention the music just gets you into a shopping mood. Check them out!
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November 2022 by Bri Sera
Amazing customer service, always find what Im looking for!
