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November 2022 by Eric K.
I placed my order, then waited a full week for them to tell me they are canceling my order. Waste of my time.
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June 2022 by Craig R.
Scammers. Took $700. Nothing shipped. No contact or communication. Disputing charge and filing a case with Doral P.D.
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March 2022 by Jared K.
Worst customer service I've ever experienced. Cannot receive a phone call from anyone to fix my order. I was sent THE WRONG PART. They sent an email saying it was delivered. Well no kidding, I have it in my hand. It's the wrong part!! Looking for a replacement or refund. This is insane.
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December 2021 by K S
Placed an order and paid close to $400. 2 weeks later I canceled the order because they can't ship anything or even give an estimate of when it might get shipped. DON'T WASTE YOUR TIME.
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December 2021 by Clint H.
Ordered a wifi antenna booster. Order came incomplete emailed them 5-6 times over 3 weeks no response parts of the order showed up in the mail randomly Parts were incorrect fittings Going on a month radio silence it says on the website that you can call in when you call the number it's says there too busy to answer the phone but if your a customer you can email for a callback from them Since they don't answer email there's no way to get ahold of them 0/10 do not recommend I'll up date this if anything changes
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November 2021 by Tim Roberts
Their customer service is horrible, when you call no one answers they tell you to send a email then they don’t answer them. I probably will just try to fix the issue on my own.
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August 2021 by Google user
Placed an order and paid close to $400. 2 weeks later I canceled the order because they can't ship anything or even give an estimate of when it might get shipped. DON'T WASTE YOUR TIME.
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March 2021 by Rick Koch
I ordered an omnidirectional antenna from SimpleWifi more than a month ago and I still have not received. They give me the run around and tell me that due to Covid they are having shipping delays. Now more than a month later I am still without my antenna and I still have no response from them as to when I will receive. I will be disputing the charges with my credit card and washing my hands of this company and never deal with them again. Awful customer service.
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March 2021 by Kev S
Placed an order and paid close to $400. 2 weeks later I canceled the order because they can't ship anything or even give an estimate of when it might get shipped. DON'T WASTE YOUR TIME.
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February 2021 by Kev Sharp
I placed an order 2 weeks ago and have heard NOTHING about a shipping date. they sure are quick to charge my credit card though.
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January 2021 by Tarek Chbeir
I have been trying to get their customer support to respond to me, and I am on day number 9 without Internet or TV or any services. I have called each and every single day and I get nothing but a voicemail saying they would call me back within an hour. This is my main network, because of my remote location, the Internet company can only reach the barn on the property and I have to transmit the signal from the barn to the house. I am at a point of going with ethernet converter to fiber optic and eliminate this hassle. The device I bought from SimpleWiFi is finicky as best, and needs firmware updates every few months, but you need to call them for the update. So there! Happy to update this review when I hear from them
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January 2021 by Austin Dunand
Great place to shop and work
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June 2020 by Peter Graber
I returned my equipment in June after receiving instructions on the return and a promise of a refund. They received the equipment. It was signed for and they admit receiving it. I have written evidence of their request for the return and the promise of a refund and I have been calling them now for 5 months. The last promise was a week ago that they would refund me right away but the money never comes. I am filing a complaint with the Florida Attorney General's office.
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April 2019 by Raul J Pla
Unique easy to use WiFi device. Helpful tech. A lot of antenna choices. There is an antenna design lab next door.
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April 2019 by David Owen
Tried to give this company the chance to make it right and they chose to dismiss me. I purchased this antenna 9 months ago. I went to move the antenna, disconnected the cable running to it, and the fitting spun off in my hand. (it no longer works now) The feed horn is rusted and corroded, as well. Sent a message to Raul (Hint: He's the guy below that works for the company and has given himself several 5 star reviews) and he told me that he would not honor an exchange. Didn't even offer me a discount, just said, "Sorry" and sent me on my way. I'm not saying they sell bad products (it's all the same basic Chinese rebranded junk that everyone else is selling), but I am saying that when things go wrong, this company will leave you hanging. Good Luck.
