-
December 2023 by Kaylee Marcella Perez
DJ was nice, efficient, and so helpful. I was in and out of the store in 10 min. This store was WAY more empty than others around the area.. it was also much more modern and clean. Plus, their staff is fully bilingual and very well mannered. Definitely my favorite store since moving to Hialeah.
-
November 2023 by Walery Ramos
Thanks so much Justin for your customer service. He was kind and patient with us. I will come back!
-
November 2023 by Erick Maitin Morales
Extremely unprofessional
-
February 2023 by Frank Alpizar
Nice staff. Quick and easy process to open a line with them
-
October 2022 by Aashish Loetawan
The guys in the evening were helpful and fast...
-
October 2022 by L. Yvonne Morales
Great service!
-
June 2022 by Juan Scott
THE EMPLOYEES AND MANAGER OF THIS STORE ARE VERY UNPROFESSIONAL, RUDE. AND DISRESPECTFUL. "Jean Store Manager and associate Gabriel". AFTER NOT RECEIVING OUR SIM CARDS IN THE MAIL I CALLED THIS STORE TO SEE IF IT WAS POSSIBLE TO WALK IN AND HAVE THE SIM CARD REPLACE. I WAS TOLD YES. MY WIFE ARRIVED AND WAS TOLD SHE'S LISTED ON THE ACCOUNT BUT NOT AUTHORIZED TO MAKE CHANGES WHICH ISN'T TRUE. (BUT WHAT CHANGES THE COMPANY SAID WE MUST UPDATE THE SIM CARD) I'VE BEEN SERVING THIS COUNTRY IN THE ARMY SINCE 1992 AND MY WIFE HAS BEEN AUTHORIZED ON THIS ACCOUNT SINCE 1998 WHEN THIS COMPANY WAS PRIMECO, NEXTEL, SPRINT AND NOW T-MOBILE. SHE ALSO HAS A POWER OF ATTORNEY AND A COPY OF MY ID AS I'M NOT ALWAYS IN THE COUNTRY. HOW DID A SIMPLE SIM CARD EXCHANGE BECOME SO DIFFICULT. PER OTHER REVIEWS THIS IS AN ONGOING ISSUE. @T-MOBILE IS SOMEONE IN LEADERSHIP PLANNING TO ADDRESS THIS BEFORE IT DAMAGES THIS COMPANY'S FUTURE? I WELCOME CONTACT FROM SOMEONE IN YOUR HEADQUARTERS...CSM SCOTT
-
February 2022 by Subhan Khan
5 Star customer service here. Staff is super friendly and helpful.
-
December 2021 by Al Rodriguez
Worst experience I’ve had in this location. My wife went to the store to ask for assistance on swapping out the SIM card from Sprint to T-Mobile which I ordered online. Carlos did not assist my wife in installing. He said that she had to change the plan and took away the SIM cards She should have call the police but instead left upset.
-
September 2021 by Nicko Jones
This people don't even know their own promotions. They offered me $110 for my IPhone 8 plus, and the promotion it's clearly $415; they had a huge sign outside with the promotion value. That's is ridiculous.
-
March 2021 by Alex
Great customer service! Dave helped us pick out and purchase a new Apple Watch!
-
March 2021 by Alejandro Espinosa
This people don't even know their own promotions. They offered me $110 for my IPhone 8 plus, and the promotion it's clearly $415; they had a huge sign outside with the promotion value. That's is ridiculous.
-
February 2021 by Josue Tellas
(Translated by Google) Pitiful service(Original)Servicio lamentable
-
February 2021 by Y Z
(Translated by Google) Excellent treatment, Daniel and Ernesto are very good people, I recommend them 100%. Thanks for the attention(Original)Excelente trato, Daniel y Ernesto son muy buenas personas los recomiendo al 100%. Muchas gracias por la atención
-
November 2020 by Guillermo Antunez
Shoutout to Ernesto who told me everything about a great deal who actually worked out much better than I thought I was going to get, super friendly and pleasant experience, no rush and got everything done quick and efficiently. Amazing, recommend this location. Ask for Ernesto.
